Rated 4.1 out of 5 by 109
Rated 1.0 out of 5.0 by HeadCoach Not a good week
Simply not a very good stay. Seems management is weak and lack of communication between departments created poor service. Not getting a room attended to for 3 days is bad. Will not return
August 1, 2013
Rated 5.0 out of 5.0 by Darlene0722 Had all we needed
We were in town for a wedding and this location had everything we needed. The staff was friendly and the amenities were great. Breakfast was well stocked and the kids loved it.
July 29, 2013
Rated 4.0 out of 5.0 by WGB66 Air conditioner filter problem
My stay was successful and I enjoyed the facilities. My problem was the air conditioner filter was coated with dust and it made breathing difficult. I have no allergies but the amount of dust was causing me to cough and sneeze and made breathing challenging. Thanks for the manager for coming to my room and addressing the matter quickly.
All filters should be cleaned as a prractice routinely since they are washable. Your customers would be happier with this simple act.
July 23, 2013
Rated 2.0 out of 5.0 by Canuck13 Grandaughters swim spoiled by out of control football game at pool!
We always stay at Holiday Inn Express. We were treating our grandaughters to a nice hotel and swim on their way home from vacatioining with us. 10 minutes into our swim eight -14 year old boys came to the pool with a football and drove everyone else away!! I called the desk to complain, but it did little good. The boys parents then came down to the pool and watched the football game.
I would not recomend this location if you expect to relax around the pool.
July 23, 2013
Rated 5.0 out of 5.0 by MA59 Staff was wonderful
The staff was absolutely wonderful - they met every need and went out of their way to make us feel welcome.
Breakfast contained a variety of foods and they didn't rush to close, which was great after a late wedding night.
We stayed in a Queen suite and it was big enough to handle all 6 of us. Got a little tight getting ready for a wedding, but it worked.
Could use a few more electric outlets for charging phones.
Can walk to IHOP and Target and close to downtown Brighton (lots of shops and restaurants).
July 12, 2013
Rated 4.0 out of 5.0 by Nate26 Quality stay
This hotel was standard, but in a good way. Everything about the room was quality, and I found my room to be nearly spotless. The amenities were quite comfortable, and the breakfast is a tier above your usual continental breakfast. The staff were friendly, and noise was never an issue. For the record, I was in the wing off of the main lobby, and not near the pool. The fitness room was a cut above similarly priced properties. Overall, a nice place to stay. Should I be back in the area, I'd definitely stay again.
July 11, 2013
Rated 2.0 out of 5.0 by Jarek Not a good property
This was not a pleasant stay to sat the least.
The room was not only always cold, but also felt wet/damp.
Each night I came back, it smelled like wet socks.
Breakfast was not what I am used at other Holiday Inn locations: some things were cold, some pastry looked old.
Work out facilities: equipment looked old, was worn, very small room with inadequate ventilation. I was only one working out and it got very stuffy in a matter of minutes.
Good points were service-people were great! Very helpful and acommodating. Pool and hot tub very nice.
And beds very comfortable.
I will not stay at this location. I will look for another nearby.
July 3, 2013
Rated 4.0 out of 5.0 by RaineyFamily Nice Hotel
We used this hotel for a block for our wedding guests. They were very helpful with getting these done and getting guest booked. The only downfall is that they did not have a shuttle.
July 2, 2013
Rated 2.0 out of 5.0 by JHS1 wet carpeting
I have stayed at this location before and had no issues. This time they decided to clean the carpeting in the hotel and had to walk on wet carpet the entire time. sound petty but when you work 15 hrs it would be nice to have the comfort I usually get. They should let the customer know of any inconveniences before booking. I could have booked at another location if i had the choice.
June 25, 2013
Rated 5.0 out of 5.0 by sandnsun Holiday Inn Express, Brighton, MI
Booked a Suite with 2Q, 1 sofabed. Our room was on the lower level, poolside. We were a little worried about the room being so close to the pool, but it was very quiet and you couldn't smell the pool chlorine in the room which was a big concern of mine due to allergies. Breakfast was typical hotel breakfast fare. We were there for a wedding and taking the shuttle bus from the hotel to the hall was very convenient. Staff was very pleasant. Would stay here again.
June 22, 2013
Rated 5.0 out of 5.0 by Dondo comfortable bed and great service
Very pleased with location to major freeway. Room was very
comfortable, especially the beds. Breakfast was very suitable.
Location to nearby restaurants very convenient.
May 24, 2013
Rated 5.0 out of 5.0 by TribecaPJoe Great stay
One of the most friendly and service oriented properties I have ever stayed at. Excellent help, service and customer focused. Great job-I highly recommend to All!
May 22, 2013
Rated 5.0 out of 5.0 by BaremansDairy A great experience!
This is a really nice hotel. Friendly staff, nicely furnished, good breakfast and conveniently located. I highly recommend Holiday Inn Express of Brighton!
May 14, 2013
Rated 5.0 out of 5.0 by bjod drive the extra miles
Traveling in Michigan for business I would find myself driving a couple of extra miles to stay at this HIE. The staff is always outgoing and freindly. Never do I have to ask for an upgrade, if there is one available I get it with a smile. Work will have me spending less time in michigan and I will miss the service i got at this HIE. I've stayed at over 12 HIE in Michigan and this is my favorite.
May 12, 2013
Rated 3.0 out of 5.0 by jasper94 Recent stay
The hotel is decent and clean, breakfast was served too late on a Saturday and we were not able to grab anything on our way out. The evening before the power went out and we had a very important engagement to attend. This made getting ready impossible. Since we were out of town we had no options, I realize this was out of the hotels hands,but it made for a very uncomfortable stay.
May 9, 2013
Rated 5.0 out of 5.0 by 85JJDee Most comfortable bed anywhere!
Face it, the purpose of a motel is to sleep. With a bad back, I need a firm bed and that is hard to find. We have stayed at numerous motels, chains and independent, and rarely find a bed as comfortable as we had here! We have a memory foam mattress at home, and found this one( a traditional inner spring) gave us wonderful support similar to ours at home.Now, that's not to say it was Hard, just supportive. Also, the pillows have cases marked "soft" and "firm" - and yes, I checked, the actual pillows within are different. Marvelous! Slept as good as I do at home. The heating unit was quiet and the room was dark - good quality curtains. Although right off the freeway, there was no road noise at all. The bathroom lighting is the new energy saver kind, so when I first turned on the lights I was fearful that it would be too dark. However, it just takes some time for them to get to full power how that saves energy I don't get it, but the lighting was sufficient to put on my makeup. The shower head was a large 'rain' type(?). It was either very soft or very 'hard' not much in between, but I was satisfied with it. OK, let's move on! The breakfast was very good, although I would have liked a fresh fruit bowl. Fresh bananas and oranges were available . Only Regular and Decaf coffee. Cold cereals, a Pancake machine(!) and hot cheese omelettes. Kept well stocked; when I told the server the coffee carafe was empty she immediately refilled it. And let me finish with the fact that the room and facility were extremely clean! Would definitely stay here again!
May 3, 2013
Rated 5.0 out of 5.0 by familywithkids Great hotel, kind staff, wonderful pool area
A very nice hotel. Great open air indoor pool with hot tub. Breakfast was always well stocked..never ran out of anything. Manager was very friendly and accomodating...was always asking if we needed anything. Very clean! Nice queen beds. Carpets could use an updating and room smelled a little musty..probably from older carpet. But would definitely stay here again! Good location...stores and restaurants right there.
May 2, 2013
Rated 5.0 out of 5.0 by Locals Great place, great location
My husband and I wanted a getaway from the kids. Our room was very clean and the bed was very comfortable. The staff were very helpful and funny. The breakfast offered a large variety of food choices. And, the location was perfect for a short walk to restaurants and movies. You could even hit the Home Depot for you DUI, if you wanted to check something off your list. I would highly recommend this hotel.
April 26, 2013
Rated 5.0 out of 5.0 by 47Chris It's all about the staff
Felt very welcome for my 4day visit. Forgot a personal belonging in room upon checkout; it was located and mailed to me in Canada. Great Staff. Very comfortable stay.
April 23, 2013
Rated 5.0 out of 5.0 by Kathy33 Comfortable bed & great servie.
We stayed for 6 days, and our maid was exceptionally helpful, friendly, and courteous. She always double-checked to see if we needed anything else, and provided excellent service.
April 15, 2013
Rated 4.0 out of 5.0 by BaltimorePete Always a little more pricey, but usually worth it
I travel several times a year. Like most, I am always trying to find the best place at the lowest rate. Holiday Inn Express tends to be 10-20% more costly than the lower end of the spectrum, but I've learned that there is added value in being able to depend on clean, well-equipped accommodations, a nice breakfast and a flexible check-in for Priority Club members. Among comparably-priced hotels, Holiday Inn Express will be my first choice, and it is often my first choice even when I have to spend a little more.
April 13, 2013
Rated 5.0 out of 5.0 by REDWHITEANDBLUE Always one of my favorite places to stay.
I have stayed at this hotel over 200 times over the last 3 years and have seen continuing updates. New flat screens in the rooms (2 in the suites) a good breakfast and friendly, helpful staff that genuinely cares. They always provide a great place to stay!
April 4, 2013
Rated 5.0 out of 5.0 by BaremansDairy A great place to stay!!
I stay at this hotel almost 100 times a year and the accomodations are always great. A clean, well stocked room, friendly staff and great breakfast every time. Its located conveniently next to I96 and Brighton has every resteraunt and shopping option imaginable.
April 4, 2013
Rated 5.0 out of 5.0 by Aschne Aschne
excellent hotel out standing service wonderful staff
April 4, 2013
Rated 5.0 out of 5.0 by romi Mrs
The Hotel was great all very friendly food very good
April 2, 2013
Rated 5.0 out of 5.0 by keepsmiling1228 Stayed here with a "Wedding Block" of rooms
My nephew reserved a block of rooms family to stay overnight. The property offered a shuttel (large 15 passenger van) to take people to and from the Hall (Walden Woods) which was nice. The property is set back off the main road amongst a number of stores and restaurants which is convenient if anyone wanted to "shop" or eat out without traveling too far. This is only a 2 story hotel. Our "block of rooms" was split between the 1st and 2nd floors which was the only thing I didn't like, but it was okay. The pool area looked HUGE with an overhead walkway to rooms. We didn't stay in that wing of hotel or have time to use the pool so I cannot comment on it. The only thing that I think could've been a little better was the breakfast. They had typical "continental breakfast food" but according to my daughter the Cinnamon Rolls were "sort of hard" and the "eggs were Gross" #we ate at 9:00 a.m.#....She's 15 to take that for what it's worth. I had coffee, yogurt and a muffin, and mine all tasted fine. In our room the bathtub had a small stain in the porcelian by the drain but other than that, everything was clean and comfortable. Stairway by outside door seems "dirty" . But the lobby and eating area and internal stairway and hallways were all fine. The check-in was slow due to them only having 1 person at the desk we had a lot of "wedding people" coming to check in at the same time and I would've thought that they would of had more people on staff to handle it.
March 15, 2013
Rated 1.0 out of 5.0 by hockeyTC Worst HEI stay ever
We had 6 adults sitting in the lobby in front of the front desk at midnight having casual conversation with each other when the night auditor came in and told us to leave the area and go to our rooms. We were told that it was unacceptable to sit there - that the lobby was closed. The night audit persons name was Josh - and he is the reason that we will never stay there again. After we were kicked out of the lobby areas, we were standing in the hallway in front of OUR ROOMS talking quietly and he again told us we were to "get in your rooms". It did get heated for a minute when one of our parents asked Josh to take a walk to the "front desk" to take his credit card off the room. He then called the police while we were standing in the hallway. There was no drunk behavior going on, nor any loudness or obnoxious behavior. Six adults wanting to chat in the lobby because other members were sleeping in our rooms.
The young ladies working the shift before him at midnight were wonderful and pleasant - and they are the ones that told us we could sit in the lobby and hang out - rather than in the hallway. These young ladies were NOT rude. Josh was rude not only to us, but also rude to another group that was up the stairs sitting in a non-room area. I have never been treated so badly by a staff member at a Holiday Inn Express. This one just lost another 20 rooms because we needed rooms in Brighton again in the upcoming weeks, and I let our other group know what the experience was like.
Cleaniness - I don't believe the hallway on floor one had been vaccumed in quite some time - it was filthy and had ripped paper allover the hall. One of our rooms was infested with ants and she had to be moved.
Regulars - based on our observations, there were many "regulars" that were coming/going into the hotel that were not typical guests of a Holiday Inn.
Very disappointed in this site and would NOT recommend groups staying there, families with young kids, or people that wanted cleanliness.
February 18, 2013
Rated 5.0 out of 5.0 by MrsBeasley Wonderful service
The staff was friendly and kind. Our room was exceptional!
We definitely recommend.
February 13, 2013
Rated 1.0 out of 5.0 by billiecat Like Sleeping on a Chain Link Fence
My family and I were traveling to Orlando from upstate, flying out of DTW. Because of the weather, we decided to start early and stay overnight at this hotel. We have three children, so I specifically booked a more expensive suite so we would have an extra pull out bed. We arrived after ten, checked in, and I opened the couch to sleep on.
I am aware that pull out sofas are not the most comfortable, but this was exceptionally bad. It was like trying to sleep on chain link fencing - there seemed to be no padding over the wire springs at all. I finally closed it up and used it just as a couch, which was still cramped and uncomfortable, but bearable. When I complained the next morning, the desk clerk first admonished me for not calling the night before (I did not because the rest of my family was asleep and I did not want to disturb them). But since she immediately said there probably wasn't anything they could do to make the couch more comfortable, I'm not sure why my poor night was my fault for not calling sooner.
No offer was made to compensate us for our discomfort; I feel that I paid for a suite, got a standard (or sub-standard), and got no satisfaction. They failed to provide us with the usual little Priority Club recognition, too.
I stay at Holiday Inn Express because I usually get more than I expect for my money. This is the first time I have gotten less. I do not recommend this hotel.
February 4, 2013
Rated 4.0 out of 5.0 by Tondo Great for the family
We enjoyed the pool and spa with our grand kids - great place to relax while the little ones play. Our main complaint is the noise on the first floor later in the evening. Guests forget others are trying to sleep.
January 28, 2013