Rated 3.0 out of 5.0 by REVoigt Not Bad, but Probably Won't Stay Here Again...
Overall this is what I consider to be a typical Holiday Inn Express in terms of quality of rooms and amenities. They are fairly consistent across the country and if you like them you will like this one. I will share a few specifics that made my experience less than satisfactory.
1 - I was on the 3rd floor and the wireless internet connected at 11Mbps with low quality. I would expect better and it made doing work slower than it should be. It was late at night when I arrived, so I did not complain about it as I was tired anyway.
2 - The breakfast area is set up with 2 long tables and no 4 person or 2 person tables. When I arrived for breakfast around 8am, both tables had groups of people that were obviously there for some sort of meeting, and I had to sit at the end of one of the tables where I felt like I was being intrusive. I do not think breakfast at the Holiday Inn Express should be set up as family style dining...
3 - I am very confident I left a charger for my bluetooth headset device in my room as I put the headset on for a conference call prior to leaving the room and was on that call for the next hour until I reached my destination. When I went to put the device back in its case, it was not where I normally keep it. I called the hotel and the person that answered did not do or offer to do anything extra to help me. She basically said I would just have to wait to see if Housekeeping found it and turned it in. I searched all my bags and the rental car I had, and the charger was not found. I am confident it was left in the hotel room; but I did not ever get a call from the hotel. I did call back again and spoke to a different person who was at least sympathetic and made me believe she would go look; but I did not get a call.
April 10, 2013
Rated 5.0 out of 5.0 by Don01 Always a pleasant stay!
We stay here for several nights a couple of times a year....always a great stay, helpful staff and a pleasant environment to be in.
April 9, 2013
Rated 2.0 out of 5.0 by Jimwisconsin Front desk and bedding
Front desk staff at check in was a rude trying to be funny. I did not appreciate. Just wanted the key.
Bedding appear to have been slept in previously. Worst experience I have had at a HI in years.
April 7, 2013
Rated 3.0 out of 5.0 by NukeWorker Good but........
My overall stay at your hotel was good but I have one major complaint. I worked night shift for the power plant in the area. The last time I stayed at this hotel, they had a cleaning crew come in later in the evening (after 6pm) to service the rooms of the people working night shift. This time they said they had an early crew that would clean the room from 8-9am. This doesn't work to well when you get off of work a 6am and would have to stay up for 2-3 hrs for them to clean the room. I don't know why this changed from the previous year. I never had my room cleaned once in almost 3 weeks. When I would ask for more towels the guys that was working the front desk always looked annoyed and kept telling me that I should just have the maids bring towels when they cleaned my room. I couldn't get him to understand that the hotel didn't have anybody serevicing rooms that worked for me. It was annoying enough that I more than likely will not stay at this hotel again.
April 5, 2013
Rated 4.0 out of 5.0 by Hello42 Great Staff
Everyone on the staff was great! I would stay here again.
March 27, 2013
Rated 5.0 out of 5.0 by Canadians2013 Front Desk Employee - Brian
We wanted to let this hotel know that Brian (I am 98%sure this is his name), was the most pleasant person we have ever met at a hotel. As we travbelled thru USA there was one chain the beach of Mrytle Beach I told them they should send their employees to see Brian to learn some hospitality. Thanks Brian for setting up my laptop for me!!!!!
Hope to met again!!!!!!!!!!
March 25, 2013
Rated 5.0 out of 5.0 by Sylvia47 Great room.
This was the nicest room we've had at a Holiday Inn Express yet. If I was on a business trip I could easily spend a week here. And it was less expensive than some. The people at the desk were very pleasant.. The only problem was that they didn't answer the phone, not when we called from the road or from our room. But, other than that, great experience all around.
March 23, 2013
Rated 4.0 out of 5.0 by hello11 stayting at this hotel
clean, quiet room. very comfortable bed. hotel staff friendly and helpful
March 22, 2013
Rated 5.0 out of 5.0 by FayeBill Comfortable bed and a lot of room
We had a wonderful stay at this location. The staff guided us to some nice resturants in the area. We couldn't of asked for a nicer room. Will stay here on my next trip in this area.
March 21, 2013
Rated 5.0 out of 5.0 by HRay44 Quiet
The property was great, breakfast worked well, and room was nice and clean. The greatest thing though was the low noise level. We, being in our mid 60's, loved it.
March 19, 2013
Rated 5.0 out of 5.0 by Tina28 Great Service
I would recommend this hotel for anyone wanting to relax. The rooms are large and the beds are very comfortable. There is a variety of choices to suit everyone for breakfast and the hot foods are hot. The customer service representatives are friendly and knowledgeable about the area and what's going on.
March 15, 2013
Rated 1.0 out of 5.0 by Mike1946 What a mess!
By far this was the dirtiest Holiday Inn Express I have ever stayed at. Over 100 nights a year is my norm. Garbage in the hallway on Sunday night and it was there when I checked out on Wed morning! I brought it to the attention of the desk and he blew me off "we will look into that". The lobby bathroom were unusable due to no paper, toilets stuffed and plugged. This is a HIE I will avoid at any cost!
March 10, 2013
Rated 5.0 out of 5.0 by serendipity Recent stay in NC
we recently visited the north Carolina area and stayed at the huntersville Holiday Inn. It was very clean, the room was nice and the bed was very comfortable. Check in was super efficient and the breakfast buffet in the morning was great. Overall great experience,
March 7, 2013
Rated 5.0 out of 5.0 by Yourgos Relaxing atmosphere and attractive room design
We enjoyed the room layout. It felt like a studio apartment. The furniture and carpeting were attractive and clean.
March 6, 2013
Rated 5.0 out of 5.0 by PlatinumPartner Extended Stay Here Was Good
Stayed here for 2-1/2 weeks in February while working at the Duke Energy - McGuire nuclear plant. The suite on the 5th floor was clean, spacious and quiet. The manager's reception food on Tuesday & Wednesday was tasty and very convenient on nights when I stayed in got ready for another long day at work. Un fortunately, I was never able to enjoy the full breakfast fare since our work day started too early, (and we were working 7 days a week). But, they did have enough breakfast stuff laid out so I could start the day with coffee, juice, cereal, a hot cinnamon roll, etc. My only wish was for in-house laundry facilities, but using the nearby laundromat worked out fine.
February 28, 2013
Rated 5.0 out of 5.0 by rjrj Great People
I checked in 2-18 at the end of a long day of driving and was hungry and tired. The person on the front desk was very friendly, made checking easy, recommended a good place to eat and was very attentive.. She made me feel like home although it was the first time I had stayed at your hotel. I can nassure you that I will return.
February 24, 2013
Rated 5.0 out of 5.0 by Jeff777 Treated like royalty
Can't go into the details but these folks know how to go the extra mile.
February 19, 2013
Rated 5.0 out of 5.0 by Buckeye17 Nice room & Soft & Clean Towels
Was Visiting Davidson College & found this hotel in between CLT and the college (beautiful), right off I-77.
This hotel had a Manager's Happy Hour on Tues. Food was so-so, but it saved me from having to go out to dinner.
The fitness room was good, but it didn't have any towels left. I saw the outdoor pool but didn't try it.
My room was spacious and it had a fridge and a microwave. The flat screen TV could rotate so you could watch it while sitting at the table of if you were on the bed.
The bathroom was nice, except for the shower head. I don't know if they have water restrictions in the Charlotte area, but the shower pressure was weak.
At least they had very nice, soft towels, and they smelled clean...not bleached out.. Ditto with the bed sheets and pillow covers.
I was surprised at their breakfast offering in the morning. The scrambled eggs were actually fairly decent and I never have seen a machine that makes pancakes after pushing a button and delivers them on a conveyor belt.
Check out was easy.
I would definitely recommend the hotel for the price and proximity to the interstate.
February 18, 2013
Rated 5.0 out of 5.0 by ECU9498 nice hotel
I stay here when in the LKN area. Very comfortable and clean. Large, well laid out rooms.
Very courteous staff.
February 17, 2013
Rated 5.0 out of 5.0 by TravelsWithDog Convenient location
Stayed here twice in one week (had to leave for one overnight elsewhere in the middle of the stay). Very typical Holiday Inn Express experience, which is overall a positive. Wish the pool had been indoors, since it was very cold while we were there. We stayed both times in a King suite with a couch and little kitchenette area, and didn't like how the bed was positioned to look right at the toilet in the bathroom - sort of an awkward and uncomfortable layout. Otherwise, though, it was a comfortable stay, and we were treated very well by the friendly staff.
February 4, 2013
Rated 5.0 out of 5.0 by RdWarrior2Go Great Business Hotel
I am a regular guest at this hotel because of the great staff. They are friendly, accommodating and always go out of their way to make sure I have everything I need. The hotel is spotless and the breakfast is always well-prepared. I book early so I always have a room....this one fills up fast during the business week!
January 31, 2013
Rated 5.0 out of 5.0 by Len28 Consistently great value each time!
We stay at this hotel often and always receive great service, a clean room, and a good breakfast. We think it is a great value!
January 27, 2013
Rated 5.0 out of 5.0 by OPCBill Great Place to Stop
I hadn't planned to stay at this HI, but I was glad that I did. The staff was friendly, helpful, and courteous. The place was immaculate. Lots of good places to eat around, too. It's a little awkward finding the place when you get off of I-77, but there is ample parking and it is a quiet area. Highly recommended.
January 23, 2013
Rated 5.0 out of 5.0 by RaleighWorker LOVED THE ROOM
I really liked the kitchenette/desk/sitting area of the room being distinct from the sleeping area. The room was clean, and I appreciated the "back-up" blankets being available (although I didn't need them). The gentleman at the front desk immediately provided a box of kleenex when I mentioned that the one in my room was empty. Love the cinnamon rolls, too! Thanks for a great stay.
January 22, 2013
Rated 5.0 out of 5.0 by Peggy13 Great Choice
We have stayed at this location for several years while driving back and forth to FL. It has easy access to the highway and lots of food choices in the immediate area. It is also located next to a retail area if anything is needed. The best reason for staying at this location is that is very well maintained, has a great staff and provides comfortable and quiet rooms.
January 5, 2013
Rated 5.0 out of 5.0 by Mar19 Very comfortable
The room was spacious and comfortable. Staff was helpful. The only negative would be the breakfast offerings, not good.
January 2, 2013
Rated 2.0 out of 5.0 by mavrick Rude front destk on 12/11
stay here a lot. front dest short handed. Teara was very rude to me when checking in. made me wait for at least 10 min. then argued with me about how long i had waited,. I checked out a day early and went to Hampton
talked to the manger chriss.
hopefully she will learn to treat customers with more respect
December 17, 2012
Rated 5.0 out of 5.0 by dreadpirates Huntersville Holiday Inn
The breakfast was great and the rooms updated nicely. An excellent example of a Holiday Inn Express
November 12, 2012
Rated 5.0 out of 5.0 by Tina34 A hidden gem.
A great place to relax and get away from it all. The service was very good and the staff was very friendly, helpful and knowledgeable about the area and what was going on. Excellent breakfast.
November 11, 2012
Rated 5.0 out of 5.0 by bart9 very happy
My wife and I were very pleased with everything, very satisfied
November 8, 2012