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Rated 4.4 out of 5 by 29 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff and Great Service Pretty much what I've come to expect from a Holiday Inn Express: nice, clean rooms and a safe, comfortable environment. But this one had an exceptionally friendly staff who called me by name when they saw me and had a ready smile and offer of assistance if I looked like I needed it. I would definitely stay here again! March 8, 2013
Rated 5.0 out of 5.0 by Our stay Stayed 3 nights for doctors visits, had to have a place that was safe to leave our dog while gone, Staff was very helpful to not enter room but still provided what we needed. March 4, 2013
Rated 5.0 out of 5.0 by Jacuzzi room recommended When your stressed from life or work the jacuzzi room is the way to go. This room exceeded my expectations and drowned my stress. Loved it! I will be back. February 26, 2013
Rated 5.0 out of 5.0 by Clean and Friendly Staff Check in was prompt even though I hadn't pre booked. Staff was polite and helpful. Facility is new and rooms are clean. February 19, 2013
Rated 5.0 out of 5.0 by Great service! Because we had such a great experience at this property we booked another stay here. This has become our hotel of choice when visiting Houston. Front desk staff is very courteous. Complimentary breakfast has almost everything you could want for breakfast. Very clean property and safe too. February 19, 2013
Rated 5.0 out of 5.0 by Comfortable environment and great customer service Belinda and her team were amazing at the desk. Sue's breakfast was always served with a smile and always fresh and tasty! Jennifer's team was amazing by keeping our rooms neat and providing what was needed in a timely way! We initially chose the hotel because of location and an emergency, but stayed because of the people that we encountered working at the hotel! February 16, 2013
Rated 3.0 out of 5.0 by Unexpected billing Holtel was clean and the staff efficient and friendly. Room was comfortable. Only but major problem was billing. Room was pre-paid but the receipt provided upon express checkout varied from the pre-paid amount. susequent checking of the billing on the credit card disclosed an additional charge. The room was purchased with full breaakfast, however, waiter attempted to charge for breakfast on second day. He supposedly corrected the error, but apparantly the charge for the breakfast was put on the credit card. We will not stay at this Hotel again nor any other affiliated hotels. February 9, 2013
Rated 4.0 out of 5.0 by Super helpful guest services Enjoyed my stay at this Holiday Inn Express. The staff was very friendly and helpful, and no question was too much trouble to answer. January 15, 2013
Rated 5.0 out of 5.0 by Great staff The staff is always awesome !!!!! Very clean ...the breakfast also fresh every morning. Oh and the cookies in the afternoon were a treat.. January 8, 2013
Rated 5.0 out of 5.0 by friendlyness of staff very courtess staff, breakfast was hot and very tastful. room was clean and smelled very nice. December 31, 2012
Rated 5.0 out of 5.0 by Excellent Excellent but i recommend to have maps of the city. November 23, 2012
Rated 4.0 out of 5.0 by Well located We needed a nice hotel close to the Cypress area of Houston. The rooms are large, comfortable, and clean. The shower head is fantastic. The only "con" was that the towels are not very soft. We really enjoyed the DirecTv HD TV in the room as well. November 17, 2012
Rated 5.0 out of 5.0 by great service, good breakfast good breakfast, great and friendly staff. The people who stayed across from us were very loud, but nothing to blame Holiday Inn for. Only bad thing.. Our room wasnt ready when we arrived at 345 p.m until 430pm. I was offerred 2000 points for my wait. overall great experince. November 14, 2012
Rated 5.0 out of 5.0 by Review I've stayed twice in the last month and both times were very enjoyable. Service and quality were great each time. November 7, 2012
Rated 5.0 out of 5.0 by Beautiful Lobby Overall, the Holiday Inn Express-NW was a great hotel to stay at for the few days that my business trip lasted. The room was clean, the bed was comfortable, and the bathroom was equipped with the necessary amenities. The pool area is a cool place to hang-out if you're a smoker, although a little loud since it's next to a busy street (like every street in Houston). The breakfast was normal, without anything exceptional. Cereal, milk, yogurt, oatmeal. No readily available microwave, poor selection of fruit. October 7, 2012
Rated 5.0 out of 5.0 by Front Desk People are GREAT !!! I always enjoy coming to this location. The people are great the hotel is clean. October 4, 2012
Rated 3.0 out of 5.0 by What I expected Convenient location and exactly what I was expecting. September 20, 2012
Rated 5.0 out of 5.0 by Good Experience Staff was great. Housekeeping was quiet as they moved from room to room. Did not knock loudly like some hotels. Food was on par with other hotels. Price was fair. Bed was new and comfortable. TV channels were terrific. AC good. Just wish breakfast was served until 10 and not 930. September 5, 2012
Rated 5.0 out of 5.0 by Good Time Nice place to stay, good alternative to staying in guest room of family. We enjoyed our stay. It would help if your address on line said Hw 1960 E because that's what the exit sign says on 290. We drove too far looking for 1960 W which is what the address online said. We'll know next time. July 12, 2012
Rated 5.0 out of 5.0 by Wonderful customer service When I arrived the front desk clerk got me signed very quickly. Offered my quests and myself some breakfast, I had been driving all night. Her help was awsome. I have told all my friends about the great experince I had. July 11, 2012
Rated 5.0 out of 5.0 by Great staff and nice rooms Staff was really nice and helpful. They recieved us with open arms and big smiles. Felt just l ike home. July 10, 2012
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