Rated 4.1 out of 5 by 52
Rated 3.0 out of 5.0 by Amber34 Not what I would expect from a Holiday Inn Express
It was not at all like any other HIE I have ever stayed at. It was in 2 different buildings and reminded me of some sort of motor lodge inn. Our room was on the second floor and we had to make several trips to haul all our luggage up the stairs as there was no elevator. The room & decor seemed very old and out of date but atleast the room was clean. I would definately say that this was not originally a HIE but must have been purchased and then the name changed to HIE. They are now using the name to charge higher prices than this place is actually worth.
April 7, 2013
Rated 4.0 out of 5.0 by Booboo49 Noisy
Room was clean and comfortable. Breakfast was great. Corridor was noisy until after midnight and started up again early the next morning. All though I realize that the hotel is not able to stop this from happening, I do think the hotel should consider a different manner in determining where they place quests.
April 4, 2013
Rated 2.0 out of 5.0 by traveler1111 WEIRD!
I stay at a lot of HIE for business. This is the weirdest one yet. Clearly, it was a different chain that was purchased. 2 separate buildings with gross carpets. The check-in area smelled of smoke and staff moved slow. My room was clean but AC/fan didn't work too well. The only good thing was the breakfast, which is the standard HIE buffet. Next time I am in this area, I will pick another hotel. If you read this, choose another location! Not worth it for the price!
March 18, 2013
Rated 5.0 out of 5.0 by Kene Great customer service
I had arrived around midnight and just wanted to go to room and watch tv before falling asleep. As luck has it, the tv did not work. They sent a staff person up to my room immediately to help me move to another room. No questions just fast service. That's what you should always get! Great job.
March 11, 2013
Rated 5.0 out of 5.0 by DebbieE Excellent!
We are Priority members and had 4 in our group - they upgraded us to the mini suite -It as wonderful! A very unexpected surprise!
March 5, 2013
Rated 4.0 out of 5.0 by AlabamaTourist Family Stay
We stayed there for an event at UAH. Very convenient to campus. Staff was very helpful. Room was clean. The only thing was that our bed seemed rather old and uneven. Breakfase had a good variety. It is a somewhat older property but clean and well maintained. I would definitely stay there again.
February 28, 2013
Rated 5.0 out of 5.0 by Aladawg Great Service/Work on Breakfast
I stay often here on Wed/Thu. The egg offering is always western omelets with onions and peppers. I can't eat those from allergies and cannot scrape them off. i love eggs every day, but since there is not an option I can't eat the eggs. My suggestion would be to put out some regular omelets and some westerns so we have a choice. Thanks for considering this. Otherwise i love this property and the people.
February 27, 2013
Rated 5.0 out of 5.0 by bobfla713 my first stay
I stay at holiday inn over 90 nights a year and this was first time at this hotel, the front desk staff lady was awesome, she thoroughly explained where the breakfast was and other immenities.
I will be gladly return there, I have used other brands while there in Huntsville but I am sold on this hotel
February 5, 2013
Rated 3.0 out of 5.0 by PFunk OK Stay
I've stayed here before. The breakfast buffet is pretty good. I had to leave early due to family emergency and my points were not redeemed. Now I have to spend the time to contact customer service.
January 11, 2013
Rated 5.0 out of 5.0 by Sport HI Express Huntsville-University Drive
What's not to like? Refreshed rooms. Peaceful. Fair price. Courteous staff all the time. Never a disappointment.
January 9, 2013
Rated 5.0 out of 5.0 by mcdonali Exceptionally clean and great breakfast!
We were delighted by the very nice, comfortable room that was very well-kept and cleaned with care every day. The complimentary breakfast was one of the best we've ever had a any motel! The breakfast staff was attentive to both the supplies (food and service materials) and the comfort of the guests.
December 6, 2012
Rated 5.0 out of 5.0 by Jmothersbaugh Good Visit
Normally you get hit with so many surveys that you just avoid them. In my case however I want to really state how good the staff are at the Holiday Inn Express in Huntsville, AL on University Drive. My wife and I stayed there several days and have nothing but good comments to say about the wonderful staff including the General Manager.
There is a full service Holiday Inn down the street but their service just doesn't compare to the service I found at this Holiday Inn Express. I give it 5 stars!
December 4, 2012
Rated 1.0 out of 5.0 by TD4563 Not handicapped friendly
I have a bad knee it was very disappointing to find out that this facilty did not have elevators or anyone to help carry luggage up a flight of stairs . The woman who checked me in did give me a bottom floor room after I told her I could not climb the stairs with my luggage however the room was at the back of the hotel in which i had to go through 2 exit doors to get to the room. Once in my room is was uncomfortable to walk around without shoes on as the carpet was still damp apparently from an earlier cleaning. I would not stay at this hotel again unless they make big changes.
October 11, 2012
Rated 2.0 out of 5.0 by jh12 stay
below average - not what I have come to expect. I have no more to say - why is this review too short
October 6, 2012