Rated 4.5 out of 5 by 195
Rated 5.0 out of 5.0 by JeanJoan clean and good service
I thought this Holiday Inn Express, ten years old, was new it is so clean and well maintained. Continental breakfast was varied and well supplied. A good value, highly recommended.
June 12, 2014
Rated 1.0 out of 5.0 by pip7651444 Overcharged
Check your credit card statement... After staying at this hotel.
June 12, 2014
Rated 4.0 out of 5.0 by JaeCie Great staff, great location, great experience
I recommend this hotel to anyone traveling between Connecticut and Massachusetts or upstate New York on the Mass Pike. Conveniently located, great service, excellent amenities. Pillows could be firmer - they were a bit too soft for my liking.
June 12, 2014
Rated 5.0 out of 5.0 by Gman66 HUA!!!
To all my military brothers and sisters....this is the place to stay. You will be pleased. Outstanding!!!
June 10, 2014
Rated 5.0 out of 5.0 by hawkeye 57 one of the best
I've been staying at Holiday Inns since 1992 and this hotel rates in my top 5....I hope my business travels brings me back to this region again and will definitely book a room at your hotel...Great staff..
June 8, 2014
Rated 2.0 out of 5.0 by rock lobster Nice hotel but beware overbooking fiasco!
The hotel is nice, clean, and front desk was courteous. No concerns there. HOWEVER, they majorly messed up my group booking and overbooked the hotel! We were forced to leave after staying one night and scramble to find another hotel in town. This was ridiculous. Our family and friends were then separated for the weekend!! I can't emphasize enough how stressful it was to return from our graduation ceremony to find a notice under our door stating we had overstayed our welcome and had to vacate immediately. It was a serious scramble calling around to other hotels in the area to find a place. As the person organizing the group, I was completely embarrassed and I don't think my reputation as a group organizer amongst the group will ever be the same. So disappointed.
June 8, 2014
Rated 5.0 out of 5.0 by Joe Bunny service quality
from the front desk, maids to the breakfast server, the service was tremendous
June 4, 2014
Rated 4.0 out of 5.0 by Bullitbill Very clean hotel with great location with easy acess to interstate
This hotel was very nice with good location to shops, restaurants, and attractions. Helpful staff with a nice breakfast variety. The 24 hour coffee and tea service was also a nice feature.
June 2, 2014
Rated 4.0 out of 5.0 by 66Darrell Good stay, but nothing special.
This hotel had the location we needed between a Saturday evening in Boston and a Sunday graduation in Western Mass. Staff was great. Room was good, but lacked power outlets where we needed them. Breakfast was OK at best.
May 28, 2014
Rated 5.0 out of 5.0 by JBalchunas Another great stay...
Enjoyed stay. Always feels like home away from home.
May 27, 2014
Rated 5.0 out of 5.0 by Pedro_2000 USA Stay
I actually stayed at 3 Holiday Inns during May; Auburn, Dumfries, VA and Niagara, NY, the Auburn location was head and shoulders better than the others.
May 26, 2014
Rated 4.0 out of 5.0 by ssock great room. some areas to improve
We had a great corner suite. Very spacious and very clean. Beds were comfortable and even though we were facing the highway, it was quite quiet.
The shampoo and conditioner bottles were stiff plastic, not easy to use. The hotel should also provide bottled water.
May 25, 2014
Rated 5.0 out of 5.0 by speedy 32 everything was excellent
A very pleasant stay because service was great and food was excellenr.
May 24, 2014
Rated 5.0 out of 5.0 by spectacles14 Comfortable with Great Service
The room was extremely comfortable from various aspects: The beds, the lighting, the bathroom cleanliness, and overall temperature. The staff were extremely attentive and kind, and the maid service always left us with more than enough extra towels and pillows. The food was good and breakfast was served early allowing us to enjoy the food before 6 most mornings.
May 22, 2014
Rated 5.0 out of 5.0 by RossG123 Excellent Hotel Stay
I have stayed at a number of Holiday Inn Express Hotels and I am a Platinum Member which gives me a good basis to compare hotels. I found this particular hotel to be excellent. Everything from the staff to the condition of the room and premises was 5 out of 5. The staff was very helpful and courteous. Very easy check-in and check-out. My room was quiet, with good lighting and sufficiently dark for a good night's sleep. It was also very clean, with a comfortable and newer bed and pillows. The continental breakfast offered a greater variety of food compared to most other hotels where I have stayed. Lastly, I found the hotel to be conveniently close to the highway for easy access.
May 16, 2014
Rated 5.0 out of 5.0 by Pimsey Relaxing experience
Excellent accomadations. Very good location. Will stay there again if we go to Boston
May 15, 2014
Rated 4.0 out of 5.0 by p-anne100 Good location, quiet and comfortable over all.
The hotel is a clean, centrally located; easy to find. The only thing I found annoying was the brightly back lit thermostat in the room. I had to place a dark cloth over it in order to sleep at night.
May 13, 2014
Rated 5.0 out of 5.0 by SnoPro Consistant Standard
For a "near Boston" accomodation this is a great choice and value. As a frequent guest I have noted little slippage in quality over nearly a decade. Until last week. My preferences on file, the room assigned nevertheless avoided them all. I have a tobacco alergy, yet upon opening the door to the designated non smoking room, the odor of stale cigarette smoke was overwhelming. Also, the room was on the highway (loud) side of the hotel and on a lower floor, despite my stated preferences, always complied with in the past. The desk clerk advised that the most convenient parking slot turned out to be the entire length of the hotel away from the room. To the credit of the hotel, when the smoking issue was brought to the clerk, my room was promptly changed to one that actually complied with my preferences. That said, I question the vigilance of this hotel with regard to enforcement of the non smoking policy. A minor point overall, yet it seems petty to have eliminated the small guest check in rewards that had been customary in the past. These missteps aside, I will likely continue to patronize the Auburn HIExpress until a more competitive choice is developed.
May 12, 2014
Rated 5.0 out of 5.0 by mlflee Pleasant stay as usual
Nice quiet location convenient to shopping and restaurant. I usually stay here to visit my kids in college. Near the highway and 10 minutes to Worcester. Several shopping malls 5 minutes away, Outback about a mile away.
May 11, 2014
Rated 5.0 out of 5.0 by Dim Bulb Celan and comfortable
Overall nice experience, clean room, comfortable bed with nice pillows. I actually had a great nights sleep here. Dining choices in the area are weak, no reflection on the hotel though.
May 7, 2014
Rated 4.0 out of 5.0 by willow3333 Great service, clean, but mushy mattress
I have back issues and have come to rely on Holiday Inn Express for their great mattresses. This HIE disappointed. The mattress wasn't horrible, but was mushy, making it uncomfortable for me. Otherwise, this HIE lived up to the high standards I've come to expect from the franchise, although people might want to ask for a room on the side away from the very near highway.
May 6, 2014
Rated 3.0 out of 5.0 by Weekender57 Average accomodations
The hotel overall was average, and a bit overpriced for the value received. The furnishings were a bit dated, but very clean. The bed was ok. I was disappointed with the room's heating/air conditioning - even though digitally controlled, the in-room unit was a basic wall unit that didn't generate decently cool air. The breakfast area looked very nice, but the food selections were modest.
May 2, 2014
Rated 5.0 out of 5.0 by HMCMF perfect after flying into Boston
This hotel is just the right distance out of Boston to be reachable after flying in from the UK. I would highly recommend this hotel as it is welcoming, clean and tidy and the staff very helpful.
April 29, 2014
Rated 5.0 out of 5.0 by meme-jo Very hospitable staff
Comfortable and clean. Staff was exceptionally kind and made us feel very relaxed.
April 23, 2014
Rated 4.0 out of 5.0 by crb126 Comfortable and Convenient
Our stay was fine - room was clean and staff was friendly. Location is a very convenient drive to all the universities in Worcester, MA. My only complaint is staff was not aware of my Ambassador status and did not provide Ambassador extras or give me a 4 pm checkout. I am guessing it was a new staff member at the desk, because it was clearly indicated on my reservation. Note, she was very kind and friendly to my young son who was traveling with me. That could have been the distraction.
April 22, 2014
Rated 5.0 out of 5.0 by dmaraujo get away
Hotel was very clean. Staff was very friendly. Only compaint would be the quality of the "hot breakfast". If the eggs were out, there was no meat...when the sausage arrived, they were out of eggs. The dining area was very busy and they only had one staff member manning the are.
April 16, 2014
Rated 5.0 out of 5.0 by Steve915 Extremely friendly staff!
Over the last 3 years, I've averaged about 30 weeks a year in hotels. Some good, some not so good, but I believe this one is in the top 3 for the friendliest staff. I truly believe that when they smile, it's not just because they're just doing it because it's their job but because they really enjoy their job. I'll be back for sure.
April 14, 2014
Rated 4.0 out of 5.0 by ChinaShrek11 Friendly staff
I stayed here with a colleague for two nights. We were attending a conference in Sturbridge, MA. This appears to be a new Holiday Inn Express. The room was very clean. The wifi worked great. The staff at check-in and during breakfast was cheerful and energetic. Breakfast was above average for a HIX. There was fresh fruit and a pancake maker. Tables were kept clean and items were quickly replenished. This hotel is very convenient to Interstates 290 and 90. However, the highway noise at night was too much for me and I had trouble sleeping. The windows let in a lot of car noise and you have to run the AC if you want to drown it out. I would definitely stay here again but I would ask for a quiet room.
April 13, 2014
Rated 5.0 out of 5.0 by SUNSH4 COMFORTABLE BED
MY HUSBAND AND I CAME TO AREA DUE TO A
SERIOUS HEALTH PROBLEM WITH A REALATIVE IN HOSPICE. WHEN WE TOLD THE YOUNG MAN WHO
CHECKED US IN HE WAS EXTREMELY COMPASSIONATE AND SAID IF THERE WAS ANYTHING AT ALL THE STAFF COULD DO TO HELP
MAKE OUR STAY EASIER OR BE OF ANY HELP PLEASE LET HIM KNOW. HE MEANT IT. A TRULY CARING PERSON.
WE FOUND THE HOTEL QUIET DISPITE THE FACT THAT IT WAS QUITE FULL AND THE BEDS WERE
VERY COMFORTABLE AS WELL AS VERY NICE PILLOWS. EVERYTHING WAS CLEAN.
BREAKFAST WAS VERY GOOD.
April 12, 2014
Rated 5.0 out of 5.0 by SEP455 My favorite place to stay
When traveling for business I always try to stay at HIE's because of their consistent high quality hotels and Auburn gets my 5-star rating. The hotel is extremely well kept, very clean rooms that are quiet and comphy, with excellent breakfast choices. Also, being a rewards member, I received a free room upgrade!
April 11, 2014