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Rated 3.6 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Very Comfortable and Clean I enjoyed my experience at this hotel, as my flight was cancelled and was very tired by the time I had checked in. The front desk associate was very helpful in checking me in, and letting me know what was open late at night, as I had not eaten dinner and in was past 11 pm on a Sunday. He made sure that I was able to get in touch with a restaurant that delivered late, and actually was kind enough to place my order for me. The room was cozy and clean, and the bed was comfortable. I would definitely recommend anyone who needs to stay by the airport to this hotel, as I would the next time I need to. February 27, 2014
Rated 5.0 out of 5.0 by Amazing Place !! I had been to Humble. Hence I was looking for a reasonably priced and good place to stay. My friends suggested to me about Houston Intercontinental East . The service at Hotel was exceptionally good. Even at the reception, checking-in/checking-out was done quickly which was a big relief to all of us. we didn't feel that we were wasting our time anywhere. While we go out , the house keeping team would clean our room and make it look very clean so when you come back, we are totally happy about the way the room is. February 27, 2014
Rated 5.0 out of 5.0 by Exceptional service from all the hotel staff Hotel staff were very helpful and friendly. Room was clean and comfortable. Airport shuttle was excellent and the driver Arron was extremely helpful. One of the best stays at a Holiday Inn ever. Will definitely stay at this hotel again.. February 25, 2014
Rated 2.0 out of 5.0 by Property Needs Updating This was not a pleasant experience. It started with not getting the room I had reserved. After initially denying that "their computer" did not show what I had in my hand as a hard copy confirmation, the staff then relented and said that the room was not available. I assume the staff thought I would not notice that they assigned me a different room from what I had reserved. And there was no mention of the unavailability of the room until I raised the issue. Very poor performance of the front desk staff. The room itself needed updating...walls were scratched, paint chipped, exhaust fan in the bathroom did not work. The desk/table in the room needed to be replaced...it had a broken leg and was pushed against a corner to hold it up. The one up side is its proximity to the airport. If you need a place to stay for one night before a flight, this is OK. But for longer stays, you should look elsewhere. February 10, 2014
Rated 5.0 out of 5.0 by Great place My time at Houston Intercontinental East was short but very comfortable. The only problem I had was turning on the shower, I called downstairs and it was quickly resolved. The entire staff was very helpful and polite! January 29, 2014
Rated 4.0 out of 5.0 by Great location Very close to the airport with a shuttle, that's what I needed. The room was good, not great. Holes in the fabric of the sheets, and general wear and tear of the place shows that this is an older property. Staff was very friendly and excellent, and breakfast was good. Love the pancake maker. January 27, 2014
Rated 1.0 out of 5.0 by Even a Rewards Member Should Stay Elsewhere Due to travel delays and the need for an early morning, I was only at the hotel for 8 hours. They did not offer extra points instead of water (as I was told they would), the bedroom TV did not work (And no, at 12:45 a.m. When I'm ready for bed do I want anyone coming to my room. It should not have been broken in the first place.), and the "hotel" shuttle is contracted out to another company. They do not run on time and the HIE staff did not offer taxi reimbursement. I love HIE and even stayed at another one the next night. This particular hotel gives the brand a bad reputation. (These problems were reported at the time, I informed the staff I would either complete a survey or write a letter, and nothing was done to assist me.) January 23, 2014
Rated 1.0 out of 5.0 by Front desk check in a joke . not listened too and no prioriity reconnision Was going to stay for 3 weeks Front desk tried to charge total stay all at once even after I told her could not do that because I have transaction limit of $1000 dollars then tried to charge $ 2000 still did not work of coarse then finally she understood could only charge under 1000,so put a hold on card for $850 I week . 6 days later front desk tries to hold another 2500 dollars ,1st without completing the transaction from week before . II just had got gas with card in another city just before they tried this because of this the credit card locked up due to possible fraud. I went to front desk and they proceeded to make a spectral when I tried to correct this . I checked out next day and moved into another Holiday inn just up the road .I stay in a average of 230 hotels stays a year for last 9 years .I will never stay here again. room review ,room was dirty, layout was horrible room was cramped and manager was no help at all. January 16, 2014
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