Rated 4.2 out of 5 by 45
Rated 5.0 out of 5.0 by ArmyGuy38 Another Great Stay
Wow, what a nice Inn...I can't say enough about this hotel, the staff, the room and the breakfast items...For me, the best was the room...From the soft but firm bed to the soft flow of the shower. It was quiet and very relaxing...A busy weekend for the hotel, it was back to school for Sam Houston(GOOOO BEARKATS) and they were FULL!!! No rooms left at all and they still managed to pull off a great weekend. I had one little issue, I brought it to the Assistant Mgr's attention. She and I actually sat down to talk about it...Before you know it, we were laughing and having a good time. It was actually a good point on how to improve...She was open to all suggestions...That's what it's all about. Taking time for the customer and just listening...
Thanks again IHG, this Holiday Inn Express is the best in Huntsville...Keep it up...
September 3, 2013
Rated 5.0 out of 5.0 by Fish04 Great Rooms
I have been saying 3 or 4 nights a week for the last 3 weeks rooms and service has been exceptional
Keep up the good work
September 3, 2013
Rated 3.0 out of 5.0 by Guineahens Huntsville Holiday Inn
I often stay at this hotel but was frustrated this time but the lack of internet available to print travel information. Asked the desk staff and was told it had been down for days and they did not expect it to be repaired soon. I was there 5 days and it was not repaired. The second frustration was the amount of chlorine in the pool and hot tub. It was not possible to breathe the air. Tear were flowing from irritated eyes and we smelled as if we had poured chlorine on our clothes when we returned to our room. It was not possible to use the pool or hot tub comfortably. Again, we contacted the front desk and we were told that there was nothing he could do but he would mention it to maintenance. This was not corrected during our stay either.
I like this hotel for the respect it gives those that serve and the students and families of SHSU. I use Holiday Inn very often and this stay was not the usual experience I have.
August 28, 2013
Rated 4.0 out of 5.0 by dannyburner As good as it gets in Huntsville
Options for temporary lodging in Huntsville are limited, but this relatively new HIE give you at least one good option.
August 26, 2013
Rated 4.0 out of 5.0 by Lorna100 Great location
This hotel is the top choice of available options in this town. It's convenient location adds to the value. Most of staff were fine but one was very abrupt and bordering rude especially at check out. Breakfast selections could be better.
August 21, 2013
Rated 3.0 out of 5.0 by gginbigd Handicapped Room Bed Awful
I was in a handicapped room & the mattress was horrible. A co-worker was in a regular room & that mattress was much nicer.
August 16, 2013
Rated 5.0 out of 5.0 by Villager Huntsville Holiday Inn Express...Great Experience!
I stayed for a week while working in Huntsville. Most of my hotel stays are at least a week, and I find that you will experience the "real hotel" when you stay that long someplace....not just the good points or the bad points. I found this Holiday Inn exceptional in most all areas. I had a small problem with the toilet, but it was fixed very quickly and efficiently. My overall experience was wonderful...Thank you!!!
August 14, 2013
Rated 4.0 out of 5.0 by Kel0313 Great Place to Stay
We stay one night during the week. The beds were super comfortable and rooms were well stocked and clean. Only bummer was pool was down for renovations. We would totally stay there again when in the area.
August 11, 2013
Rated 3.0 out of 5.0 by billybob56 Internet / Log in Code
After what work was done to the Internet service here. It still does not work properly - The Internet logs you out quit frequently and I will say it is a little daster than before, but after what was done it should be lighting fast-It is not.... I have never stayed in a IHEX, where the in code has never been changed. Been here Novembewr of 2012. All other IHEX change their log in code every week for protection (this needs to be done here) anyone who has stayed here in the past can drive by and log in. Not safe for guest....
August 10, 2013
Rated 5.0 out of 5.0 by Lexckcia Very Nice
Excellent! Will stay here anytime I come to Huntsville .
August 9, 2013
Rated 3.0 out of 5.0 by Goofer Temps were 100 degrees
The temps were 100 degrees and it would have been great to cool off in the out of service pool
August 8, 2013
Rated 5.0 out of 5.0 by Als013 Excellent Service
Once I arrived the hotel staff promptly welcomed me with a smile, swiftly checked me in and acknowledged that I was a Priority Club member. He even asked how my day was going and made small chat while I was checking in. The room was very spacious, clean and modern. I will definitely be back at this hotel.
August 1, 2013
Rated 2.0 out of 5.0 by Maryquitecontrary Dirty
Although the room was clean enough, the hallway carpet looked like it hadn't been vacuumed in 2 weeks. The trash can in the piblic areas were overflowing with trash and garbage was stacked on top of them. The pool and hot tub looked terrible and the timer was broken for the hot tub, The next morning the pool was being drained and work done on it but should have had a "closed" sign on it the day before. Water was murky. Needs some management that cares!
July 28, 2013
Rated 4.0 out of 5.0 by Emma77 Very Clean
Great place to stay when traveling on vacation with the family and very clean room
July 26, 2013
Rated 5.0 out of 5.0 by joey2799 great service
service was great , the bed was very nicely done and clean!! I was there (5) days . Could not ask for any better stay ! when i first got there, I asked for a west view and was quickly done. Thanks
July 17, 2013
Rated 5.0 out of 5.0 by Vickers Great, personal service
One of my favorite HIEs. They call me by name, and always try to give me the type of room I want. Always clean.
July 2, 2013
Rated 5.0 out of 5.0 by g120860 Huntsville Does it Right
I personally enjoyed all of what this location had to offer in Huntsville, Texas, and would gladly recommend this location to anyone traveling about in that area.
The only concern is that rates available on my phone (where I booked my reservation) were not the same as the rates at the front desk when I called to make reservations. The hotel actually quoted me nearly $10.00 more a night over the phone.
Needless to say, I booked with my iPhone and got the lower government rate as advertised.
June 26, 2013
Rated 5.0 out of 5.0 by motherofthebride44 Enjoyed my stay
As an IHG Employee, I know a bit about staff and how a hotel should be run, I have stayed a quite a few IHG hotels, and I have to say Holiday Inn Express Huntsville is one of the few that I have no complaints about. I enjoyed everything about it. I am quite relived about this since I was there for my daughters wedding and we had a block of rooms, we had quite of few people there from out of state, I would not want them staying in a hotel less than something I would want to be in... Thank you to the management and all the staff for your hard work!
June 24, 2013
Rated 3.0 out of 5.0 by wcb123 internat
internet service needs to be updated (out of date) very slow and unreliable.
June 15, 2013
Rated 4.0 out of 5.0 by jdssr Multiple Stays At This Location
Convenient when visiting relatives in Huntsville. Clean and the staff at the desk always seem efficient and helpful.
Although the mattress appears to be a good quality, it is a little too firm for my comfort. I wake up stiff in the morning, but it soon wears off.
Very pungent odor when first entering the room. It was some type of cover up air freshener or cleaning product. Not sure if the intent was to cover up a previous smoker or not, but it was very strong. We got use to it in a short time, but when first entering the room, it was a little overbearing.
June 15, 2013
Rated 4.0 out of 5.0 by Traveler55 Internet Stinks
Internet is still very spotty, sometimes it works, sometimes it doesn't. Often I have to work out of the hotel room and having a poor connection is very frustrating.
Other than that, I really like this hotel. Staff is super nice and the hotel is in great shape.
June 5, 2013
Rated 3.0 out of 5.0 by dianahmw Surprising
I stayed here recently and while the hotel property was nice, clean, well appointed and comfortable the young man that checked me in was the rudest I have encountered. He literally threw the key card packet across the desk and walked off. He never greeted me as a platinum member--in general he was discourteous and rude. I was shocked because of what I have come to expect at Holiday Inn Express hotels. Still like the brand, but will be wary of this one.
June 4, 2013
Rated 5.0 out of 5.0 by hikinggroup Fantstic Customer Service
My group was more than pleased with our selection. The rooms were clean, spacious, and had nice ammenities. Our group had last minute requests, and the hotel staff was happy to help-in fact, our caterer backed out at the last minute and the hotel staff found us a new one. They really did make it a wonderful weekend.
May 24, 2013
Rated 5.0 out of 5.0 by louisiana Pleasant service
I very much enjoyed staying at Holiday Inn Huntsville. The staff was very helpful and pleasant. The rooms where clean and spacious. If my work brings me back to Huntsville I will definitely stay at the Holiday Inn.
May 1, 2013
Rated 5.0 out of 5.0 by Baseball2013 Comfortable Bed
The stay was very nice and relaxing. Beds were very comfortable. Would stay again at this location.
April 26, 2013
Rated 3.0 out of 5.0 by mrbill17 Great Hotel, except for internet
This is a nice hotel as far as HIEX goes - one of the nicer I've stayed in. The Staff are helpful and responsive. My only complaint has to do with the internet. As of April 2013, the internet is the worst of any hotel I've ever stayed in, and I stay in hotels over 300 day a year. When it works at all, it is frustratingly slow. I've been told that they are going to replace the system, but there have been problems with the internet since at least 6 months ago. If the internet worked, I would give them 5 stars! I did not rate the breakfast since I do not eat the breakfasts there. Recommended with the caveat about the internet
April 20, 2013
Rated 5.0 out of 5.0 All Excllent
I recomended to Stay and Have Famliy Hotel.
Nice and Clean Rooms and Nice and Hot Breakfast
Staff are very coopreat to Guest
April 17, 2013
Rated 5.0 out of 5.0 by easymoney Great service
Very enjoyable stay. Very relaxing atmosphere, easy access.
March 25, 2013
Rated 4.0 out of 5.0 by Don58 Internet (LACK OF)
Staff was great, room was average, internet was a constant problem and finally got to the point I could not do my job so I left. Staff/management was aware of the problem
March 23, 2013
Rated 5.0 out of 5.0 by PilotoLoco Relaxing stay!
I stay at this particular hotel quite frequently. It was apparent that every extra attention to detail had been taken in my room. Everything was placed exactly like you'd see in a brochure of a very fine hotel.
Between the quiet, comfortable room and bed to the awesome breakfast, I was as rested there as I would have been had I stayed at home in my own bed.
Definitely recommend this hotel for stays around Huntsville.
March 21, 2013