Rated 4.4 out of 5 by 65
Rated 5.0 out of 5.0 by Mamaswag Super accommodating staff
We brought our middle school and high school lacrosse teams to the hotel for a one night stay. The staff was incredibly helpful during a stressful scheduling snafu and could not have been nicer helping to fix it. They were patient and kind to our players during our stay and their can do attitude was refreshing. Nice job to all!
November 28, 2013
Rated 5.0 out of 5.0 by RoadWarrior76 Quiet comfortable stay
Stayed one night on business. Clean, comfortable stay. I was recognized for my Platinum Elite status. Check in/out was quick and friendly. Room was clean and comfortable. It was a quick stay but I had no wants or complaints.
November 26, 2013
Rated 1.0 out of 5.0 by InternetlessinHouston 5 Star Bed - 0 Bar Internet
Yes, the mattress was very comfortable! If you enjoy browsing the internet from your bed, however, you'll need to roll it to the lobby because the wireless here doesn't work.
Ask them to reset the router and the answer was, "My pleasure!" They won't even question the request because they are completely aware that the wireless doesn't work. I was told by a Clerk that the owners have made so many improvements to the hotel already, but the technology is lacking and they will be doing that next. I won't be there to find out...
November 20, 2013
Rated 5.0 out of 5.0 by NZERN Great experience and great value--staff was WONDERFUL
I stayed the night this weekend while our group was in town for a science competition. The staff was incredibly accommodating and very friendly. We would definitely stay with them again!
November 10, 2013
Rated 4.0 out of 5.0 by jjohnson15 Great Staff
Belinda went above and beyond in helping to organize and plan travel accommodations for my recent wedding, as we had numerous out of town guests. She provided great customer service, was extremely friendly and helpful, and allowed me to have a worry-free stay.
October 17, 2013
Rated 5.0 out of 5.0 by Todd2013 Fabulous place to stay!!
If you are looking for a place to stay in northwest Houston, this is the place. The hotel staff is very friendly, knowledgeable of the area and goes above and beyond to make the stay as comfortable as possible. Belinda, Jackie and Sue work hard to insure the guest experience is top-notch. From the immaculately cleaned room, to the freshness of the breakfast offerings, there isn't much else a guest could require or expect of a hotel in this price range. I will definitely stay in this location the next time I travel to the Cypress area. Thanks HIE staff!
October 7, 2013
Rated 4.0 out of 5.0 by Whitecd2000 Comfortable basic accommodations
Overall, the room was very comfortable. There was a problem with a light fixture in the bathroom, when the fan was turned on, the light would flicker. Otherwise, very nice room.
The reception staff were terrific and the breakfast was good. This is one of a handful of hotels that actually know how to make biscuits and gravy. (Please don't tell me it came from a Pre-made package).
Hotel's location was also very good
September 30, 2013
Rated 5.0 out of 5.0 by KellyA Great Stay
Our stay was spot on from the warm cookies offered to us by Tina after a long drive to a team shout out Sunday when we left. This property is close to restaurants and retail including a Target a couple of blocks down the road.
Beds were comfortable, the bathroom was clean. Our room faced Hwy 290. It was over a block away and we never heard any traffic noise from it or from 1960.
Breakfast was standard hotel breakfast fare. It was plentiful and hot and staff was constantly re-filling and attending to the area.
September 30, 2013