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Rated 4.1 out of 5 by 62 reviewers.
Rated 4.0 out of 5.0 by Great breakfast selections Breakfast offered a variety of hot and cold items so that you could have a quick or leisurely breakfast depending on what fits your schedule. Staff kept the breakfast area clean and well stocked. Bed was comfortable with great pillows. September 15, 2014
Rated 5.0 out of 5.0 by Great Staff /Very comfortable bed I have to call and ask what kind of mattress was on the bed. I have a back problem and usually wake up three or more times at night but I didn't wake up once and in the morning felt well rested and without a sore back. Staff was very helpful and friendly. Breakfast was great! September 7, 2014
Rated 5.0 out of 5.0 by reunion clean room, big and comfortable, breakfast very good, staff friendly, nice location. September 5, 2014
Rated 5.0 out of 5.0 by Pleasent surprise It was difficult finding an available room during the Labor Day week, The most TV channels ever. One of the largest and nicest rooms I have used. September 2, 2014
Rated 4.0 out of 5.0 by Poor mantainace The fan over the whirlpool tub didn't work and hung out of the ceiling, tub spout dripped water all night and toilet ran the whole time of our stay. August 26, 2014
Rated 4.0 out of 5.0 by Problem with billing & checkout We had wedding party requiring 4 rooms over a 3 day period. One room was completly paid for by the wedding party while the other 3 rooms were going to be paid for by the guests. The party of the room that had been paid for was told on Saturday morning that they needed to check out (1 day early) because their room had only bee paid for for 2 days. This required a personal visit by myself to the hotel to correct this issue because the person working the front desk could not figure out the issues over the phone. This was eventually corrected on Saturday afternoon. Sunday morning, my sister calls me to inform me her room had been paid for but shouldn't have benn. Holiday Inn eventually figured out the problem & issued by credit card a refund. When I had spoken with the hotel manager to make these reervations, I was very clear on what room would be paid for, who was staying in it & the rooms that would be paid for by the guests. With all the activities planned for the weekend my son was getting married, this was the last thing I needed to deal with. Frustrated in Hurricane, WV. August 19, 2014
Rated 5.0 out of 5.0 by clean and convenient Was here three nights on business. Hotel was very convenient to my workplace, which was primary; and, was also convenient to restaurants and interstate. Found everything I am accustomed to at HIEs. Only suggestion would be addition of refrigerator ... always better than relying on ice to keep bevs chilled. Very pleased and much improved on previous visit from several years back; now, it meets brand expectations. August 18, 2014
Rated 3.0 out of 5.0 by Great staff Great pool and hot tub after a long drive. Excellent front desk staff, especially Beth who quickly took care of packaging and mailing a bathing suit accidentally left behind. Room itself needs renovation; bed provided little support. August 16, 2014
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