Rated 4.0 out of 5.0 by bigbig64 COMFORTABLE BED
very comfortable bed!! poor hostess in the breakfast bar had her hands full trying to keep up with the coffee, she could use some help when the breakfast area gets busy, she did great!!!
May 8, 2013
Rated 5.0 out of 5.0 by Phjtexan Staff
Staff was very friendly, well greeted, goes out of the way to meet your standards and put's a smile in your face.. Very knowledgeable of the area of Houston. Internet was even working at this hotel (I travel a lot and it's rare that you get 4 bars for internet service). Very happy that I have choice this location and would come back again.
May 6, 2013
Rated 5.0 out of 5.0 by Nurse20 Very nice hotel!
I stay in a lot of different hotels with my job. This was the first time to stay in this Houston Hotel, & I was very pleased. I felt very safe, the rooms were nice, & the breakfast cinnamon rolls were wonderful! The staff was very nice & my room was clean & neat each day when I came back. I plan to stay here routinely when I work in Houston.
April 28, 2013
Rated 5.0 out of 5.0 by TBro Oasis in Metropolis
This property is a virtual oasis tucked away within eyesight of a major intersection. The room was top-notch and the bed, which is my barometer of satisfaction when traveling, was extremely comforting. I'll definitely will be staying here again should the need arise!
April 26, 2013
Rated 3.0 out of 5.0 by JerseyBound Would pass in the future
After coming from a great Holiday Inn the night before this hotel really lacked. Late night staff was not very friendly and no added welcome for being a priority member. Stayed two nights and both days breakfast bar ran out of hot water and staff had to be located to fill. Normally there is always someone taking care of this area. Garbage cans were over flowing both in the breakfast area and outside. Room was average. I do have to say that Juliette, front desk mornings, was very pleasant and helpful. Overall, I'll skip this hotel on future business trips even though it's location was good for my travels.
March 8, 2013
Rated 3.0 out of 5.0 by PlatinumTraveler68 Just OK
Booked here because of cost, proximity to Galleria area, and Priority Club membership. Neighborhood is sketchy, but general location is not too bad. Rooms need updating, more electrical outlets (can't plug in phone next to bed without unplugging clock or lamp) and hot water was never hot enough. Towels in bathroom have lost their plush, time to replace. Nicest thing about this location was the friendly staff, and that's the only reason I'd stay at this location again.
March 5, 2013
Rated 2.0 out of 5.0 by Mejiaj The holel could use some upgrades
I have never had any issues while lodging at Holiday Inn Hotels but one this occasion, l experienced repeated issues with getting into my room - it seems the magnetic key lock was not working properly.
During my stay I had to get the staff to come up to the room with me a number of times to open the door. Finally someone figured out that it wasn't the magnetic cards that were not working but rather the door lock itself was acting up.
I had to wait until the evening of my second night at the hotel to have someone come and fix it. On the morning of my checkout day the magnetic key was not working again.
I wish I would have been given another room instead of having to deal with this issue during the whole time I stayed at the hotel - it got really annoying.
February 27, 2013
Rated 5.0 out of 5.0 by VMack53 Great Service
My first time in Houston. The staff at the Holiday Inn Express, were very helpful and supportive with my needs. These guys were great.
February 19, 2013