Rated 4.3 out of 5 by 154
Rated 3.0 out of 5.0 by William29 Experiance
Staff was very friendly and helpful. The room had some condition issues probably due to its age. The hallway and room had a unwelcome odor. Breakfast was not ready and in time for the hours listed for operation. The breakfast area was not even close to the size needed for guests to use. It would have been nice to see some portable dinning tables and chairs in the foyer during breakfast hours to accommodate guests. I had an average stay but probably will not return to this hotel.
April 14, 2015
Rated 5.0 out of 5.0 by smbtraveler Comfortable Visit
Enjoyed the visit to come back and relax at the hotel with a very good breakfast.
April 12, 2015
Rated 5.0 out of 5.0 by Prof RHIT LCA Nice staff
1 night business stay was comfortable and staff was extremely nice.
April 11, 2015
Rated 4.0 out of 5.0 by Cubsskor Comfortable bed and great service
Very clean and comfortable with a good nights sleep. Hotel staff was very courteous and responsive.
April 8, 2015
Rated 5.0 out of 5.0 by beau N awesome
We had a great experience at Holiday inn in Houston and we will return.
April 7, 2015
Rated 2.0 out of 5.0 Nice Accommodations, trouble with check in and check out
This is a very nice Holiday Inn Express to stay out, well kept, very clean, and comfy rooms.
We had problems checking in as a group: with a credit card authorization on file our group was charged a full price to our individual cards that we put down for incidentals (nearly 600$ each!)
We understood the slight mistake made and charges were reversed but the inexperienced staff handled the situation poorly when my group asked about the cards. We had staff talk back to us and argue about the charges instead of simply saying they would take care of it or see what they could do.
Also my reward point were not IHG account, I booked 10 rooms for 5 nights! Only Holiday Inn Express i've stayed with so far not to award my account, so this prompted the review.
April 6, 2015
Rated 5.0 out of 5.0 by meowmy Comfortable bed and peace and quiet and feeling of safety
I like to stay at this hotel because it is near where my family lives. It is also near a church I like to attend.
I am able to find my way around the area with ease and if I need help with directions the front desk staff helps me.
I was not happy that the pool and spa were not available. I feel like I paid to have that benefit to share with my grandchildren and it was unavailable.
I do not see where my membership in the club gave me any added benefits like it did in past years since I joined in 1989.
April 1, 2015
Rated 5.0 out of 5.0 by Steelers X Excellent staff, comfortable accommodations
The staff is excellent at this hotel. The accommodations are comfortable, clean and just what you would expect from a Holiday Inn.
March 30, 2015