Rated 5.0 out of 5.0 by DLou17 Over night stay at HIE 290 @ Hwy 6
Very clean and comfortable stay at this HIE. Staff was very helpful with restaurant referrals. Room was nice and clean and all was in order! I will definitely stay here again.
May 13, 2013
Rated 5.0 out of 5.0 by NicoleMarie NIcole
I booked this hotel as it was the closest hotel to a party we were going to that night. Man, am I glad we did! We had a king room that was very large. The best thing about the room was the bed! It was HUGE, COMFORTABLE, and CLEAN!! I would stay here again.
The hotel was very quiet. I felt like we had a lot of privacy.
The pool area is small, but it's not like this place is suppose to be some tropical resort. I didn't go to the pool only because it stormed when we were there.
I only marked three out of four stars for the staff because when we checked in the guest services guy was more interested in watching something on tv. So he was behind the desk just watching the tv and we were standing there. It was awkward. However, on the way out, the front desk agent was very friendly saying bye to us and everything.
The fitness center isnt' a full blow gym but has treadmills and weights.
I don't know if our travels will bring us back to this exact location but I would defintely stay at a Holiday Inn Express again!
This was a really great stay! If you are considering staying here, you should!!
May 10, 2013
Rated 1.0 out of 5.0 by vmeek07 Non-smoking room
I had called reservations and the lady I talked to said reservations had been changed to non-smoking. When my son and daughter-in-law checked it they were put in a smoking room that was so bad it burned their eyes. They talked to Clay and he wasn't helpful at all.
Kelly can on later and they talked to him. He said if he had a no show he would move them but they had to 2am to show up.
Kelly called my son at 1:30am and they changed rooms. Clay told that them would have to check out by 11 and check by in after 3 for their second night. Lucky Kelly had already told the day clerk and they did not have to move. When they checked out they were charged $25.00 additional. The total amount for the room was charged to my credit card. don't know what the $25.00 was for.
I am not happy with the way this was handled at all.
My husband is a Platinum member
May 9, 2013
Rated 3.0 out of 5.0 by ElkeNorEast Beware 3rd floor smoking rooms
I normally stay at the HIE on West & BW8, a much newer property, so this hotel was a bit of let-down. I was in a room on the 3rd floor (room 320), and the room had some problems. The bathroom is a particular mess - the room had been painted bright yellow, but the wall behind the toilet wasn't done so there is a huge white patch clearly visible. The bathroom door is hung badly and kept trying to close, I had to prop it open with a bar of soap and towel. The shower rail is hanging precariously, was always waiting for it to collapse. Also, the 3rd floor contains a few SMOKING rooms and boy do they stink up the hallway; I didn't smell it in the room but I placed a blanket at the base of the door to stop light / smells coming through. The front door for 320 is also broken, the deadbolt springs out at every opportunity so I really had to wach to make sure the door closed properly and wasn't left open. The staff were very nice, especially Jackie who was very sweet and helpful. Went for breakfast on day two of my stay and couldn't get near what was left of the food, apparently there was a training class in the meeting room and they hoovered up all the food!! All in all ranked in the bottom quartile of HIEs I've stayed in. Will go back to BW8 & West.
May 7, 2013
Rated 2.0 out of 5.0 by Chairman1 Terrible Internet and cell phone reception
The hotel was actually very pleasant and comfortable, but had by far the worst Internet and cell phone reception at any HIE i've ever stayed at. I don't know if something was wrong the week I stayed there but the staff said they didn't know if anything. I couldn't even understand conversations when talking on my cell and the Internet froze up constantly
April 15, 2013
Rated 4.0 out of 5.0 by Steellady friendly staff
Staff at front desk is great. They are always helpful.
Enjoy seeing the same people each time
March 27, 2013
Rated 5.0 out of 5.0 by bustravel177 Great Service
The staff here is very accomodating and greet me by name each time. Great customer service, very pleased and will return.
March 20, 2013
Rated 5.0 out of 5.0 by pamzy great service
i was able to relax and enjoy the facility. I will return back again and let everyone knows how well the service is.
March 17, 2013