Rated 4.3 out of 5 by 104
Rated 5.0 out of 5.0 by jojomojo cozy
Courteous staff. Cozy environment. Central location. Lots of restaurants.
August 11, 2014
Rated 1.0 out of 5.0 by travlerAug2014 Poor internet service
Internet didn't work!
Front desk staff was helpful.
Breakfast was pretty good.
August 11, 2014
Rated 2.0 out of 5.0 by Canche Servicio
Intenté llamar a recepción y no me contestaron varias veces, baje para reportar un problema con el WiFi y el empleado de la recepción me dijo que era el único que tenía ese problema; el siguiente día se arregló el problema y cuando le pregunté a la señorita que estaba ese día en recepción, me dijo que efectivamente habían tenido problemas con el WiFi, lo que corroboró que el día anterior en la noche me quisieron ver la cara de tonto (Jueves 31 de agosto).
August 5, 2014
Rated 5.0 out of 5.0 by Chayo58 great personal experience
I had a great overall experience, the staff is very professional, courteous, and friendly. The lobby area is elegant and clean.
July 30, 2014
Rated 4.0 out of 5.0 by Tawnmm My Stay at the Holiday Inn Express
Over all everything was good...My only complaints are that when we tried to extend our stay, You had no rooms available which is good for you but not so good for us.. we had to pack up and go to another Hotel.
The New girl did not have enough information and was left alone.
July 16, 2014
Rated 2.0 out of 5.0 by mytwocentsworth Only the front desk staff redeemed this stay
This property doesn't meet the HIE experiences I've had in nearly all other locations I've stayed at. The bathroom was not clean and that pretty much kills a high recommendation from me. Adding to that all of the pillows were soft even though the cover indicated two on each bed were "firm". I simply need firm pillows to sleep well. I was directed to enter the rear door of the building as it was closest to my room but I didn't feel safe at all doing so. There are tall shrubs somewhat encircling the door that would allow someone to overtake you. Lastly, I would like to see the rooms upgraded with thermostats so the A/C doesn't have to be off or on only.
July 2, 2014
Rated 5.0 out of 5.0 by fgGOSPURSGO designer
coming in to the room and feel relax. my room was located near the front office and the area was located central from my business meeting.
June 30, 2014
Rated 5.0 out of 5.0 by JW111 Great Staff
Very nice, clean, comfortable hotel. The staff was the best. Belinda, Clay, and Tuan at the front desk did everything they could to make our family gathering an excellent experience. Sue and Mansa in the breakfast room were most accomodating. I would definitely come back.
June 25, 2014
Rated 4.0 out of 5.0 by Cookie67 Awesome stay
We was very impressed by standards of quality and service at this hotel. Friendly staff, quick check-in and good breakfast. The room was spacious. The location was awesome for eating and shopping. The staff I interacted with were very helpful even with my little yorkie making noise the first night. The front desk handle the situation in a professional manner. Thanks to the front desk staff. Great hotel.
June 22, 2014
Rated 5.0 out of 5.0 by youngblood very good stay
the breakfast was the only negative. they were consistently out and the eggs were cold and not very good.
June 17, 2014
Rated 5.0 out of 5.0 by The Bar Quality hotel
Excellent staff, breakfast, and room. Have stayed in this hotel many times. The rooms are very quiet and my quality of sleep is much better than other hotels.
June 17, 2014
Rated 5.0 out of 5.0 by School Principal Quiet,clean,convenient
Hotel was quiet, clean and comfortable. Convenient to shopping and many restaurants. Front desk staff was courteous and helpful.
June 16, 2014
Rated 5.0 out of 5.0 by gaslady Very pretty, friendly and clean
This was our first experience with a Holiday Inn Express.I really didn't think much as to what to expect; but when we walked in I was so very pleasantly surprised to see such a beautiful front room area. The staff at front desk were so chipper. It was refreshing. Then we get to our room and find it very clean and fresh smelling. The bed and pillows was very comfortable; the room was quiet and wonderfully dark to sleep in.
In the morning, we were expecting to grab a quick danish or something before we set out for the day; but, wow! was a surprise. It was indeed a hot breakfast: eggs, sausage, bagels, toast, biscuits, white gravy, juice and coffee. The food was plentiful and hot.
This was truly a great experience!
May 30, 2014
Rated 4.0 out of 5.0 by Platium Good hotel
Minor maintenance needed but above average staff, make it a good place to stay
April 28, 2014
Rated 5.0 out of 5.0 by Seven thirteen Functional
Staff is good. Room is good. Bathroom is congested. House keeping does a good job. Breakfast is good.
April 26, 2014
Rated 1.0 out of 5.0 by veeeens safety
found the doors open after we checked in and wouldnt close unless we slammed it
April 16, 2014
Rated 5.0 out of 5.0 by HIEHAFH Wonderful Staff
The place was very clean and attractive. The item that stood out was the front desk attendant. She was so friendly, helpful, and understanding of our situation. I came in with two tired and slightly naughty boys from lack of sleep. I didn't ask for anything, but she recognized the situation, asked if we wanted a cookie or water for the boys and then offered a larger corner room for more privacy and comfort. I was impressed and my wife was a little more sane for the next few days. Very good job
April 10, 2014
Rated 5.0 out of 5.0 by a satisfied customer Great staff and very helpfull!!
i was there for my daughter's gymnastic meet and the hotel was great!! Upgrade was excellent!
April 3, 2014
Rated 5.0 out of 5.0 by Faithcometh Professional and Willing Staff
I rented this room for my daughter who was getting married that afternoon. The staff on duty was exceptional. Very helpful attitudes and the desire to accommodate my request. I did not spend the night but from what I experienced for the short time I was their I have nothing but good things to say about the staff, from the front desk to the housekeepers. The only thing, the lighting could be better.
March 26, 2014
Rated 1.0 out of 5.0 by Alan_T If you accidentally leave something behind, it will vanish.
My stay in this hotel was good, but in my rush to check out, I accidentally left a personal item in my room. When I got home the next day and realized it was missing, I called (can't find their phone number on this site) and explained to a man that I accidentally left something in my room. He told me to call back the next day.
Called back the next day, spoke with a woman, went through it all again, and she said there was nothing in that room today.
"No", I explained, "I checked out 2 days ago, but have to keep calling back."
She said she would ask the cleaning lady if she had found my item 2 days ago, but never called me back. Of course the cleaning lady will deny taking my item 2 days ago, or she will be accused of stealing.
Guess there's no lost-and-found system here. More of a finders-keepers, losers-weepers.
March 15, 2014
Rated 4.0 out of 5.0 by Romy14 good comfortable stay
stay was good and comfortable
only choice of breakfast was less as i am vegetarian/vegan
as prioriy member i did not see any nespaper that was delivered to the room
overall was a good experience
March 15, 2014
Rated 4.0 out of 5.0 Holiday Inn Express on FM 1960
I have stayed at this hotel several times and have always been pleased. The staff is always exceptional, especially the service of Belinda Miller.
I would recommend this hotel to anyone wanting a comfortable stay with very good personal touch service.
March 2, 2014
Rated 2.0 out of 5.0 by Flora01 no hot water
No hot water for at least 4 of my guest. How embarrassing. Hot water is a must for a comfortable stay. Not good.
February 28, 2014
Rated 5.0 out of 5.0 by Houston Visitor Famous Cinnamon Rolls
Love your famous cinnamon rolls, friendly front staff, comfortable room, microwave and refrigerator worked great - even the freezer part.
January 29, 2014
Rated 4.0 out of 5.0 by carola28 Not the cleanest but not the worst
The room had a weird smell every time we entered it. (Room 207) We needed to turn on the A/C so we can get the air moving. It was not the cleanest hotel we stayed but the staff were really nice!
January 5, 2014
Rated 4.0 out of 5.0 by Suzy15 Wrong Bill
The wrong room bill was put under both doors. We were given someone else's bill and ours were given to incorrect customers.
January 2, 2014
Rated 5.0 out of 5.0 by Betty 2013 Wonderful staff! Friendly and helpful.
I booked rooms for my family to celebrate my mother's 95th birthday. We arrived at all times of day and night and we had great service. Breakfast was good too.
December 31, 2013
Rated 2.0 out of 5.0 by RobynJ Very pleasant and friendly staff but the hotel needs updating.
The common areas need to be cleaned. The elevator was never vacuumed during our 6 night stay. Even the elevator buttons appear to never have been cleaned. There was dirt and grime on and around every button on the elevator. In the rooms, the caulk around the tub was loose and was in desperate need of attention.
December 28, 2013
Rated 5.0 out of 5.0 by Bernardlim Good location
Though the hotel doesn't have a restaurant, there are many places you can have excellent food nearby.
Breakfast is quite simple but plentiful. Coffee is available all day at the lobby.
Computer is also available for use for guests all hours with printer.
December 20, 2013
Rated 5.0 out of 5.0 by happy111111 friendly and helpful staff
I would especially like to thank Belinda, Angela, and Charlie for making my stay an enjoyable experience. They were super friendly and extremely helpful with directions and advice. It was my first visit to the Houston area and they made me feel small-town comfortable in the big city.
December 18, 2013