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Rated 4.5 out of 5 by 84 reviewers.
Rated 1.0 out of 5.0 by Nice Hotel but Bad Management, Staff and Service This is a very nice hotel but bad management, staff and service. My stay would have been excellent except the cigarette smoke coming inside our room. We reported it but was only given a can of air freshener. The management and staff was to lazy or just didn't care enough to investigate it. This is a smoke free hotel. The lady checking us in was on the hotel phone on a private conversation the entire time we were checking in. She never ask the person to hold on. I was never recognized as a Platinum member until 15 minutes later when she called our room. May 29, 2014
Rated 5.0 out of 5.0 by Very clean, neat, great staff. I stayed here for seven nights. Very well maintained. Clean rooms with plenty of space. Good food for breakfast. I very much enjoyed the warm cinnamon muffins. Staff was courteous and helpful. Beds were firm and comfortable. Exercise area had 2 hotel quality treadmills and exercise bike, with tv, water cooler and towels. Never a wait to use a machine. Wi-fi worked well most of the time. Would slow down occasionally. Highly recommended! April 29, 2014
Rated 4.0 out of 5.0 by Clean, comfortable Hotel with courteous staff. Overall a good value, very clean and exceptionally courteous staff (IT person could have been a tad more charming). Nice room. Would recommend staying there, but in complete disclosure the swimming pool needed to be cleaned and on a more minor note, a ceramic baseboard tile was missing in the bathroom (not a biggie, but would have looked better if replaced). Other than those relatively small issues the room and service were very good! April 15, 2014
Rated 3.0 out of 5.0 by Poor night staff Requested an extra blanket from night staff; was told I would have to pay $10 for an extra blanket. When I refused to pay, as I was returning to my room, female night staff came behind me in the hallway stating I could have the blanket with no charge. I refused the blanket and returned to my room. March 26, 2014
Rated 4.0 out of 5.0 by a little pricey for what you get..... Not a bad room but please, don't brag about your massaging showerheads......worst water pressure ever! I stayed there twice in the last month and the water pressure was horrible both times. You would turn on the shower and it would take 15 seconds to build up enough pressure to operate the shower head. March 10, 2014
Rated 5.0 out of 5.0 by Great Service This hotel is extremely clean, beds were comfortable and all staff were great! February 11, 2014
Rated 5.0 out of 5.0 by Simply outstanding! My wife and I have stayed here about a dozen times, and the subject says it all. Rooms are spotless, food is as you expect, hot and clean. When we visit this area this the only place we stay. December 31, 2013
Rated 5.0 out of 5.0 by Perfection The best hotel I have stayed in for at least ten years. My wife works for a major airline, so I travel all the time. It was absolutely perfect. Everything was clean. Extremely comfortable. There were absolutely no problems whatsoever. I want to return there again to visit my brother and indulge in some Texas BBQ. December 18, 2013
Rated 5.0 out of 5.0 Consistently Excellent I stay here once a month on business and the staff always greet me like family. Very welcoming, almost like my home away from home. Rooms always clean and quiet. Breakfast has my favorite raisin bran. They don't even mind my bike in the room. I like this location because it is near George Bush Park and Terry Hershey Park where I can ride on the bike paths. I have a regular 25 mile route I can get in after work so I don't lose fitness while on business trip. Close to many restaurants and very close to Shell Technical Center where I work. December 16, 2013
Rated 4.0 out of 5.0 by Good hotel / bad internet This is a great hotel. As is common with the IHG bran it is clean and the staff is friendly. Mary at the front desk goes out of her way to make people feel comfortable and at home. The breakfast is average for a hotel. Nothing great. The location is close to a few decent places to eat. All in all it is a good hotel. I would stay here again. The internet needs some attention and is the only thing that I was not happy with during the stay. For a hotel that caters to mostly business people you would think it would be better. November 19, 2013
Rated 4.0 out of 5.0 by Nice, comfortable property Comfortable and nice size room. Bed was very comfortable as well. November 17, 2013
Rated 5.0 out of 5.0 by Excellent customer service The desk clerk was extremely attentive and caring. She gave each customer the utmost attention and very polite and caring. This has been the best experience ever at this hotel. I cannot remember her name but I checked in at 6:30 p.m. I hope that she gets the credit she deserves. November 13, 2013
Rated 5.0 out of 5.0 by Wonderful staff Great place to stay. Love the staff and location. Room very spacious October 21, 2013
Rated 5.0 out of 5.0 by THE BEST PLACE TO STAY WITH THE MOST ACCOMODATING AND FRIENDLY STAFF We were absolutely taken back by the warmth and hospitality of the marketing director, Mary as soon as we entered the lobby. Wow!!! Absolutely accomodating to our needs in every way. YOU WILL ABSOLUTELY LOVE MARY!!! EVERYONE DOES AND WE CAN'T SAY ENOUGH ABOUT HOW WONDERFUL SHE IS TO US EVERY WEEK THAT WE ARE HERE! THANK YOU SO MUCH MARY!!! Great room. Great rate. Great staff... Melissa, Jessica, Karen, Lidia, ... everyone here is so nice and helpful which makes our weekly stay so enjoyable. The hot delicious breakfast buffet is great... hot sausage, bacon, biscuit and gravy, a variety of pastries, yogurt, fresh bananas, ready made pankcakes... hot coffee, juices, milk... WOW!!! What a value!!! And our room is so nice. CLEAN! Plenty of soft plush towels, spacious, great housekeeping staff. As you can tell, we can't rave enough about this place and staff. We travel quite often and it's so important to us that the hotel we stay at is a home away from home... You will find this here at the Holiday Inn Express Houston Energy Corridor, West Oaks. We should know. We stay here EVERY WEEK FROM SUNDAY THROUGH THURSDAY. ABSOLUTELY A+ IN EVERY WAY! Thanks everyone for the wonderful hospitality. Ronald, Mia and Matthew. October 2, 2013
Rated 4.0 out of 5.0 by Very satisfied I stayed two nights recently while visiting friends in the area. This hotel is well kept, clean and a good value for the price. My room was comfortable, I particularly liked the soft pillows (the marked pillowcases were a nice touch). Breakfast was a step up from the usual continental breakfast offerings at other mid-priced hotels I've stayed at. I was traveling alone but felt safe at this property. I used the fitness center once, the equipment was in good working order and towels and water were available. Overall my stay was comfortable and I would stay again. October 2, 2013
Rated 4.0 out of 5.0 by my stay Is a newer property and was in good shape. The staff was very nice however the first person I spoke with did not know how to give me directions to the property October 1, 2013
Rated 4.0 out of 5.0 by A Simply Great Hotel This hotel is located just off of a busy highway, behind a shopping center and walking distance from popular restaurants. Yet upon entering there is no way to tell you are close to a busy highway, as it muffles the noise as soon as the automatic sliding door closes. The hotel seems like a very new building and the foyer sets the mood and ambiance for a relaxed and safe environment. From the time you enter the door; employees greet you with a smile and are willing to provide things possible, if it should be said, of a five start hotel. Everything was ready at check-in, and though a late check-out was not needed the following day, I asked the clerk if it would be possible and she said yes. Their breakfast area had various choices to choose from, along with fresh coffee and a very clean welcoming dining area, along with a sitting area to enjoy the morning news while enjoying breakfast. Finally, the business area provides the business traveler a user friendly work environment with print capability, and the work out area is spacious and clean. September 10, 2013
Rated 5.0 out of 5.0 by Everything I need I've been staying at this HI-Express half a dozen times this year. It has all the features I look for in a business hotel and doesn't bother me with silly features like a mini-bar, restaurant (there are many nearby) and valet service. I appreciate the morning breakfast and tea in the evenings along with the hassle-free internet--although the wired is MUCH faster in the evenings than the wireless due to heavy business usage. I hope they do not change their formula. September 8, 2013
Rated 4.0 out of 5.0 by Wonderful weekend Staff The weekend customer service staff was very helpful and aimed at making me feel comfortable. I forgot my phone adapter and she allowed me to use her personal one for the entire week! I was so impressed by her kindness, especially since she only works weekends at your facility. There were noisy crowds during my stay but was not the fault of the hotel. September 2, 2013
Rated 5.0 out of 5.0 by All good I stay here whenever I am in Houston. Always top quality. August 26, 2013
Rated 4.0 out of 5.0 by Relaxing Rooms The hotel stay was relaxing. The staff was cordial and inviting. The continental breakfast was satisfying. Only complaint: wish there was more lighting in the hotel room. Overall great stay. July 25, 2013
Rated 5.0 out of 5.0 by Business Stay I stay here every time I travel to Houston. Good location and everyone at hotel is great. July 17, 2013
Rated 3.0 out of 5.0 by Internet WIFI signal very poor. Needs to be upgraded to be able to do my work efficiently July 16, 2013
Rated 1.0 out of 5.0 by Kpobor Room was not cleaned until evening time. Staff personnel gave the impression of coming to clean the room but that the room was locked from inside. That was grossly untrue because I was attending a conference and never returned to my room until at about 5:00 PM. June 29, 2013
Rated 5.0 out of 5.0 by Excellent Stay Referred by co-worker. One of the better hotels in the area. I will stay here again. Good value and friendly service. June 24, 2013
Rated 5.0 out of 5.0 by Wonderful Stay - Great Staff! I always know that when I stay here that anything I need will be taken care of. Great place to call home on extended stays. Would definitely recommend to family and friends! June 5, 2013
Rated 3.0 out of 5.0 by Bed and pillows are great, very good service. During heavy storm, rained in room, but was transferred to a much better room. Very clean and refreshing hotel. A small battle with mini ants but nothing major. I travel very often for my job, this is my home away from home. Co-workers are joining me in staying this hotel. Would enjoy weights in the workout room!! Or some type of weight machine. May 29, 2013
Rated 5.0 out of 5.0 by Nice stay This hotel was in the perfect location for our event. May 9, 2013
Rated 5.0 out of 5.0 by Quiet and comfortable Stayed 2 nights at this quality hotel. The rooms are spacious, comfortable, and quiet. The free breakfast offers hot and cold foods and they keep it well stocked at all times. I am not all that familiar with Houston but the location appears to be located in a safe and clean area of town. There were no rowdy guests here and don't believe management would tolerate that least not at these prices. You can stay cheaper than this but, all in all, this property offers great location, good guests amenities, and comforts. I recommend this hotel if you need to be on the west side of town...right at Westheimer and Hwy 6. Just about 12 miles from the Galleria too. The only down-side is that it is 27 miles from Bush Intercontinental. But with the tollways it is a pretty easy drive. April 26, 2013
Rated 4.0 out of 5.0 by Great location Comfortable beds, great breakfast, nice staff, and quiet. April 21, 2013
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