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Rated 4.5 out of 5 by 172 reviewers.
Rated 2.0 out of 5.0 by Nice room, but awful customer service - Great room, clean bathroom, comfy bed. I would stay here for those amenities alone. That being said, I think that the employees and management need to be trained a bit more on service recovery and managing client expectations. September 26, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean Comfortable and clean room, larger than expected for a one night stay while in town to attend a wedding. September 25, 2014
Rated 4.0 out of 5.0 by Clean, pleasant, and friendly staff The building is older and may not have originally been a holiday inn. With all the brand new HI Expresses being built, this one is not as nice as those. However, they gave it a make over that is real nice and attractive. I was very comfortable and would stay at this hotel again. September 23, 2014
Rated 4.0 out of 5.0 by Front desk Gentleman at the front desk was very friendly and made the checking in process quick and enjoyable. He was able to help me, a lady who needed a room and the next person to check in all with a great attitude. September 21, 2014
Rated 5.0 out of 5.0 by Great place Have stayed at many IHG properties on leisure travel. This one met all pur expectations. Friendly staff and very clean rooms. September 18, 2014
Rated 5.0 out of 5.0 by Great place Everything was as it should be. The managers reception was great. Staff friendly and room clean and accommodating. September 17, 2014
Rated 5.0 out of 5.0 by Great Stay in Huntersville -Loved the Kitchen accomodations in my room. I took full advantage of the microwave and fridge. -My bed was extremely comfortable and relaxing. -Fitness Centre would benefit by offering weights in the room along with the machinery. -Enjoyed breakfast at the hotel. They offered a great selection along. September 15, 2014
Rated 5.0 out of 5.0 by Great Room The room itself was wonderful however I decided to be the one sleeping on the sofa bed. The mattresses are pretty horrible. You can feel the coils from the mattresses. If expenses were not an issue, I would change out the sofas all the way around. Not very comfortable to sit on - maybe the width and leather?? Other than that, everything went wonderfully. September 11, 2014
Rated 5.0 out of 5.0 by Good Value Great place to stay when passing through. Nothing bad to say about this establishment. Will use again for similar trips because I know to expect a no-hassle and affordable stay. September 10, 2014
Rated 5.0 out of 5.0 by Great experience I enjoyed my stay. The room was very comfortable and beautifully furnished. September 5, 2014
Rated 5.0 out of 5.0 by clean and easily accessible to lots of things only issue was the lack of ventilation in the bathroom---no fan or exhaust so the bathroom became rather foggy and clammy after showering September 3, 2014
Rated 4.0 out of 5.0 by Nice place Nice place to stay. Friendly check-in, clean comfortable room. Small bar w/ a sink, fridge, and microwave was a welcome feature. Didn't have a chance to use the exercise room or pool. Good breakfast selection. September 2, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We have stayed at this Holiday Inn Express for the last three years on our way to Myrtle Beach. The rooms have always been clean and comfortable. The staff has always been courteous and helpful. It is a beautiful area with lots of restaurants nearby. September 2, 2014
Rated 5.0 out of 5.0 by I will be back Staff was excellent---Housekeeper was perfect, room was spotless. I stayed 3 nights. 4th floor Breakfast was good...would like chocolate milk Light in the dressing area wasn't bright enough. August 28, 2014
Rated 4.0 out of 5.0 by good serive This hotel had excellent customer service. The hotel called us since we left some luggage at the hotel. August 26, 2014
Rated 5.0 out of 5.0 by The quality of my stays are consistent! Every time I visit, which is quite frequently, the staff welcomes me by name. Check-in is quick and easy! My room smells fresh and is cleaned well. Any request is quickly addressed by the staff. It's a great place to rest while you're away from home! August 26, 2014
Rated 5.0 out of 5.0 by clean and confortable Hotel was clean and service was great. Breakfast was good. Plenty of food available. Staff was very helpful. August 24, 2014
Rated 5.0 out of 5.0 by Nice hotel We stopped here on our way down to HHI. The room had a small kitchenette that included a sink, microwave and mini fridge. The decor was updated and very nice. Bed was comfortable. We booked online for 2 adults and 2 children. The only thing that I didn't love was I thought I was getting two queen beds but I was informed at check in that ALL the rooms in the hotel have only one bed (King or Queen) in the room with an optional sofa bed. That would have been fine but we arrived at midnight. We just wanted to fall into bed and sleep instead of having to move th coffee table and open up a sofa bed. August 22, 2014
Rated 5.0 out of 5.0 by Lovely room, clean and up to date We enjoyed our stay in our spacious and well appointed room We were so comfortable we slept passed breakfast but did enjoy it the next day. Definitely a nice place away from home. August 22, 2014
Rated 5.0 out of 5.0 by Convenient, nice hotel Try this hotel instead of relying on other big name brands. You will be pleasantly surprised. August 18, 2014
Rated 4.0 out of 5.0 Fast and Friendly Beautiful and relaxing hotel just don't plan on a late swim as the pool closed at 9 pm. August 16, 2014
Rated 5.0 out of 5.0 by Great stay and function host Guest services always pleasant and proactive Local public area clean , well lit and accessible Grounds well kept and pleasant August 6, 2014
Rated 4.0 out of 5.0 by Good value Overall a good value. Good breakfast, friendly clerk and fairly clean. August 4, 2014
Rated 5.0 out of 5.0 by Wedding Went to NC for my Nieces wedding. This HI Ex was 15 minutes from Lake Norman area where the wedding was. Super convenient. We used points and you would of thought that we spent a million dollars with them. Everyone we talked to were friendly and very helpful. If I am ever in this area again I will definitely stay here. The area has everything you need. July 31, 2014
Rated 5.0 out of 5.0 by Staff very accommodating Was very pleased with hotel front desk staff and the helpfulness of them July 30, 2014
Rated 1.0 out of 5.0 by Bring your own cleaning supplies Chewed gum on floor, hair on bed and poor room lighting. July 23, 2014
Rated 5.0 out of 5.0 by modern design and relaxing Great room. Very comfortable bed. Shopping and dining nearby. July 22, 2014
Rated 5.0 out of 5.0 by Clean Hotel, Comfortable bed, Great Service! This hotel exceeded my expectations. Holiday Inn Express is certainly a hotel I would stay at again. The only issue I had was the refrigerator was not working in the first room, so they easily moved me to a new room and I was set. The bathroom floor had some rust stains from a leaky connection on the top toilet bowl - but no visible leaking, so didn't bother me any! Pillows were great, temperature was easily controllable in the room, and the internet was quite reliable. July 21, 2014
Rated 5.0 out of 5.0 by No Dogs I chose this hotel because the HIX at exit 36 has so many people with dogs, big and little, staying there. This is a service animal only hotel. July 20, 2014
Rated 5.0 out of 5.0 by Great stay we brought a baseball team to the location, staff was nice, rooms layed out great and was very clean July 16, 2014
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