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Rated 4.2 out of 5 by 159 reviewers.
Rated 4.0 out of 5.0 by Short Break We had a single night stay in a family room - 2 adults 1 child. Good size room, very clean, great breakfast. Only criticism was the comfort and size of the bed. Would recommend overall though. October 23, 2014
Rated 4.0 out of 5.0 by nice hotel in a nice area near Liverpool great hotel when you don't mind staying outside of Liverpool. October 23, 2014
Rated 5.0 out of 5.0 by first visit to Hoylake Visiting Hoylake for funeral of a very good friend. A sad time but very pleased to find no problems with hotel at this distressing time. Would be very happy to come back again in the near future. It would be nice to find that there was a better choice of breakfast menu. October 22, 2014
Rated 5.0 out of 5.0 by a nice break clean, good bedroom and very clean bathroom good choice at breakfast. helpful staff and good price - what more do you want October 22, 2014
Rated 2.0 out of 5.0 by FOCUS ON THE GUEST NON-EXISTENT Having made my reservation online, I subsequently made telephone contact with the hotel, in order to confirm that my Rewards Club membership would enable me to have a later-than-'standard' checkout time. On checking in, the receptionist commented that there was no record of any request having been made by me, but that it should be ''OK''. I visited the front desk on two separate occasions. Each time, I found the reception counter unstaffed, although it was clear that staff who should have been available there to interact with guests, had instead chosen to engage, through a doorway, in conversation with one or more colleagues who were located in the office to the rear. Reception staff had their back to the counter, and seemed oblivious to arriving/waiting guests. On the day of my departure, despite the existence of an extended checkout time, my electronic key was disabled at midday, requiring me to visit the front desk, once more, in order to have the key re-enabled. No apology was offered in connection with my obvious inconvenience. Insult to my injury was added by the knocking on my door, after my key had been re-enabled, of a member of the housekeeping team. The individual concerned stated that she needed to know whether or not I was proposing to checkout. On being told by me, that late checkout applied to my stay, she commented, without offering any form of apology, that it was 'normal' for front desk staff to not keep her informed of guest departure times. Leadership, management, communication and coordination are all in extremely short supply at this IHG establishment, October 22, 2014
Rated 2.0 out of 5.0 by Terrible breakfast selection I only stayed here because I was on business and availability elsewhere was limited. I wouldn't stay again. The breakfast selection was the worst I have ever seen, and I hated eating in what was basically a draughty entrance lobby of the hotel. October 20, 2014
Rated 5.0 out of 5.0 by lovely shower This was the first time I had stayed at this Express and I was very pleasantly surprised at the very high standard. I had not asked for a disabled friendly room but this was not required as the shower was large and very low entry. I am not a great breakfast fan so like the self service buffet type Overall impression very clean very helpful staff and would certainly reccommend it to anyone visiting Hoylake or Liverpool as access and parking are great. October 13, 2014
Rated 3.0 out of 5.0 by poor shower drainage The shower was great apart from the water not draining away which meant the water over spilled out of the shower we reported this on our way our to dinner but it was still the same the next morning We again reported this when leaving and the lad on the desk did nothing to write down the problem October 1, 2014
Rated 4.0 out of 5.0 by Holiday Inn Hoylake Wirral Nice hotel, very clean and the staff very friendly and helpful. Rooms were clean and comfortable. The restaurant attached to the hotel, Marco Pierre White is extremely nice, very good service and lovely food. The only negative about our stay was both mornings we had to wait for hot food, cutlery and cups to be replenished. We were told that an order was in for more cups but we ended up using the cups from our room to save waiting round. The staff were very cheerful and helpful given that they were obviously run ragged!! September 11, 2014
Rated 4.0 out of 5.0 by Comfortable bedroom Check in got me off to a bad start/first impression as we were kept waiting at the front desk for approx. 15 minutes before anyone turned up - at approx. 8pm! Room was lovely and everything I could have hoped for. General cleanliness of hotel and room was excellent. I would definitely return there if I am in the area. September 8, 2014
Rated 2.0 out of 5.0 by Great room, terrible sleep and breakfast Room: modern, clean, spacious, good wifi, modern fittings, comfy bed and pillows. Breakfast: very poor quality. Some decent pastries but that was it. It was self-service in a hot and cramped area. Coffee was from a machine! It was served in the lobby for some reason so not at all relaxing or enjoyable. Tables were dirty and there were lots of people milling round checking out. Sleep quality: there was a wedding so people were going to their rooms all night drunk, shouting, arguing till 3am. September 5, 2014
Rated 2.0 out of 5.0 by Not happy Service was poor and the quality, not holiday inn! September 3, 2014
Rated 5.0 out of 5.0 by Excellent Service We stay at this Hotel at least twice a year and the staff are always most welcoming and helpful with any requests. It is home from home! September 1, 2014
Rated 5.0 out of 5.0 by Great hotel for golf and some of the best staff I come across Chose this hotel for its closeness to many golf courses and what a good decision that was , the hotel is in a lovely area with Marco Pierre white restaurant attached , Mat the new starter was absolutely brilliant and so friendly and helpful from the minute we walked into the restaurant , Jamie on reception is also very helpful and friendly and Jo is also brilliant , friendly and helpful , they are a credit to the Hotel and the whole Holiday in Express chain . The rooms are very spacious and clean but the bed was rather soft , the breakfast is good and you get a decent choice August 27, 2014
Rated 4.0 out of 5.0 by Two night stay Very clean hotel that looks as though the rooms had recently been updated. Breakfast facilities were limited especially when busy and the area around the breakfast room could have been kept cleaner i.e. food spilt on floor and no glasses, cups, plates. August 25, 2014
Rated 2.0 out of 5.0 by Beware weddings! Excellent quality Holiday Inn environment, as I've come to expect, although the breakfast facilities were cheapo whilst the price was similar to proper H.I. hotels. Beware the function room and visiting DJs! - ensure that your room is located well away from the front of the hotel and you'll probably get a great nights sleep. August 20, 2014
Rated 3.0 out of 5.0 by All good except the mattress! Stayed in room 122...a lovely room except for the terrible mattress. Soft and bouncy may suit some I know, but this one was ridged and lumpy too and obviously needed replacing. Apart from that would definitely stay again...good location, clean, basic but OK breakfast, free internet connection and parking. August 14, 2014
Rated 5.0 out of 5.0 by Second stay This is a little gem on the Wirral. It has given us the opportunity to walk the area coastal and the Wirral way. The staff are very friendly and the room was clean and really comfortable. We would just say that the door closures should be quieter as we were woken up by a wedding party returning to their rooms because of this. That night was a Saturday so not surprised there was a wedding . Would definitely come again and happy with the complimentary breakfast which is all you need to start the day. August 11, 2014
Rated 5.0 out of 5.0 by Good Value Hotel We enjoyed our stay and we were generally very comfortable. Only slight grumble would be presence of some sort of extractor unit outside the room (225) which was initially annoying at night but became less so as we got used to it and then didn't notice it. Breakfast is basic but adequate and more than suffcient for us and of decent quality. We have stayed before and would be happy to stay again August 11, 2014
Rated 5.0 out of 5.0 by Clean Rooms, Lovely breakfast Spacious clean rooms, clean bathrooms, Good service, good surrounding area. Lovely breakfast, Kids loved the hotel, Recommended. August 7, 2014
Rated 3.0 out of 5.0 by Nice hotel shame about the breakfast Hotel well placed close to centre of Hoylake and Golf Courses. It is well maintained, clean and rooms modern with walk in shower. However breakfast and service are the second worst I have experienced in any IHG hotel. Quality of food and drinks very poor - stale croissants, tinned fruit, hot and cold drinks machines both not working correctly during the whole of our stay (4 days) dispensing water with a tint of orange and black coffee irrespective of drink selected. The hot items looked rather dubious so we steered clear of those. Staff did not appear to be bothered about the problems. There are a number of poor reviews for the breakfast and trying to save pence on the breakfast is detracting from the rest of the hotel's performance. Front desk staff unable to correctly programme room keys for more than one day so each day another call to the front desk to come up to the room with a new key. They also did nothing about the slow draining shower that spilled over into the bathroom each time it was used for more than a few minutes. July 31, 2014
Rated 5.0 out of 5.0 by one night stay Perfect location for us for one night, went to a wedding in West Kirby and then to see the Liverpool golf club. The hotel exceeded expectations. we stayed in room 119 , large very clean and comfortable, great friendly staff. Ideal for a short stay July 31, 2014
Rated 1.0 out of 5.0 by Hot room and mediocre servcie Arrived to a pleasing looking hotel. Surprised to find a wedding being conducted in a HIExpress! Room was so hot we could not relax in it so had to go out or sit in reception (which had AC). Noise from extractor unit outside room window went all night and prevented me from sleeping at all. Reception reluctantly agreed to give us another room for the second night which was much cooler due to larger windows and was away from the extractor unit noise so sleep was better. Some bathroom fittings were broken (in both rooms) and no spare toilet rolls were provided! July 31, 2014
Rated 3.0 out of 5.0 by Holiday Inn Express Hoylake Room Good - Breakfast is terrible. Only stay if you do not have Breakfast. July 30, 2014
Rated 5.0 out of 5.0 by Lovely staff and comfortable room A Pleasant weekend was spent in this Holiday Inn - lovely friendly staff nice clean room and lovely weather! July 9, 2014
Rated 5.0 out of 5.0 by masterchef with hannah and jo another enjoyable stay at our favourite hotel! Mighty impressed with the food produced by the new chef at marcos(or should that be hannah and jos-themainstays of the restaurant) July 3, 2014
Rated 4.0 out of 5.0 by Bedroom facilities I have commented on this several times before and the rooms are really very good and these comments are meant to be constructive, but it would be so much more convenient if there were some drawers in the bedrooms. Just a small pod of say 3 drawers under the desk to keep small items in, rather than having to put things back in the suitcase, would be ideal. Living out of a suitcase for several nights is not easy and the room always seem to be littered with odd items of worn clothing! The disabled room we used is on the 2nd floor which, because there is a lift is OK ,but a room on the ground floor would save going through two heavy fire doors and the lift and so be much more convenient for wheelchair access. July 1, 2014
Rated 5.0 out of 5.0 by Excellent Hoylake We have just spent three delightful nights at Hoylake Holiday Inn Express. The staff were most helpful and courteous throughout our stay. The rooms were excellently furnished and the shower room very modern in design and cleaned to within an inch of its life each day. The breakfast was the same every day and never truly hot but nevertheless very adequate. If there is anything to complain about it would be that for anyone with wheat and milk intolerances it made breakfast quite challenging but not impossible. We used the local train to access Liverpool and thoroughly enjoyed our time there. It was a bonus to find a very reasonably priced hotel/pub over the road for an evening meal. We look forward to our next visit. June 30, 2014
Rated 3.0 out of 5.0 by Great check in and sleep For a first impression and overall nights sleep this hotel was perfect, exceeding my expectation based on the price paid. Sadly, just avoid breakfast and eat somewhere else, deep fried sausages and hostile staff - never mind taking your own tray back (I think not) are just not up to the standard of service offered elsewhere in the hotel June 30, 2014
Rated 5.0 out of 5.0 by overall satisfaction My responses to your survey indicate that we enjoyed our stay at this hotel.Our room,staff service, were all excellent. June 27, 2014
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