Rated 4.1 out of 5 by 45
Rated 4.0 out of 5.0 by fooseball time dispute for the breakfast time
I have to say that while the front desk was very accomodating, I was quite disappointed that the front desk and the breakfast area were not on the same page when it came to times.
The front desk was telling everyone that checked in that breakfast would be served until 10:30 am seeing as it was the Thanksgiving Holiday but when I arrived in the breakfast area at 9:25 am the woman in charge of the breakfast was already starting to pack everything up for the day.
I asked her if there was a mistake due to the front desk notifying everyone that the breakfast would be open until 10:30 am.
She stated that she always closes at 9:30 am on the weekdays and she makes no exceptions for holidays.
She said that everyone should be up and going anyway and they wouldn't miss out.
There were 4 more people that came as I was sitting and finishing my breakfast that all were turned away as she made the same statement that she never stays open until 10:30 for the holidays and that the front desk had made mistake in telling them so.
As far as I know, she never called the front desk or the manager to confirm that they had not changed the time for the holiday and many of the guests went away angry due to her attitude towards the situation.
December 2, 2013
Rated 5.0 out of 5.0 by RonEMac What I look for
The beds, room and facility was clean as they are supposed to be. I felt safe staying at this hotel although it is not located in the best part of Huntsville (Homeless Shelter is nearby). It is within a mile of major chain restaurants and shopping. They have the new pancake machine in their lobby. I would stay here again just to watch this machine at work. Push a button and two minutes later, presto two perfectly cooked hotcakes.
December 1, 2013
Rated 5.0 out of 5.0 by DeepBlooSea Southern hospitality!
The property is older but very well cared for and well-managed. Everything was good, but it's the people who make this place great! They view you as a customer to take care of, and even though it's under a corporate umbrella, I had the feeling that it was a small business staffed by folks who took a real interest in how the business was run. I don't know how they do it, but they have a great chemistry there, and I wish other chains could observe for a day or two how to run a hotel the right way!. I left there after 4 days feeling like I had made friends, and how often can you say that about a hotel's staff? Overall a very pleasant experience, and I highly recommend this hotel.
November 25, 2013
Rated 5.0 out of 5.0 by BDC86 Peaceful night's sleep
Great night's sleep, wonderful breakfast, attentive staff. You can't ask for more than that. Plus it's right down the street from one of the best TexMex restaurants outside of the great state of Texas, Rosie's Cantina!
November 15, 2013
Rated 5.0 out of 5.0 by Elmersmama Wonderful as always
This stay is a repeat visit at this particular property. The staff is friendly, beds are VERY comfortable and it's easy getting in and out the parking area.
Defiantly would refer family/friends to stay at this property.
November 11, 2013
Rated 5.0 out of 5.0 by Humbit I give this hotel 9 out of 10
I thoroughly enjoyed my stay at this hotel. The very friendly and helpful staff all wear badges advocating perfection - something to do with attaining 10 out of ten for their efforts. I give them 9 out of ten as everything was perfect except the internet connection. I struggled to connect at times and when I did the connection was erratic and cut out regularly. Forget Skype and some emails fail to send. The staff went out of their way to help and I especially enjoyed the fact that the hotel driver was happy to not only collect and deliver me to and from the airport but to other places in the town aswell.
October 24, 2013
Rated 3.0 out of 5.0 by AKARegina99 Staff Service Needs Improvement
The hotel was adequate to stay for a short time. However, the staff was not as friendly and the housekeeping service was not good. I will not recommend this hotel to anyone.
October 24, 2013
Rated 4.0 out of 5.0 by Jeremiah11 great staff and nice rooms
The staff was great- very friendly and helpful. My room was nice- big window, good beds and a nice shower. Free drinks in the evenings is really nice as well. Only real downside- in some of the room the internet can be very spotty.
October 22, 2013