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Rated 3.9 out of 5 by 161 reviewers.
Rated 4.0 out of 5.0 by Great Experience (Staff, Room, Breakfast, Shuttle) Front desk staff was always very nice and pleasant, which really goes a long way. I would recommend to the manager that they be rewarded for their great attitude, as it reflects well on the entire hotel. The room was quite comfortable. Nothing fancy, but just about what you would expect for the price. There was no smoke or pet odor at all. The breakfast was good. Hot turkey sausage, ready-made omelettes, biscuits, and turkey gravy were the main items, along with pancakes, cereal, milk, juice, fruit, toast, muffins, etc. I was impressed with the structured scheduling of the complimentary shuttle. First, they asked if we needed the shuttle, then they scheduled our departure time, asked us to arrive in the lobby 15 minutes early, and even called our room in the morning to ensure we were headed down. The shuttle was there 15 minutes early as well. It made 2 other stops at hotels within a block of our hotel, which took only 5 minutes or so. The shuttle service even checked which terminal we would need to arrive, based on our flight number. Although the shuttle service was a hired company (contracted out), they did a great job. Also, it seemed as if the hotel may have had its own shuttle (van) as well. October 16, 2014
Rated 1.0 out of 5.0 by Old property great location, old property. - needs updating. staff was okay, but hotel needs complete renovation October 14, 2014
Rated 5.0 out of 5.0 by Nice stay while on business I stayed for a week and the room and staff were good no problems with either. I will be staying here in the future. The breakfast room opened at 6:30 which was a little later than I excpected, so I could not use as I had to be on the job by 7am. Overall it was a little better than I was expecting. Thanks October 14, 2014
Rated 5.0 out of 5.0 by Good last minute choice Very good. Nice service desk and staff. Small issue with lack of good control of AC. Would return. October 10, 2014
Rated 1.0 out of 5.0 by very old without maintenance and dark room room very dark and very old. the room is very expensive and without maintenance October 7, 2014
Rated 2.0 out of 5.0 by Hotel needs refreshing The appearance inside has become run down and also does not smell fresh in the hallways. I have stayed here many times and the staff is very nice but the hotel needs to be upgraded in order for me to stay here in the future. October 1, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and Great Service The bed was quite comfortable. Usually it is hard to sleep in a bed that is not your own, but this bed I went right to sleep and slept very well. It was hard to choose what to eat for breakfast because you had quite a variety of food. I thought those cinnamon rolls were extra special. When I was younger, my mother loved to bake and her cinnamon rolls were extra special and this brought back good memories of my mother September 29, 2014
Rated 5.0 out of 5.0 by overall great experience Enjoyed my stay - perfect. Hotel personnel very friendly. Rooms very nice. Great location for business travelers. xxxxxxxxxxxxxxxxx September 28, 2014
Rated 4.0 out of 5.0 by Good Hotel Good Hotel. Staff is friendly. The place is clean. It has good blackout curtains. September 27, 2014
Rated 5.0 out of 5.0 by Return stay at Holiday Inn Express at Will Clayton We stayed at this location because a convention in Houston prevented us getting a room in town. We always stay at this location when flying out of Bush Intercontinental . Our stay was pleasant as usual. September 27, 2014
Rated 4.0 out of 5.0 by Nice Property Last minute booking late at night. Would stay again September 27, 2014
Rated 5.0 out of 5.0 Comfortable Stay Good size and comfortable room, shuttle service was excellent, staff was very helpful. Had a problem with the room phone as soon as I notified the front desk it was taken care right way. September 22, 2014
Rated 5.0 out of 5.0 by Awesome experience with the best staff in hospitality industry It was such a wonderful experience from this hotel. They have such a friendly and cheerful staff, who are always eager to make the guests comfortable and feel special. Their shuttle service is prompt. Their excellence, cleanliness and professionalism can be felt in the comfortable rooms, well-laid out lobby area, inviting breakfast area and the outside areas. Great hotel with great service. September 22, 2014
Rated 5.0 out of 5.0 by Work Stay Was a great property and comfortable. stay was friendly and helpful. September 22, 2014
Rated 2.0 out of 5.0 by First time visit I arrived at the hotel about mid evening and was greeted by a very anxious front desk clerk. He asked for my information and then hurriedly processed me. He rattled off so many different things so quickly that I could not begin to tell you what they all were. The property itself is located on a one way street. There is a back entrance that leads to a traffic light but this is shared with a couple other hotel properties and a fast food restaurant. The parking lot is very small and lends itself to close quarter parking. The property is very close to the airport if that is what you are looking for. You can tell that the building has been there awhile. It was somewhat updated but you every now and then you would catch that "old building" odor. However, it was kept clean and the breakfast area was very nice. I had no issues with wifi and I like the fact that I was not that far away from the mall and other eating locales. September 20, 2014
Rated 4.0 out of 5.0 by comfortable sleeping hotel is nice. drsk staff is professional but not very welcoming September 18, 2014
Rated 4.0 out of 5.0 by Excellent Staff and Management While staying at this location last week I have to commend the staff and the owner of this location. The hotel is a nice location to stay at with average considerations as compared to the other properties however the staff, management and the personal service by the Owner of this location make it a heads above the crowd choice as needed for future visits. All staff and management were great to deal with, helpfull and more considerate that typically experienced. The aspect of a personal visit with the location owner has exlampified the customer experience and makes everyone feel as they are the most importnat person to the location. September 15, 2014
Rated 4.0 out of 5.0 by Generally good The poor quality of the breakfast disposables spoils the experience. My plate broke as I was carrying it back to the table, the knife broke when I tried to cut something and the fork bent when i tired to pick something up with it. Not a good start to the day. Otherwise OK. September 13, 2014
Rated 5.0 out of 5.0 by Holiday inn Stay I love this Hotel / Location , the staff is very nice and helpful and caring . Very neat and clean place. September 8, 2014
Rated 2.0 out of 5.0 Lack of facilities Location was great for airport (provided you are prepared to use a taxi) but the hotel had very little in the way of facilities. I arrived and discovered you could not get a meal unless you ordered out. There was not a bar in the hotel and the staff were not very helpful and the mini-fridge was not stocked at all. The pool was outside and tiny and was not really useful at all. Breakfast hours were not really great for visitors with early morning flights and the shuttle service was not available as I had not booked it the night before (nobody informed me of this on check-in). I would not recomend this hotel for visitors to the city, business users or even people wishing to stay before an early morning flight. One of my more disappointing stays in a hotel of this brand. September 2, 2014
Rated 3.0 out of 5.0 by Good place to stay close to IAH Overall room was comfortable Towels in the bath room were worn and need to be replaced. The bathroom needs a fresh coat of paint and updated. September 1, 2014
Rated 5.0 out of 5.0 Great overall experience very clean, comfortable bed, hot breakfast, professional service by staff. and very courteous. August 29, 2014
Rated 5.0 out of 5.0 Confortable and silence room I´d like to suggest this hotel to who will stay on the Houston International Airport area, because they have an excellent service and rooms. August 28, 2014
Rated 5.0 out of 5.0 by comfortable and clean room the rooms were very comfortable,clean and large size. also staff was extremely courteous. The location was very convienent and shuttle service was very efficient. August 27, 2014
Rated 5.0 out of 5.0 by Repeat Customer-Satisfied as Uusal As a repeat customer of this hotel, we were greatly satisfied, as usual. Room layout is perfect for us and the staff are all terrific. August 27, 2014
Rated 5.0 out of 5.0 by excellent stay It was a great stay. All the staff were professional, friendly and attentive. Will be back for sure. August 26, 2014
Rated 4.0 out of 5.0 by recent stay Enjoyed everything, except for the exercise room - needs work and equipment August 25, 2014
Rated 4.0 out of 5.0 by spacious room fexterior structure is clean. staff at the lobby is attentive. however they don't have that genuine smile on their face.. spacious room. quiet, clean. good enough for short stay.. August 21, 2014
Rated 5.0 out of 5.0 by Nice property and very comfortable beds The hotel has a beautiful lobby with great lighting and comfortable furniture. My room was extremely clean and the furniture was comfortable. I love having the option of pillows which almost all other hotels don't. It may seem like a small comfort but when it comes to sleeping a pillow can make or break your sleep. My only issue was there was no bottled water in the room. Considering I was staying in a suite I was a little disappointed. I highly recommend this property. August 20, 2014
Rated 5.0 out of 5.0 by Comfortable room/suite and great service We stayed for three nights and really enjoyed our stay. The staff was especially attentive and helpful. The mattress was comfortable and there was a kitchenette so we could heat up snacks and keep things cold in the fridge. Very convenient location, as well. August 20, 2014
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