Rated 4.5 out of 5 by 145
Rated 5.0 out of 5.0 by neocharles Clean Hotel, Comfortable bed, Great Service!
This hotel exceeded my expectations. Holiday Inn Express is certainly a hotel I would stay at again. The only issue I had was the refrigerator was not working in the first room, so they easily moved me to a new room and I was set. The bathroom floor had some rust stains from a leaky connection on the top toilet bowl - but no visible leaking, so didn't bother me any! Pillows were great, temperature was easily controllable in the room, and the internet was quite reliable.
July 21, 2014
Rated 5.0 out of 5.0 by safetybobtn No Dogs
I chose this hotel because the HIX at exit 36 has so many people with dogs, big and little, staying there. This is a service animal only hotel.
July 20, 2014
Rated 5.0 out of 5.0 by heart10 Great stay
we brought a baseball team to the location, staff was nice, rooms layed out great and was very clean
July 16, 2014
Rated 4.0 out of 5.0 by Snogeese Very Accommodating Staff
The hotel was attractive. After I got into my room, they decided to change my room. I am a light sleeper and because there was a large party coming the next day, they decided to change my room. Two staff members helped me move and escorted me to my new room. Great hospitality! The only complaint I had was that the room was not adequately dusted and that dust mites were abundant. So I asked that my sheets be changed and they did so accordingly. I should have pointed out that the headboard and night tables were very dusty but I didn't realize this until after they changed my sheets. The only criticism I had about the food was that the eggs were microwaved. However the sausage and bacon and other breakfast options were great! I will stay here again!
July 16, 2014
Rated 5.0 out of 5.0 by Briannlisa Best stop from Ohio to South
This is our second stay at this HHI and been very pleased both times. This is 8 hrs from Cleveland area and 4 hrs further to Charleston or Hilton Head. Rooms are all suites. Very clean and comfy! Breakfast is always a plus with great coffee!
July 15, 2014
Rated 3.0 out of 5.0 by Jean056 Clean Rooms and Comfy Bed
The bed was extremely comfortable. As a traveler on the road and just needing a place to spend the night I thought the price could be lower.
July 8, 2014
Rated 3.0 out of 5.0 by precious4 Shower did not work!
I had to be moved to a second room next door as my shower did not work, the shower lever was not there! I unpacked and then was going to take a shower at about 12:30 as I was to be at my sister's at 2 p.m. for a cookout for my mother's 86th BD. As I discovered the shower did not work I called to the front desk and they sent someone up from housekeeping to "show me how to operate the shower", which was stupidity at the highest. It was a maintenance problem, but housekeeping is to report any nonworking defective items to maintenance and obviously this had not been done. Anyway, I was an hour late getting to my mom's BD party and the housekeeping personnel was extremely rude. I let it be known this had upset the timing of my day greatly as I had to repack and move next door! I also was not told of the 3-day change of sheets, etc., and had to call down for more towels the second day. Minor problems, but overall a good stay.
July 2, 2014
Rated 5.0 out of 5.0 by AnotherSatisfied Visitor Comfortable spacious rooms
The room was comfortable, clean and spacious. My only less than favorable comment would be the breakfast dining area was small. However, the dining area was clean with a good selection and quality of hot and cold breakfast items. The front desk staff was friendly and accomodating. Overall, this Holiday Inn was much better than average. I would choose this Holiday Inn again.
July 2, 2014
Rated 5.0 out of 5.0 by Jim2001 Very clean
My wife and I were very impressed the overall facility
July 1, 2014
Rated 5.0 out of 5.0 by smurfett59 quite place to relax and unwind.
we were very pleased with the service we got . new to the ares, we were looking for a clean, quiet place to stop off in our journey to Pennsylvania.great job to all the staff,
June 30, 2014
Rated 1.0 out of 5.0 by notahappyhotelcamper Not a good place to stay!
This hotel was the worst Holiday Inn Express we have ever stayed in. The breakfast selection was horrible and the attendant was unfriendly and left the area quite gross. We booked a double room were given a king with a pull out sofa! For the price we paid it is ridiculous to have your kids sleep on an uncomfortable pull out sofa! Not to mention wasps were constantly getting into our room by the air vent. Very bad experience!!!!
June 18, 2014
Rated 5.0 out of 5.0 by Wildcat30 Great staff
Thought the staff here was so nice and accommodating. I interacted with 4 front desk personnel and each one was nicer than the next. Overall I thought the room was really nice and spacious. And the breakfast was surprisingly good, and again the people making and serving the breakfast were fun and nice. Would definitely stay here again. Only thing is that I could hear some sort of mechanical whirling, perhaps from the elevator when I woke up, but it wasn't that noticeable.
June 12, 2014
Rated 4.0 out of 5.0 by mom of bride Clean room and comfortable size
Nice hotel for a short stay. Didn't like the pool hours. Pool closed at 9pm which is early compared with other hotels.
June 12, 2014
Rated 5.0 out of 5.0 by bend442 Great Staff
The hotel was very comfortable. The staff friendly and helpful. We would stay again if we were in the area.
June 11, 2014
Rated 5.0 out of 5.0 Great customer service
Clean and comfortable. Close to a variety of restaurants. Bryan at the front desk was personable and enthusiastic. This is the best hotel in the area.
June 10, 2014
Rated 4.0 out of 5.0 by TravelingManNC365 Where are the eating utensils?
The upgraded suite was great and had plenty of leg room to stretch out. However, if you're going to offer a suite with a large refrigerator and microwave, why not stock the room with plates, bowls, eating utensils, salt/pepper packets and napkins? If I'm staying for more than one night I usually go out and get fruit/snacks for my stay. I want to eat those in the room, but can't unless I go downstairs (usually after the eating area is closed) and ask the front desk to supply me with items that shoud be in the cabinets already in the room. Overall, a nice hotel and staff. Breakfasts are getting a little boring with little variety with just eggs/bisquits, gravy, sausage and bacon. But, I guess that is an IHG thing.
June 9, 2014
Rated 5.0 out of 5.0 by Laurie P nice hotel choice in huntersville
well kept property ..friendly staff, room very comfortable.with good quality bedding. shopping and eating very close and a lot to chose from.
June 8, 2014
Rated 5.0 out of 5.0 by Sanbob Home away from home
We were made to feel at home and comfortable. The staff was helpful, friendly and accommodating. The suite was spacious, clean and lacked nothing that we needed.
June 5, 2014
Rated 5.0 out of 5.0 by dpohunter Excellent choice in area
Everything was up to the usual high HIX standards. Staff was extra friendly and accomodating. Room was in excellent shape, very clean and comfortable. Very attractive property in a quite setting just off the main highways, with easy access to several restaurants. Would stay here again.
June 3, 2014
Rated 5.0 out of 5.0 by Swoff36 food included
Was welcome surprise to find Tues and Wed the managers reception with pizza and pasta served in the lobby/breakfast room as well as beer and wine chits.
May 26, 2014
Rated 5.0 out of 5.0 by dani13 Great Service, Breakfast, and Comfort
The service here was absolutely wonderful, They had a variety of breakfast options and everything was wonderful! The room was very nice and the beds were very comfortable!
April 29, 2014
Rated 5.0 out of 5.0 by medf1967 Comfortable
I was very comfortable & slept well... however, there was a constant noise (sounding like running water) from the bathroom (was not coming from my bathroom) - all night.. I had to keep the bathroom door closed all night to muffle the sound.
Also, it was a little confusing getting to the hotel off I-77... If there were better signs it would have been simpler (thankfully my GPS got me there).
I also requested 2 full sized beds - but they only had a king sized bed... luckily the couch had a pull out bed in it & my son slept there.
Price wise... the cost was higher than the Richmond, GA location (where I stayed a week prior)..
All in all it was a very good experience & I would stay there again.
April 25, 2014
Rated 5.0 out of 5.0 by PDA47 could not be better
We notified the hotel of a late arrival, the person on the phone could not be nicer, they left the message and the desk person was very nice, greeted me by name, reconized my membership, and gave me all the infomation I needed. The next morning we had a great breakfast and left. I would use this hotel again as friends just moved there and we hope to see them often.
April 23, 2014
Rated 4.0 out of 5.0 by Casey99 Beware the hidden fees
This hotel is very nice. The rooms were clean and very comfortable. If it is not a new hotel it certainly feels like a new hotel. I love the breakfast choices at Holiday Inn Expresses and this hotel offered a great breakfast with lots of choices. The customer service was average. They certainly did their jobs but did not go out of their way to be polite.
One concern I had was that an extra person charge of $20 was added to the room for a fourth person (my three year old daughter). This was not clearly noted in the pricing when I accepted through my I-phone booking (very convenient, thank you HIexpress) and complained to the front desk. I will admit it was in the e-mailed bill when I looked closely but at that point I had already accepted the room. I have not had this extra charge at other Holiday Inn Expresses in the past so I was surprised that this hotel added the charge but also felt that since this is not customary for most HIexpress hotels it should have been clearly marked in the pricing before I agreed. The front desk did remove the charge when I showed them the phone App and how it does not clearly explain the extra charge until after you've paid.
I am a big fan of Holiday Inn Express hotels and always choose to stay at one when they are available. One of the reasons I like the hotel chain is the consistency of quality. This hotel wsa very good but stands out because most HIexpress hotels are excellent and don't play these kinds of pricing games.
April 22, 2014
Rated 1.0 out of 5.0 by Bilmar19 Terrible road noise
Nice clean hotel - little pricey for a small town interstate stop but it is right next to the Interstate ( 50 ft away) and my room vibrated every time a truck drove by . Way too noisey
April 21, 2014
Rated 5.0 out of 5.0 by Chris T Way Over Due! Excellent HIE Property
I have stayed at Huntersville HIE many times over several years and have never had a bad experience.... check-in is always quick and professional with customer service their first thought.
Large rooms, some with full size refrigerators, great location, a very nice Manager's Reception 2-3 times a week!!!
They take time to make you feel welcome, at home and like family.
They work with my company to accommodate our transient workforce and it is so appreciated. Most of us are Platinum status and rate this HIE right up at the top!!
April 17, 2014
Rated 4.0 out of 5.0 by MJ41 staff
All staff were very kind & helpful. They made us feel welcome.
April 6, 2014
Rated 5.0 out of 5.0 by ShelbyClimber Oh my GOODNESS!!! A real WINNER!
I can't express how wonderful this property was to my family. We arrived at 10:15 PM, tired, weary, and ready to unwind and relax. The front desk staff was primed, ready, and pumped to make sure we had nothing on our minds but relaxation. Tina was simply, amazing. The room was clean, comfortable, and roomy and inviting. We then headed off for a quick bite to eat in the direct area, frankly there isn't this kind of choice and selection in many areas. It was great, quick, and put us back in the room in no time. After a great night of rest, the shower was wonderful and the breakfast was a nice perk. I need to recommend this location, have no qualms or concerns, it was great!
April 2, 2014
Rated 5.0 out of 5.0 by Ted2014 Great Service
Rose and the entire staff made our stay very enjoyable and accommodating. Top remarks for all!
March 23, 2014
Rated 5.0 out of 5.0 by JJW427 Repeat customer
Everything was excellent--I will stay there again---4 things I would change 1.toliet 2. add grab bars 3. newer clock radio 4. larger TV
March 13, 2014