Rated 4.2 out of 5 by 72
Rated 2.0 out of 5.0 Customer service challenged
The room was just as most others, few upkeep issues like the shower curtain rod about falling off the wall from being anchored poorly was the major one. My problem with this location is the customer service level offered on more then one occasion. Upon checking in there was no one at the front desk, after a few minutes a rather unprofessional looking guy emerged from the back finally. No greeting, no how are you, nothing. I tell him I have a reservation, finds it and fails to welcome me as a rewards club member. What really bothered me is all the other ihg locations staff I've been to will attempt to make some sort of small talk or thank you for choosing their location. This wasn't one of those times. The cherry on top was when a question about the rewards club came up and he had no clue as to the information I was speaking of. A front desk attendant should be knowledgeable on the loyalty club.
The next morning I was met with similar customer service skills. From the breakfast attendant playing on her phone to the maintenance man having to check me out from my room after having waited at the desk for 10 minutes. And it would have been another wait if I needed a bill. My personal favorite of all check out days is housekeeping knocking at my door not once but twice despite my do not disturb sign and it not being checkout time yet. Overall this is by far the worst customer service I've experienced within the ihg brand.
January 2, 2015
Rated 5.0 out of 5.0 by RJD1 Comfortable bed and peaceful environment
The room was nice, other than one vanity sink that did not fit the surrounding furniture. Neat and tidy. Quiet room.
Staff were very pleasant and helpful.
January 1, 2015
Rated 5.0 out of 5.0 by BB_From_BTown Christmas in Huntington
Perfect for what we needed. We were in Huntington visiting family for Christmas. Room was clean, the staff was great, everything was great. Will stay here again next year!
December 30, 2014
Rated 5.0 out of 5.0 by JPals My trip
Great service and personnel...would definitely stay here again.
December 22, 2014
Rated 5.0 out of 5.0 by Moomoobillyhog Comfortable bed
Bed was very comfortable and the hallway carpets looked great.
December 5, 2014
Rated 5.0 out of 5.0 by JSmitty06 A great hotel
I have stayed at this hotel several times while on business trips and I have to say that each stay has been excellent. This hotel has set the standard to which I compare all other hotels. I don't really like to travel without my family, but staying in a hotel like this certainly makes my trips more enjoyable.
The room and beds are comfortable, the staff is very friendly, and the breakfast is excellent. I'm already looking forward to my next stay at this hotel.
December 2, 2014
Rated 5.0 out of 5.0 by gandalf12345 Convenient, comfortable, friendly
I have stayed here several times. The staff is always very friendly. The place is clean, the pool is nice, the clean rooms are quiet.
December 2, 2014
Rated 5.0 out of 5.0 by bigfoor2014 Freindly Staff
Experience was very good. Staff was friendly and attentive. Room was clean and comfortable. Good breakfast!
Would stay there again.
November 10, 2014