Rated 4.2 out of 5 by 75
Rated 5.0 out of 5.0 by Silverback Gentleman A relaxed and comfortable atmosphere...
We have been through Huntington more than 40 times over the last ten years...and look forward to staying at the Holiday Inn Express!
February 26, 2015
Rated 5.0 out of 5.0 by geost Excellent Location and Amentities
Great Hotel with a very professional staff. Excellent location close to our Plant. Clean, nice pool and breakfast options.
February 12, 2015
Rated 5.0 out of 5.0 by Off and running Clean and comfortable - nice exercise room
This is a very nice hotel located near the Fort Wayne, IN area. It is easy to access and has several good restaurants nearby. If you like to exercise, the exercise room is very nice and there is a college very near where you can use the track during nice weather. The hotel is also located near the downtown Huntington which has a old time feel of it's own. Just 20 minutes from Fort Wayne and on a major hwy. connecting other small mid-Indiana cities. Also, not too far from some amish areas.
February 8, 2015
Rated 2.0 out of 5.0 Customer service challenged
The room was just as most others, few upkeep issues like the shower curtain rod about falling off the wall from being anchored poorly was the major one. My problem with this location is the customer service level offered on more then one occasion. Upon checking in there was no one at the front desk, after a few minutes a rather unprofessional looking guy emerged from the back finally. No greeting, no how are you, nothing. I tell him I have a reservation, finds it and fails to welcome me as a rewards club member. What really bothered me is all the other ihg locations staff I've been to will attempt to make some sort of small talk or thank you for choosing their location. This wasn't one of those times. The cherry on top was when a question about the rewards club came up and he had no clue as to the information I was speaking of. A front desk attendant should be knowledgeable on the loyalty club.
The next morning I was met with similar customer service skills. From the breakfast attendant playing on her phone to the maintenance man having to check me out from my room after having waited at the desk for 10 minutes. And it would have been another wait if I needed a bill. My personal favorite of all check out days is housekeeping knocking at my door not once but twice despite my do not disturb sign and it not being checkout time yet. Overall this is by far the worst customer service I've experienced within the ihg brand.
January 2, 2015
Rated 5.0 out of 5.0 by RJD1 Comfortable bed and peaceful environment
The room was nice, other than one vanity sink that did not fit the surrounding furniture. Neat and tidy. Quiet room.
Staff were very pleasant and helpful.
January 1, 2015
Rated 5.0 out of 5.0 by BB_From_BTown Christmas in Huntington
Perfect for what we needed. We were in Huntington visiting family for Christmas. Room was clean, the staff was great, everything was great. Will stay here again next year!
December 30, 2014
Rated 5.0 out of 5.0 by JPals My trip
Great service and personnel...would definitely stay here again.
December 22, 2014
Rated 5.0 out of 5.0 by Moomoobillyhog Comfortable bed
Bed was very comfortable and the hallway carpets looked great.
December 5, 2014