Rated 4.5 out of 5 by 64
Rated 5.0 out of 5.0 by jdmiller6869 Nice place to stay
Staybridge Suites Houston Willowbrook is a nice hotel next to a golf course. I would recommend staying.
September 20, 2014
Rated 5.0 out of 5.0 by pips21 Excellant Staff
As I said before we wanted to check out Staybridge for trips into Houston with our grandchildren and ourselves.
We were very happy with the hotel. The grounds we nice and the pool. The room was very comfortable and will be perfect when we bring our grandchildren. We usually try and stay in a hotel with kitchenette especially when we have grandchildren with us. We liked the breakfast, so convenient and good. We had a great week-end and part of it was because we chose a great place to stay. Thank you.
September 18, 2014
Rated 5.0 out of 5.0 by Dirceu Excellent
Not only with the basic stuff you need to say you are in a good place.
These people will go further and help you with matters beyond the expectations.
My favorite place to be in Houston.
September 10, 2014
Rated 3.0 out of 5.0 by skindiver Nice hotel with friendly staff but Internet was down for a long time
I enjoyed my stay and the staff seemed really nice. Just had a problem with the wireless connection and it took a couple of complaints to the front desk attendant to get it fixed.
September 8, 2014
Rated 1.0 out of 5.0 by Sad_Customer Bad experience
We were checked into a room that was already checked in for other guests. When those guests found out that we were in their room, that mean woman scared the heck out of our son. Our short vacation was ruined by this incident. No apology came out of the hotel staff's mouth.
September 3, 2014
Rated 5.0 out of 5.0 by EMendoza Best Experience at a Hotel Ever
The staff was phenomenal, treated you as family, not just like a traveler. Really enjoyed our stay and when we return to Houston again, will only stay here! Thank you.
August 26, 2014
Rated 5.0 out of 5.0 by jjj12345 Home away from home.
Great experience. Staff was very friendly and helpful. Slept great. Highly recommend Staybridge Suites.
August 18, 2014
Rated 4.0 out of 5.0 by businesstraveler25 Nice
Helpful staff; nice property with golf course in view
August 12, 2014
Rated 5.0 out of 5.0 by ek1183 Staff members are amazing and go above and beyond to make you feel at home!
Everything about this hotel is favorable, and the only complaint I can even think of would be that the rooms are a little more than my price range during the Monday through Wednesday part of the week but other than that, 5 stars all the way around! Sharee and also Reed from the front desk are beyond helpful and always a joy to interact with, and they make every stay as easy and as comfortable as possible. On my most recent stay, I was upset and distraught and fighting back tears due to some more bad news regarding my home repairs. But, by the time I got my room keys, Reed had me laughing so much that i forgot all about my recent bad news and definitely helped me have a better rest of my day. And Sharee is by far the most helpful and attentive hotel staff member that I have encountered at any of the hotela I have stayed at over the years. Sharee truly cares and goes out of her way to ensure that you have a stress free, problem free stay, each and every stay. Great job guys!!
July 28, 2014
Rated 4.0 out of 5.0 by reddcannon Worst front desk person / great room
Great place to stay, the front desk check in clerk was a rude, fingersnapping child
July 23, 2014
Rated 4.0 out of 5.0 Excellent
Very Nice Suites, Good for my necessity, It was perfectly clean and in a convenient location.
July 15, 2014
Rated 4.0 out of 5.0 by Tina-groomer Great value
The room was good. We had a couple of snags but they were taken care of. Only problems have been with with billing issues and I have had trouble getting a response concerning something that I forgot in the room that I need shipped to me. The breakfast area is also somewhat small for the size of the property, and please no more powdered eggs!
July 15, 2014
Rated 5.0 out of 5.0 by Aviator guy Great staff crew and breakfast/social hour...
The hotel is located in a good location within Houston and the staff really do care about your needs and comfort. This hotel handles guest from around the globe and many related to the Oil
July 14, 2014
Rated 5.0 out of 5.0 by artlady11 Wonderful pet-friendly hotel
Our stay at this hotel was wonderful. The staff was friendly and accomodating. We were traveling with a dog and really appreciated the fenced in dog park area. The suite was quiet, clean and well furnished. Breakfast was delicious every morning. The free laundry room is a real plus for us. Overall couldn't have been happier with our stay.
July 9, 2014
Rated 5.0 out of 5.0 by Weekend Explorer Great July 4th Getaway
This was a great weekend getaway hotel for my girlfriend, my dog, and me! We booked online that same day and drove to Houston for a one-day holiday visit. This place literally had all the amenities, e.g. free breakfast, pool, free wireless internet, business center, etc. In addition, when we arrived there was even a July 4th event being hosted by the hotel. I'll admit the burgers weren't anything you would see on the Food Network, but it was free and a welcome gesture after a long drive. The one minor con I have is the classical style of the rooms, but that is more of a style preference. This was positively offset by the fridge, stove, microwave and kitchen sink offered in our very clean suite.
July 8, 2014
Rated 5.0 out of 5.0 by Klygee Great!
Could not have asked for more. Front desk staff treated us like old friends. Perfect!
July 1, 2014
Rated 5.0 out of 5.0 by ek1183 One of my favorite hotels!
5 stars all the way around, not one thing i can think of to complain about. Will be staying there again dor sure!
June 21, 2014
Rated 3.0 out of 5.0 by JW57 Tiny pillows and no water
The room was clean and comfortable, however, the pillows are half normal size and the morning of checkout, there was no water at all in the hotel, thank god I had bottled water to brush my teeth, but no shower, and nobody at the desk when I checked out.
Pretty bad if you ask me.
June 6, 2014
Rated 5.0 out of 5.0 by MJW52 Great Place
My family and I stayed May 24 thru May 26th. The hotel was comfortable and a friendly place to stay. Due to platinum status we were able to be accomodated to a larger room. My thanks to Minera for her professionalism and her friendly attitude. We also had the pleasure of her checking us out as we had to leave early. Great hotel and I shall be back to stay. Good Work
May 28, 2014
Rated 4.0 out of 5.0 by Richyham Good but poor internet
I can't fault the staff or rooms etc, but the internet service is amongst the worst i've come across in other hotels or restaurants etc. You have to log on each time you connect and access to some pages are particularly bad.
May 24, 2014
Rated 5.0 out of 5.0 by Shari72 Taxi
Great place to stay. The only complaint was the Taxi service to get to Sam Houston Race Park.
May 21, 2014
Rated 1.0 out of 5.0 by Sixbee Beware, your reseration means nothing to this hotel!
We checked in to this hotel very late but had called ahead to warn them we were experiencing flight delays. Upon checking in they had given our rooms away and told us that we were going to have smoking rooms unlike the non-smoking rooms we had reservations and confirmations for. The hotel did nothing to really compensate us and we were stuck without any place to sleep due to other hotels in the area being completely booked.
May 19, 2014
Rated 5.0 out of 5.0 by littlegal67 great room
I was very pleased with the quality of the room and the courtesy of the staff that went above and beyond to accommodate my room request
April 1, 2014
Rated 4.0 out of 5.0 by Cruiser22 More Pillow Nuggets?
I am not sure who in your industry decided that pillow nuggets are a good thing. This is the second hotel this year that has this crazy idea.
OK, you may like the way they look, but try sleeping with pillow nuggets.
Your hotel is excellent other than your pillows. Please put regular pillows in your rooms...
February 5, 2014
Rated 5.0 out of 5.0 by Dylantr Very good place to stay
I was surprised how spacious the room was. The hotel was kinda remotely located but it was fine for me since I love the peace and quiet. The bed was actually very comfortable. The staffs were friendly and very helpful; they actually help us decided which room to take. Totally recommended!!!
January 28, 2014
Rated 4.0 out of 5.0 Rooms great
Best staff front reception, both day and night shift
January 12, 2014
Rated 5.0 out of 5.0 by dave2525 great service
VERY CLEAN where ever you went in the hotel. staff was very helpful to our special requests. Breakfast was great, lots of choices. Didn't use kitchenette in the room but was clean and well supplied. Our room was very quiet despite overlooking the parking lot and interstate. easy access from any road direction you may come from. Will stay here every time we are in the area.
Great value for the price we paid. We stayed 6 days and didn't have any problems the whole time. We have paid more for less at other hotels. Cleanliness and courteous staff is important to us.
January 11, 2014
Rated 5.0 out of 5.0 by Matt_145 The whole package!!
The whole experience was incredible!!
Very helpfull and involved staff. Clean establishment, with everything you need. Nice spacious rooms. Great hot breakfast!!
Best hotel I've stayed at in five years. When you are a guest at this hotel, you can clearly see that someone with great managing skills is involved. No complaints.
January 9, 2014
Rated 5.0 out of 5.0 by Jessie062 Very Impressed
I was very impressed with the Hotel, especially at the price we paid. The staff was very friendly and were very understanding about our animals. The put us in a room to where we would not disturb anyone else on the property. The only issue was we asked for some kind of gesture for our anniversary and it was not provided. This was taken care of before I could even get upset. The young girl behind the counter apologized for not having a bottle of wine handy due to the holidays. Our check out was fast and friendly. The gentleman was courteous and even brewed new coffee before we left. We will definitely be making this place a regular stop on our list.
December 27, 2013
Rated 5.0 out of 5.0 by southHAND It's all about the staff
The hotel is nothing spectacular- it's a staybridge and, well.... that's what it is!
The staff, however, was great. Elizabeth is awesome. I was in a horrific mood when i arrived after a terrible day (ok... year, to be honest!) and the worthless IHG "platinum' line refused to correct a 4 minute old reservation error that was due to incorrect info in the android app after the website was down for maintenance. anyway, Elizabeth somehow turned my sleep deprived mood around- no small task.
to sum it up, i am not a review writing kind of guy, but i felt compelled to compliment a very helpful staff. if only the call center in the PI were on par with them, IHG would really have something.
the only issue i had was a derogatory comment aimed at me being left handed. i want to go on record and state that, contrary to the opinion of some, we left handed people do not have paws. we are not animals, and we have hands just like our right handed friends. (as i'm sure you've surmised, this is an inside joke)
December 5, 2013