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Rated 4.4 out of 5 by 72 reviewers.
Rated 5.0 out of 5.0 by Breakfast Probably the best part of my stay was the quick breakfast set up and display. August 18, 2014
Rated 4.0 out of 5.0 by Hotel for a couple of nights Staying at his hotel was born out of a training I had to attend. The hotel itself was pretty clean and the staff was attentive and courteous. The tub didn't drain very fast at all and the internet "timed out" a couple o f times making work a bit tough from time to time. But I would stay here again. If you like shopping there is a small Outlet Mall next door, you can literally walk to it. 4/5 is a great way to describe my stay. August 14, 2014
Rated 5.0 out of 5.0 by Great overnight stay Had an enjoyable business overnight stay, checked in late and hotel did not give me any trouble about it. Everyone was pleasant and courteous. Thanks! August 11, 2014
Rated 4.0 out of 5.0 by Overnight stay Comfortable stay, good breakfast and friendly staff. The pool was small and we had a maintenance issue, but would stay again. August 11, 2014
Rated 5.0 out of 5.0 by Comfortable stay, very affordable! Cannot thank Holiday Inn Express in Howell, MI enough! We had a wonderful stay! Beds were comfortable, amenities were sufficient, staff courteous and professional, rooms were clean and smelled clean too. Moreover, the price for the room was excellent - money well spent! I would recommend HI Express in Howell, MI to anyone who might be visiting! August 3, 2014
Rated 5.0 out of 5.0 by Good experience My family was visiting extended family in town, and we had a great experience at this hotel. The rooms were clean, we enjoyed the breakfast included with our stay, and all of our needs were met. My only suggestions would be to keep breakfast until 10am (we had to rush down each day, as we are not early risers :) ) and to look into cleaning the interior of the swimming pool. The water was fine, but there were brownish stains along the edges, probably from age of the pool. It didn't seem unclean, but had that appearance from the stains. Overall, I will stay here again next time I visit and I was very happy. August 1, 2014
Rated 4.0 out of 5.0 by Great place to stay Staff is very friendly. Public bathrooms very well keep lobby and halls very clean. Rooms are very clean. Plently of towels in bathrooms. Breakfast bar was excellent, well stock with alittle of everything for even the pickiest and taste pretty good. Enjoyed our stay there and would recommend this hotel for anyone passing through needing a place to relax. July 30, 2014
Rated 4.0 out of 5.0 by Convenient Location We recently stayed at the Holiday Inn in Howell, MI and it is a convenient location with a great staff. The bathroom amenities were not replenished frequently nor were the trash cans emptied on a daily basis but the rooms were clean and adequate. The breakfast was good and there was a good selection. I would recommend this hotel to others visiting in this area. July 29, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff. I stayed at this Holiday Inn Express for a wedding. The staff was very helpful to the wedding party and guests at the hotel. The hotel was clean and comfortable. It was refreshing to have such a friendly experience at a hotel. July 25, 2014
Rated 5.0 out of 5.0 by Overall good hotel This is our third stay. Noisy because of the interstate traffic. Received military rate and wondered if discounted rooms are less presentable than full price rooms. For instance: the bed skirts were stained/marked; the carpet had noticeable stains. The dining room carpet appeared soiled; the pool looked a bit murky, but could have just been the color of the pool itself. The staff and service personnel were very helpful. I will stay there again, however. July 22, 2014
Rated 5.0 out of 5.0 by Good value, comfortable This hotel offered just what we wanted - a clean, comfortable room in a quiet place. The breakfast was better than the average complimentary hotel breakfast. We never shopped at the outlet mall next door, but it was a great place to take our morning walk before the stores opened. July 22, 2014
Rated 4.0 out of 5.0 family michigan trip Found the family suite more than enough space to relax in and not get in each others' way. Staff attentive to our needs, well versed in directions, and helpfulness. Is easy to get to and easy to get to other landmarks in that area of Michigan. Does serve a hot breakfast each morning and warm cookies at night. Tea and coffee available 24 hours which was very nice. Noise is not a factor. And if you are a shopper and need that retail fix, the outlet mall is their backyard, easy walk to and from. Would book another family trip there again in the future. July 14, 2014
Rated 5.0 out of 5.0 by Awesome Hotel Friendly staff. Clean hotel. Nice rooms. Excellent breatkfast. Good location. All of them makes this hotel the right place to stay. Highly recommended. July 8, 2014
Rated 5.0 out of 5.0 june 20 and june 21 2014 Your staff was wonderful on all shifts. Our group had many rooms and I was in a couple different rooms and they all looked very clean and nice. The only thing I would ask is that with the big suites on the main floor with the whirlpools maybe add robes and bigger towels and more than one for the whirlpool. The suite we had had stains on the carpet which maybe could have been cleaned but our overall visit was great and we had a wonderful time with all our family and friends that stayed there. Again your staff was GREAT please forward that to them because working with the public can be a real pain sometimes and they are never told enought of the wonderful job that they do just how bad they do. This is from a former retail manager so I understand how hard it can be with working with the public. WONDERFUL EMPLOYEES AT THIS LOCATION VERY NICE AND ALWAYS SMILING :) THANK YOU June 27, 2014
Rated 5.0 out of 5.0 by Excellent staff, clean and quiet property If you are traveling to this area, book with confidence. The staff is friendly all the way from the front desk to the housekeeping staff. The young lady charged with the daily complimentary breakfast did an excellent job insuring food items were not over cooked, hot and plentiful. I stay frequently at this class of IHG property and the breakfast items are often poorly managed. June 27, 2014
Rated 3.0 out of 5.0 by Overall Experience We had to move out of our first room (most expensive in the hotel) due to the smoke alarm constantly beeping. The desk was unable to fix it and said they could not get anyone out to fix it for two days -- The TV in the living room of the new room was tiny compared to the first room -- Neither treadmill in the gym worked and were not fixed after several complaints -- The pool was a hazy white and you could not see the bottom -- Housekeeping didn't refresh the coffee supplies twice while we were there -- We were promised a call from the manager which didn't happen until we asked again at the desk then it took two more days. June 25, 2014
Rated 5.0 out of 5.0 by Great stay The Staff went out of their way, the room was clean and spacious. The reason I gave a lower score for "able to relax" was the kids running up and down the halls on the third floor (I was on the second) May 14, 2014
Rated 5.0 out of 5.0 by Great location, Excellent staff Have stayed here several times and have never been disappointed. Consistent cleanliness and friendly staff. April 5, 2014
Rated 5.0 out of 5.0 by Such a wonderful staff! We have stayed at this hotel many times and everything has alwYs been great. Comfortable and couldn't ask for a nicer staff! This time We had a small problem with the first room w/some ladybugs and they moved us and upgraded the room for the week at old room price. Couldn't have been nicer about everything and the manager made a special point of telling us they had treated the room the following morning and apologized again. Asked if we were happy w/the new room and if they could do anything else. The room staff paid special attention to the way we pulled our blankets up at night and made our bed w/the blankets laid that way. Very observant! We are always happy with our stay. Give it a try! March 8, 2014
Rated 5.0 out of 5.0 by Great weekend I am a very picky person and this hotel was awesome! Very clean, nice and helpful staff and great location. Will be staying here again! February 26, 2014
Rated 5.0 out of 5.0 by Always above the others! Helpful staff, Friendly, Clean rooms, not pushy on Time schedule. Did find it a little difficult parking with all the snow shrinking parking area, but understandable! Over all a good experience! Thank You! February 16, 2014
Rated 1.0 out of 5.0 by worst hotel experience EVER!! Too many numerous bad experiences to list but a snapshot of SOME.. gobs of hair clumps in jacuzzi tub drain and jets, freezing pool, lousy customer service, no answer at front desk, cold breakfast after waiting a half hour while listening to other guests complain thatthey just got done argueing with staff who was shutting down breakfast an hour early with no warning on a saturday, forgot to note in account that we had late check out, tripped over housekeeping cart that was parked in front of our door, all this and more. Phone call and email in to management and SURPRISE, no response. February 12, 2014
Rated 3.0 out of 5.0 by Room cleanliness and safty Walking into the room was plesent, until noticing trash inside the cans still and under the far bed.. Also looking at the smoke detector and realizing no battery in it and wide open. My youngest had a bad dream about it around 2a.m thinking about a fire. Otherwise it was a experience that was needed to just get away for only one night though. February 12, 2014
Rated 5.0 out of 5.0 by Very nice room This was our 2nd stay at the Howell MI Holiday Inn. This time it was even better than our first. The room was very clean, there were extra pillows and blankets. Breakfast was very good. We go for the outlet mall, but we've had a really good time Downtown Howell. We'll be back. February 12, 2014
Rated 5.0 out of 5.0 by Pleased overall. Room comfortable. Staff very friendly, efficient and helpful. Would like to see a couple of creamer choices and more fresh fruit otherwise breakfast has lots of options. Always walk away full and satisfied. Definitely would recommend. February 12, 2014
Rated 5.0 out of 5.0 by Staff Went Out of Their Way! We had spent a very restful night prior to attending a funeral of a dear friend. With near zero temperatures, our vehicle would not start when we prepared to leave the hotel for the funeral. As I entered the hotel trying to decide what to do, the general manager of the hotel rushed out of her office and set the wheels into motion that resulted in our car being jumped and we were on our way before our travel assistance company could have arrived. Also, thank you for having Gluten-Free items on your breakfast bar. Not every hotel chain does. January 6, 2014
Rated 3.0 out of 5.0 by Need to improve bed quality. Service and staff are great. Need to improve bed quality. I'm on the road a lot and these are the most uncomfortable beds I have ever slept on. December 28, 2013
Rated 4.0 out of 5.0 by Limited pool time The hotel was clean and nice. We arrived late in the evening and I had planned to swim early in the morning, so I was very disappointed to learn the pool didn't open until 10 am, especially since check out is 11 am. I have stayed at other Holiday Inn Express where the pool opens at 6 am. I will choose to go back to those when in the Lansing area again. December 28, 2013
Rated 3.0 out of 5.0 by Average stay This hotel has a great location. No IHG Recognition. The room is not very sound proof could hear cars and laundry machine. I asked to Change my room to a Suite the Clerk said there were none. I checked a few minutes later on my laptop and there was. Not sure why you would want to make a little more money, curious. Pool was warm. December 28, 2013
Rated 5.0 out of 5.0 by Amazing comfort for the price! The location's convenience and comfort are ideal for traveling across Michigan. The staff were pleasant, the service expedient and friendly. Cleanliness is my first priority and they are indeed that! December 10, 2013
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