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Rated 4.4 out of 5 by 66 reviewers.
Rated 5.0 out of 5.0 by Great place! Modern, clean, friendly. The staff went above and beyond to make sure we had a pleasant stay. Breakfast every morning was a nice bonus, and they had a great variety. The pool was refreshing on a hot day. We would return without a doubt. July 23, 2014
Rated 5.0 out of 5.0 by Good place Excellent place to stay of doing business in Energy Corridor July 21, 2014
Rated 5.0 out of 5.0 by Great service and friendly staff We spent a week in Houston with a small group of people. We all stayed here. The service was wonderful. The workout center was clean and large (two treadmills and a bike) and the pool was clean. The staff always asked us how we were doing and if we needed anything. The rooms were modern and up-to-date, clean and smelled nice. No problems with housekeeping and we always had enough shampoo, soap and towels. Breakfasts included yogurt, fruits, toast, sweet breads, bacon or sausage, scrambled eggs or an egg and cheese omelet, bagels, cinnamon rolls, pancakes, hard-boiled eggs, cereal, granola, coffee, juices and more! I ate some thing different seven days straight. Plenty of parking. The only hiccup we had was that our AC went out on the second day but the staff was apologetic and change our room immediately. They had the AC repaired the very next morning but we were able to stay in our new room the rest of the week. Mary, Vincent and their staff did a GREAT job! July 16, 2014
Rated 4.0 out of 5.0 by Good Experience I enjoyed my stay here. It was conveniently located to what I wanted to do. The room was clean and comfortable. The staff were very helpful and friendly. I would recommend this hotel. July 9, 2014
Rated 5.0 out of 5.0 by Enjoyable Clean, safe and friendly. The check in attendant was extremely friendly and welcoming. The room was very comfortable and clean. July 4, 2014
Rated 4.0 out of 5.0 by Great Hotel except for Laundry Service I have stayed at a number of Holiday Inn Express hotels, and this is one of the best. Well located for my business purposes, comfortable and clean rooms, wider variety of breakfast choices. However there was one thing that I was really disapointed about; my "dirty" laundry was returned on Friday night with the message that I should have been informed that the hotel policy had recently changed, and they no longer provide laundry service. I believe this is not a good thing for a hotel that wants to attract business customers. July 2, 2014
Rated 5.0 out of 5.0 by Always a winner! I've stayed at this property on several occasions. Wonderful staff, comfortable rooms. June 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Exaclty what a hotel should be. Quiet and comfortable night's sleep. June 16, 2014
Rated 5.0 out of 5.0 by Thank You Again! Thank you again for a very comfortable visit to your hotel. I've stayed many times over the past few years, the staff remembers me and my father. Beds are comfortable. Service always comes with a smile! June 15, 2014
Rated 5.0 out of 5.0 by Exceptional front desk staff I did not think that the Holiday Inn Express would be so nice. Mrs. Mary at the front desk went out of her way to help make us feel at home, enjoy the city of Houston, and eat well:) She is genuinely friendly and so was my experience with the other staff. 5 stars!!!! June 12, 2014
Rated 4.0 out of 5.0 by Overall good stay with minor exceptions The room was comfortable with good climate control, television station options and free internet access. The breakfast offerred multiple hot and cold selections. The front desk and dining room staff were very nice and helpful. The only problem I had was a roach in my room when I arrived but it was the only one I saw in the hotel. The outdoor pool and indoor fitness center looked nice but I did not have time to use them. The cost of the room seemed a little high for the location of the hotel. June 9, 2014
Rated 5.0 out of 5.0 by A very enjoyable experience Staying at the Holiday Inn Express Energy Corridor in Houston has been a very enjoyable experience for us. That is why we choose this location every time we visit our son and his family in Richmond, TX. June 3, 2014
Rated 1.0 out of 5.0 by Nice Hotel but Bad Management, Staff and Service This is a very nice hotel but bad management, staff and service. My stay would have been excellent except the cigarette smoke coming inside our room. We reported it but was only given a can of air freshener. The management and staff was to lazy or just didn't care enough to investigate it. This is a smoke free hotel. The lady checking us in was on the hotel phone on a private conversation the entire time we were checking in. She never ask the person to hold on. I was never recognized as a Platinum member until 15 minutes later when she called our room. May 29, 2014
Rated 5.0 out of 5.0 by Very clean, neat, great staff. I stayed here for seven nights. Very well maintained. Clean rooms with plenty of space. Good food for breakfast. I very much enjoyed the warm cinnamon muffins. Staff was courteous and helpful. Beds were firm and comfortable. Exercise area had 2 hotel quality treadmills and exercise bike, with tv, water cooler and towels. Never a wait to use a machine. Wi-fi worked well most of the time. Would slow down occasionally. Highly recommended! April 29, 2014
Rated 4.0 out of 5.0 by Clean, comfortable Hotel with courteous staff. Overall a good value, very clean and exceptionally courteous staff (IT person could have been a tad more charming). Nice room. Would recommend staying there, but in complete disclosure the swimming pool needed to be cleaned and on a more minor note, a ceramic baseboard tile was missing in the bathroom (not a biggie, but would have looked better if replaced). Other than those relatively small issues the room and service were very good! April 15, 2014
Rated 3.0 out of 5.0 by Poor night staff Requested an extra blanket from night staff; was told I would have to pay $10 for an extra blanket. When I refused to pay, as I was returning to my room, female night staff came behind me in the hallway stating I could have the blanket with no charge. I refused the blanket and returned to my room. March 26, 2014
Rated 4.0 out of 5.0 by a little pricey for what you get..... Not a bad room but please, don't brag about your massaging showerheads......worst water pressure ever! I stayed there twice in the last month and the water pressure was horrible both times. You would turn on the shower and it would take 15 seconds to build up enough pressure to operate the shower head. March 10, 2014
Rated 5.0 out of 5.0 by Great Service This hotel is extremely clean, beds were comfortable and all staff were great! February 11, 2014
Rated 5.0 out of 5.0 by Simply outstanding! My wife and I have stayed here about a dozen times, and the subject says it all. Rooms are spotless, food is as you expect, hot and clean. When we visit this area this the only place we stay. December 31, 2013
Rated 5.0 out of 5.0 by Perfection The best hotel I have stayed in for at least ten years. My wife works for a major airline, so I travel all the time. It was absolutely perfect. Everything was clean. Extremely comfortable. There were absolutely no problems whatsoever. I want to return there again to visit my brother and indulge in some Texas BBQ. December 18, 2013
Rated 5.0 out of 5.0 Consistently Excellent I stay here once a month on business and the staff always greet me like family. Very welcoming, almost like my home away from home. Rooms always clean and quiet. Breakfast has my favorite raisin bran. They don't even mind my bike in the room. I like this location because it is near George Bush Park and Terry Hershey Park where I can ride on the bike paths. I have a regular 25 mile route I can get in after work so I don't lose fitness while on business trip. Close to many restaurants and very close to Shell Technical Center where I work. December 16, 2013
Rated 4.0 out of 5.0 by Good hotel / bad internet This is a great hotel. As is common with the IHG bran it is clean and the staff is friendly. Mary at the front desk goes out of her way to make people feel comfortable and at home. The breakfast is average for a hotel. Nothing great. The location is close to a few decent places to eat. All in all it is a good hotel. I would stay here again. The internet needs some attention and is the only thing that I was not happy with during the stay. For a hotel that caters to mostly business people you would think it would be better. November 19, 2013
Rated 4.0 out of 5.0 by Nice, comfortable property Comfortable and nice size room. Bed was very comfortable as well. November 17, 2013
Rated 5.0 out of 5.0 by Excellent customer service The desk clerk was extremely attentive and caring. She gave each customer the utmost attention and very polite and caring. This has been the best experience ever at this hotel. I cannot remember her name but I checked in at 6:30 p.m. I hope that she gets the credit she deserves. November 13, 2013
Rated 5.0 out of 5.0 by Wonderful staff Great place to stay. Love the staff and location. Room very spacious October 21, 2013
Rated 5.0 out of 5.0 by THE BEST PLACE TO STAY WITH THE MOST ACCOMODATING AND FRIENDLY STAFF We were absolutely taken back by the warmth and hospitality of the marketing director, Mary as soon as we entered the lobby. Wow!!! Absolutely accomodating to our needs in every way. YOU WILL ABSOLUTELY LOVE MARY!!! EVERYONE DOES AND WE CAN'T SAY ENOUGH ABOUT HOW WONDERFUL SHE IS TO US EVERY WEEK THAT WE ARE HERE! THANK YOU SO MUCH MARY!!! Great room. Great rate. Great staff... Melissa, Jessica, Karen, Lidia, ... everyone here is so nice and helpful which makes our weekly stay so enjoyable. The hot delicious breakfast buffet is great... hot sausage, bacon, biscuit and gravy, a variety of pastries, yogurt, fresh bananas, ready made pankcakes... hot coffee, juices, milk... WOW!!! What a value!!! And our room is so nice. CLEAN! Plenty of soft plush towels, spacious, great housekeeping staff. As you can tell, we can't rave enough about this place and staff. We travel quite often and it's so important to us that the hotel we stay at is a home away from home... You will find this here at the Holiday Inn Express Houston Energy Corridor, West Oaks. We should know. We stay here EVERY WEEK FROM SUNDAY THROUGH THURSDAY. ABSOLUTELY A+ IN EVERY WAY! Thanks everyone for the wonderful hospitality. Ronald, Mia and Matthew. October 2, 2013
Rated 4.0 out of 5.0 by Very satisfied I stayed two nights recently while visiting friends in the area. This hotel is well kept, clean and a good value for the price. My room was comfortable, I particularly liked the soft pillows (the marked pillowcases were a nice touch). Breakfast was a step up from the usual continental breakfast offerings at other mid-priced hotels I've stayed at. I was traveling alone but felt safe at this property. I used the fitness center once, the equipment was in good working order and towels and water were available. Overall my stay was comfortable and I would stay again. October 2, 2013
Rated 4.0 out of 5.0 by my stay Is a newer property and was in good shape. The staff was very nice however the first person I spoke with did not know how to give me directions to the property October 1, 2013
Rated 4.0 out of 5.0 by A Simply Great Hotel This hotel is located just off of a busy highway, behind a shopping center and walking distance from popular restaurants. Yet upon entering there is no way to tell you are close to a busy highway, as it muffles the noise as soon as the automatic sliding door closes. The hotel seems like a very new building and the foyer sets the mood and ambiance for a relaxed and safe environment. From the time you enter the door; employees greet you with a smile and are willing to provide things possible, if it should be said, of a five start hotel. Everything was ready at check-in, and though a late check-out was not needed the following day, I asked the clerk if it would be possible and she said yes. Their breakfast area had various choices to choose from, along with fresh coffee and a very clean welcoming dining area, along with a sitting area to enjoy the morning news while enjoying breakfast. Finally, the business area provides the business traveler a user friendly work environment with print capability, and the work out area is spacious and clean. September 10, 2013
Rated 5.0 out of 5.0 by Everything I need I've been staying at this HI-Express half a dozen times this year. It has all the features I look for in a business hotel and doesn't bother me with silly features like a mini-bar, restaurant (there are many nearby) and valet service. I appreciate the morning breakfast and tea in the evenings along with the hassle-free internet--although the wired is MUCH faster in the evenings than the wireless due to heavy business usage. I hope they do not change their formula. September 8, 2013
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