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Rated 4.1 out of 5 by 57 reviewers.
Rated 4.0 out of 5.0 by Problem with billing & checkout We had wedding party requiring 4 rooms over a 3 day period. One room was completly paid for by the wedding party while the other 3 rooms were going to be paid for by the guests. The party of the room that had been paid for was told on Saturday morning that they needed to check out (1 day early) because their room had only bee paid for for 2 days. This required a personal visit by myself to the hotel to correct this issue because the person working the front desk could not figure out the issues over the phone. This was eventually corrected on Saturday afternoon. Sunday morning, my sister calls me to inform me her room had been paid for but shouldn't have benn. Holiday Inn eventually figured out the problem & issued by credit card a refund. When I had spoken with the hotel manager to make these reervations, I was very clear on what room would be paid for, who was staying in it & the rooms that would be paid for by the guests. With all the activities planned for the weekend my son was getting married, this was the last thing I needed to deal with. Frustrated in Hurricane, WV. August 19, 2014
Rated 5.0 out of 5.0 by clean and convenient Was here three nights on business. Hotel was very convenient to my workplace, which was primary; and, was also convenient to restaurants and interstate. Found everything I am accustomed to at HIEs. Only suggestion would be addition of refrigerator ... always better than relying on ice to keep bevs chilled. Very pleased and much improved on previous visit from several years back; now, it meets brand expectations. August 18, 2014
Rated 3.0 out of 5.0 by Great staff Great pool and hot tub after a long drive. Excellent front desk staff, especially Beth who quickly took care of packaging and mailing a bathing suit accidentally left behind. Room itself needs renovation; bed provided little support. August 16, 2014
Rated 5.0 out of 5.0 by very comfortable and felt right at home. excellent location for us and always stay herewhen we come from out of town to visit family or friends. the beds are very comfortable and the room has always been very clean, as I expect it to be. now living in pa. we visit the hurricane area two or three times yearly and always stay at the holiday inn express, and always will. I would recommend it to everyone. thanks for letting me share this to everyone that reads this. August 10, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable and Great Service! WE love Holiday Inn Hotels! This was my second stay at this hotel and it was wonderful as usual. Sleep great, comfy beds, clean room and helpful staff. Would absolutely recommend. August 7, 2014
Rated 4.0 out of 5.0 by Clean room, very quiet The staff was not overly friendly but they were professional. Our room was clean and very quiet. Breakfast was hot and still available even though we were cutting it close to it being over. No goodie bag or offer of points though. We would stay here again. August 3, 2014
Rated 5.0 out of 5.0 by friendly staff the staff was very helpful to all are needs. very pleasant stay thank you August 2, 2014
Rated 5.0 out of 5.0 by Comfortable room in every category. Everything exceeded my expectations and was very enjoyable. There were no imperfections in the room, amenities, or service. The staff cheerfully helped me recover a personal item that was inadvertently left in my room by searching for it and mailing it to me after they found it. The item has little intrinsic value but great sentimental value to me, so I was considerably relieved to receive it. July 30, 2014
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