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Rated 4.3 out of 5 by 115 reviewers.
Rated 3.0 out of 5.0 by # Housekeeping/Breakfast The location was spot on for our purpose in Texas. The "No Milk" situation was a problem for the childrens. Rescheduling activites and going to the pool when not planned, was our experience to accommodated late afternoon housekeeping. July 21, 2014
Rated 3.0 out of 5.0 by No Milk = No Breakfast for Kids Room is nice, but not having milk at breakfast time is not good when traveling with little kids. Staff having a no care attitude about the issue and not apologizing makes you question your hotel selection. Will stay at an Express again, but not this one. July 10, 2014
Rated 5.0 out of 5.0 by Great Stay! I really enjoyed staying at the Holiday Inn in Huntsville! I was very comfortable; the pillows were dreamy & the bed very comfortable. I haven't slept that good in a long time! The room was very clean! The breakfast was delicious & the lady in charge was very pleasant & efficient! She seems to like her job! Check-in was a breeze! The front desk clerk was also pleasant & helpful. I commend the manager on hiring good people & running a hotel that I will come back to. July 4, 2014
Rated 4.0 out of 5.0 by not great for price I requested a ground floor room close to an exit. I don't know what was so difficult about holding such a room for me. I ended up on the 3rd floor over half way down the hall from the elevator. I should have been able to check in at 3 PM, but a room wasn't ready until about 4 PM. I supposedly received a senior discount, but the price of the room was still VERY high for the quality. The side chair in the room was coated with dust. The noise from other guests was terrible. Evidently no sound insulation at all between floors. Stopped up toilet and staff couldn't fine the plunger. Only one plunger in the entire hotel? There should be one on each floor at least. We found it outside our door the next morning. July 2, 2014
Rated 4.0 out of 5.0 by Sales person at this property is horrible I recently stayed at this property.The staff was very nice and rooms were comfortable.When i showed up my rooms I had blocked were not in computer and they were sold out.Fortunately i Had a couple of rooms reserved already.Staff did all they could but it was stressful..One salesperson inconvenience everyone.It was not just just this.She would not return calls after we left multiple messages to block rooms.We were there for our son's wedding and it really caused a time crunch.She did not even contact us.She left her mess to everyone else to deal with I appreciate their help. July 1, 2014
Rated 5.0 out of 5.0 by Nice place Nice place. Close to school, easy. I'll stay here again. July 1, 2014
Rated 5.0 out of 5.0 by great stay enjoyed it only place to stay in Huntsville tx Thank you June 28, 2014
Rated 5.0 out of 5.0 by Great breakfast - clean rooms Very surprised at the "continental" breakfast. It included a good variety of items with the best part being the pancakes which were quick and easy to make. The location of the hotel was very convenient to my destination as well as good restaurants and shopping. I had an excellent experience and will definitely visit the hotel again. June 24, 2014
Rated 5.0 out of 5.0 by Great Experience This is a great hotel in the area. Clean, efficient and friendly staff and perfectly located. I always stay here when in Huntsville. June 23, 2014
Rated 5.0 out of 5.0 by Great atmosphere, and kind people I had a great stay, and made my stay away from home easy. June 18, 2014
Rated 4.0 out of 5.0 Icemaker I regret I had a room near the ice maker - people kept coming and filling up ice buckets at 2 and 3 in the morning. It kept me awake. I would be sure to ask for a room no where near the ice maker next time. June 18, 2014
Rated 5.0 out of 5.0 by Great check in staff Definitely would visit this hotel again. The check in staff went above and beyond to offer us gym passes at a local gym - free of charge. June 18, 2014
Rated 5.0 out of 5.0 by Exceeded my expectations i have traveled a lot in business and for leisure and this Holiday Inn was outstanding. The staff, the food, and the facilities were top of the line. i can't say enough nice things. June 18, 2014
Rated 5.0 out of 5.0 by Nice Hotel Great hotel to stay at while visiting Huntsville. I loved that the room was very modern and clean. June 13, 2014
Rated 4.0 out of 5.0 by Would be perfect.....Except for the internet I've stayed at several HIE's over the past two years and have grown fond of them. The hotels seem to be updated and look great. The staff is always genuinely friendly. I love the firm and soft pillow options and the mattresses are great. I'd give the HIE a 10/10 every time if it weren't for the ridiculous quality of the internet service provided. For whatever reason, the rate of the room for this particular stay was about double what I would normally expect it to be. My stay was strictly business, I turned the tv on twice in 4 days. At night, I needed to check and send emails, upload a few items to DB and access my bank account. I'm not talking about streaming high def videos and backing up entire hard drives to the cloud. I'm mean basic, 4G internet usage. In this case I would have been better served to use my personal hotspot on my phone and used my mobile data plan. Both wireless and wired int provided by the hotel routinely kicked me off, requiring me to re-enter the world's weakest password and start all over again. When I did stay connected for any significant length of time the internet speed was a shade better than dial up. And this was not strictly during peak surfing times in the evening. This was consistent throughout my entire stay. For the price of the room and the constant advertising of "high speed internet including", I was surely disappointed. June 13, 2014
Rated 5.0 out of 5.0 by Great employees! The staff were all hard-working and very nice. Any problems seemed to company ones, not employee ones. June 12, 2014
Rated 5.0 out of 5.0 by Great hotel, awesome service Just frustrated that the price rises as the hotel fills up. June 12, 2014
Rated 5.0 out of 5.0 by Great experience We loved the room! We had a graduation party we attended and the facility was very clean and well equipped for the event. The staff was great! Pam in the kitchen was awesome!! June 11, 2014
Rated 3.0 out of 5.0 by Not so good this time I was staying here due to a funeral in a nearly small town. The bereavement rate was ridiculously high! I have never paid this much at a Holiday Inn Express before for one night!. Disappointed, to say the least. Was this due to college graduations going on? Even so, I was upset with the rate. I stay at Holiday Inn Express Hotels often and am an IHG member. I was charged rates half this price during my 14 day travels in the area. I stayed 3 nights in Houston for the price of one in Huntsville. Hmmmm.... Where would you go? It was raining and late so I was just glad to get a room in a safe hotel. Thank you. May 22, 2014
Rated 1.0 out of 5.0 by Poor customer service I stayed at the property as a guest of a local university. The university had made arrangements to cover the charges. As the custom of most hotels, I was ask to provide a credit card for incidental charges. To my surprise, I returned home to find that I had been charged twice for two nights' stay. I worked with the university to have the charges reversed. It took more than two weeks for the charges to be reversed from my card. To my chagrin, one month later, I was charged once more for one night's stay. I called the hotel and asked to speak with someone in billing. The young man at the front desk ask me what was my problem. I gave a brief account of the situation. He told me I would have to wait and speak with his manager who was out on a sales call. I begin to tell him how unhappy I was when he interrupted me by saying "Hold on a minute." He then put me on hold and left the call. I hung up. I will attempt to work with the university again to reverse the charges. I am an IGH club member and have stayed at multiple properties, some even internationally. This is the worse customer service experience I have had by far. May 5, 2014
Rated 5.0 out of 5.0 by Very Nice Room We had a very nice room, very roomy and comfortable. April 23, 2014
Rated 5.0 out of 5.0 by Great Service! Wonderful Rooms! Had a wonderful stay when I was here at the hotel! Can not wait to come back. March 30, 2014
Rated 5.0 out of 5.0 by Great stay! Great Service Had a wonderful stay! No issues at all! Can't wait to come back again! March 26, 2014
Rated 5.0 out of 5.0 by Staff is always helpful... Our business group stays here on a continual basis. The staff is always attentive to our needs and special requests. They are always ready to assist in making the hotel a "home away from home." March 25, 2014
Rated 5.0 out of 5.0 by Great Customer Service! Robert was fantastic and so was the young African American gentelman! Had great service at your hotels front desk! Can not wait to come back! February 13, 2014
Rated 5.0 out of 5.0 by Hotel was great but town is a snore I was really surprised by how nice the hotel looked in person. Online, hotels make themselves to look better than they really are. The breakfast was pretty good (pancake maker halfway worked), the staff was nice, the room was comfortable, nice workout room, it had decent surrounding amenities (small mall, Target,Walmart, Olive Garden, Chilli's, a couple of bars)...However, the indoor pool looked a bit greenish and check out time was too early (11)...I was surprised that the town went to sleep at 12, I'm from Dallas and we don't sleep till 2am or 4am. The best part of my trip was the hotel... February 13, 2014
Rated 5.0 out of 5.0 by Rocky 50 I stayed 2 nights at this location to run the Rocky 50 Trail Race. This hotel did a good job catering to my needs, and the needs of other runners. I'll stay here again for the same run next year. February 12, 2014
Rated 3.0 out of 5.0 Unacceptable Work conditions I stay at Holiday Inn Express because I feel they have a consistent product offering. Decent rooms, clean, decent breakfast and good service. None of this was achieved at this location. The internet was down for 50% of my time there, but the effort to fix was minimal, after I had called 7x, I was told they are asking the local technician to come. At first it was just a reset?? I was not able to work, lost a full day due to that, which meant my weekend was compromised. Finally, the breakfast was not anything familiar with other Holiday Inn Express's - just some bread and cereal and condiments. Very disappointed in this stay. February 5, 2014
Rated 5.0 out of 5.0 by Cheer Trip Great place, outstanding staff. Very cutious and helpful. Would recommend and will stay againg. January 9, 2014
Rated 5.0 out of 5.0 by Cheer competition Everything was good. Very curtious staff. I would most defenetly recommend this hotel I will give them 10 out of 10 January 8, 2014
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