Rated 4.3 out of 5 by 83
Rated 5.0 out of 5.0 by DJF23 Comfortable bed, good breakfast
Hotel was clean, the breakfast was very good and we got a great night's sleep.
August 14, 2014
Rated 4.0 out of 5.0 by Nickel08 front desk at night was a very courteous lady
the hotel met my expectations however, the cost for this type of hotel appeared high although I'm sure they take advantage of the fact they are near some lakes and summer stay is likely their hot season.
August 11, 2014
Rated 5.0 out of 5.0 by Suzie578 Great stay
Front desk staff recommended a wonderful restaurant with outdoor dinning at a local lake.
August 6, 2014
Rated 3.0 out of 5.0 by F350 Room clean and refreshing
Cleaning staff is excellent, breakfast staff keeps up very well even when a lot of people are in the room.
August 5, 2014
Rated 4.0 out of 5.0 by Kat4s Work Trip
I stayed at this location for 2 weeks for work. I worked 12 hour days without a day off while I was here. Never had any problems with the staff, cleanliness or food. Was an enjoyable visit.
July 31, 2014
Rated 5.0 out of 5.0 by treetopper14 Friendly service with clean and comfy room
This was a last minute layover on my way back to PA after my trade show meeting went overtime. The staff were wonderful in meeting my needs and the entire facility seemed well maintained. Plus it was at a convenient location with easy access and well lit parking area.
July 30, 2014
Rated 5.0 out of 5.0 by TCPA Cookies!
The staff were very friendly and helped to recommend late-night dinner places. The cookies were excellent (cookies on Tuesday!) and the breakfast staff were very attentive to the needs of the guests and worked very hard to keep food and beverage supplies stocked.
July 29, 2014
Rated 1.0 out of 5.0 by PD66 Poor choice
Overall bad experience; I've detailed enough when answering the survey questions.
July 28, 2014
Rated 5.0 out of 5.0 by tom1201 Best Holiday Inn
This is by far the best Holiday Inn I have stayed at in years. The staff was courteous and the room clean and well kept. Don't let the exterior of this Hotel scare you off.
July 26, 2014
Rated 4.0 out of 5.0 by 1athomeinthewest comfortable and clean.
Pool was small but refreshing. no spa. breakfast had a nice variety but not much for those needing gluten free diet. Beds were comfortable. Room was very clean. we would stay again.
July 26, 2014
Rated 1.0 out of 5.0 by JustTryinToWork Will not stay here again
The hotel looks like it hasn't been updated in years. The hallway floors are uneven and the hallways smell of smoke, even though it's a non-smoking hotel. When entering my room, I was overwhelmed by the smell of "air freshner," whcih smelled of men's cologne. It was so strong, I had to open the window. The rooms, front desk, and dining area all look dingy. The linens for the pull out couch were in my room in a trash bag (I thought housekeeping had left dirty linen in my room). When I arrived, they were working on the parking lot and had half of it roped off. There was just one narrow lane to get into the lot (and traffic moving both ways in the one lane). The lane was so narrow, I almost couldn't get my minivan into the lot. Parking spaces were reduced and I had trouble finding a space to park. Staff seemed unconcerned with me and the breakfast wasn't anything special. I've stayed in many Holiday Inn hotels and will continue to stay with the chain, but will not stay at this on again!
July 26, 2014
Rated 5.0 out of 5.0 by shamlucky suite room
We stayed at a suite room. It was unbelievably large, and the three beds are very comfortable. We were offered milk and cookies when we arrived, and they were awesome. The staff was very was very kind too. The shopping outlet mall (small) was in the walking distance.
July 25, 2014
Rated 5.0 out of 5.0 by Minnesota Travelers Friendly, Attentive Service; Clean and Comfortable
The excellent service and friendliness of the staff added a special welcoming touch to our visit; we felt valued as customers. Very clean and comfortable rooms added to our overall wonderful experience staying here.
July 22, 2014
Rated 5.0 out of 5.0 by traveling w grandkids Leisure travel
overall good experience. had to say average value. all area hotels were overpriced.
July 16, 2014
Rated 5.0 out of 5.0 by zootzmom Nice and user friendly
We stopped without reservations and were able to book a room . I liked having a free local paper instead of the usual USA Today. On thursdays they had pizza night at 6, blessing as we were tired and didn't want to go out again to eat. Also cookies and milk at 8 that we passed on although it sounded nice we were tired. Heard they baked them fresh there too ! Coffee seemed a little weak , but I am a lover of french roast so maybe my taste is not the norm. I would stay again.
July 15, 2014
Rated 4.0 out of 5.0 by boo77 Good hotel lack of customer service
Nice hotel nice check in staff nice pool,housekeeping poor quality and rude brought issues to their attention they showed no sincere effort of caring and I was dismissed
July 11, 2014
Rated 4.0 out of 5.0 by Nana02 Great trip
The staff was all very friendly and helpful. We were there a week and our room was always cleaned up nicely.
July 10, 2014
Rated 5.0 out of 5.0 by Littleworm Nice Friendly Atomosphere and Clean Room
Very nice hotel. A little pricey but that was to be expected since it was the Fourth of July weekend. Great breakfast area and breakfast options. Friendly staff on board for sure.
July 8, 2014
Rated 5.0 out of 5.0 by tlogsdon It may look outdated BUT it isn't!!!
I want to start out by giving Major Kudos to the Breakfast staff! Apparently the Hotel sold out the night before with 2 busses arriving. The breakfast staff was on top of everything! nothing was out of stock and the hot food was hot and the cold food/drinks was cold. There was no room to sit in the breakfast area so we ate in our room.When I went out for seconds all was there and ready for me. (This would have wiped many hotels out). Now for the Room, I was greeted as an IHG member and treated accordingly. The bed was soft and comfortable, The room was spotless, I couldn't expect anything more. This is a pet friendly hotel, and they treat your pet as if it was there own. The exterior may look outdated by the photos, but the property is well updated on the inside and was in impeccable shape when we arrived. Great job
July 7, 2014
Rated 5.0 out of 5.0 by Busterwb Very Nice
Stopped while on the road, very nice hotel, staff very nice and didacated. The manager was helping with the breakfast area,after she checked us in the night before.
June 24, 2014
Rated 5.0 out of 5.0 by jackie23 Great Staff and great service
We stayed at this Holiday Inn on Sunday, June 8th, and since we are Platinum with the Holiday Inn Chain they upgraded us to the
Presidential Suite. This was a fabulous experience with a wonderful whirlpool bath, a walk in shower and a comfortable bed. The staff was so accommodating and we definitely recommend this hotel and will stay again on our next time through Indiana.
June 13, 2014
Rated 5.0 out of 5.0 by EileenandPaul great breakfast
Breakfast choices were better than at most hotel/motels. And the pancakes were terrific.
May 23, 2014
Rated 5.0 out of 5.0 by Philk21 Awesome Experience
The Staff was great from the minute I walked in, from friendly service to serving hot cookies and milk for an evening snack. The room was clean and comfortable and the view of lake
George was great.
May 20, 2014
Rated 1.0 out of 5.0 by srs55 Review
Not what I've come to expect from a IHG property, from the breakfast to the age of the facility.
April 13, 2014
Rated 5.0 out of 5.0 by Ferface Excellent Customer Service
McKenzie and Taylor were awesome! The ladies were friendly and helpful with all our needs and questions.
April 7, 2014
Rated 5.0 out of 5.0 by OGU1 Never Disappointed
Each time we have stayed at this facility the staff has been so kind, polite and helpful. Danielle & Charis (?) were so friendly when we checked it, or had any questions. We traveled with our dog and they made that easy as well. Even the breakfast staff and those caring for the room greeted you as you walked in the hallway. Very friendly staff. The location is great, so close to Pokagon.
March 17, 2014
Rated 4.0 out of 5.0 by Road man Great Staff.
Great staff!! GREAT BREAKFAST!
Asked for late checkout, No Problem.
Cookies & Milk at 8:00 pm was a nice treat.
March 16, 2014
Rated 5.0 out of 5.0 by Mickey007 Staff Excellence
Staff was friendly, informative and helpful!
March 14, 2014
Rated 4.0 out of 5.0 by ian45 breakfast
Well the hotel is just fine good on everything but the breakfast is so bad wish holiday inn would spend some money and time to improve the quality and what you have to pick from
March 13, 2014
Rated 2.0 out of 5.0 by jackson65 No remote control and a very hard bed.
I arrived late on a Friday night and thought the place looked pretty good in comparison to other holiday inn express'. Looks can be deceiving. The bed was very hard and not comfortable at all. The remote control for the tv did not work and the front desk was out of batteries so they took some batteries from a remote from an unoccupied room. The remote still did not work. At that point the front desk was at a loss of what to do. I was not offered another room or a discount.
February 25, 2014