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Rated 4.2 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Professional and friendly staff! Good choice for a hotel in Hurricane, WV. I recommend this hotel to other business travelers. We had a great Stay! November 12, 2014
Rated 3.0 out of 5.0 by Not the best The hotel was a bit ragged looking but that is probably due to the construction crews who stay there. It was quiet and fairly comfortable. The lighting in the parking lot could be better as we worried about the safety of our vehicle. The check in clerk initially asked me if I had the correct hotel but after some checking figured out that we were at the correct location. Then she said someone had already checked into our room but then realized a clerical error had occurred. She seemed unconcerned about the discomfort she caused us. We had been on the road for 12 hours and didn't need the added aggravation. Plus, there was a drunk man hanging out in the lobby who made me uncomfortable. November 10, 2014
Rated 2.0 out of 5.0 by Charged credit card Charged credit card twice when it was suppose to be free on award points November 9, 2014
Rated 5.0 out of 5.0 by Clean Hotel and Friendly Staff Clean Hotel and Friendly Staff at this holiday inn November 7, 2014
Rated 3.0 out of 5.0 by okay great breakfast staff ate breakfast off of floor infront of guest (gross) toilet overflowed broken air and heating unit November 6, 2014
Rated 5.0 out of 5.0 by Fl. Ladybug We were there for a wedding. Every one was very helpful. Rooms very clean. Breakfast was great a lot of good choices. We will stay here again when we visit family. October 30, 2014
Rated 5.0 out of 5.0 by Great Customer Service We are frequent visitors of HIE - Winfield. Staff have been great at allowing us to check in early or check out late due to our travel schedule. We have plenty of room in our suite and there is a variety of choices for breakfast. Our needs are met ever time. The flexibility and the friendliness of the staff keep us coming back. October 29, 2014
Rated 5.0 out of 5.0 by Good Value Good Stay The Holiday Inn Express is a great place to stay. The rooms are comfortable and quiet. Parking is plentiful. Breakfast offers great variety and is warm and inviting. October 28, 2014
Rated 5.0 out of 5.0 by good breakfast I had a good experience at the motel. I enjoyed the breakfast and the overall experience. October 24, 2014
Rated 5.0 out of 5.0 by Noise Room and sty were excellent. Only peeve...there was an "electrical" noise, more noticeable at night, that was quite annoying. October 23, 2014
Rated 5.0 out of 5.0 by Great -- helpfuk staff Found to be a convenient location on our trip home. An easy access to from the highway October 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Travled to the area on training business, the training staff recomened this hotel, and I'm glad they did. It was an excelleant place to stay. October 1, 2014
Rated 5.0 out of 5.0 by Nice place to stay at Had a nice room and all the comforts of home. I would recommend staying here. September 30, 2014
Rated 4.0 out of 5.0 by Great breakfast selections Breakfast offered a variety of hot and cold items so that you could have a quick or leisurely breakfast depending on what fits your schedule. Staff kept the breakfast area clean and well stocked. Bed was comfortable with great pillows. September 15, 2014
Rated 5.0 out of 5.0 by Great Staff /Very comfortable bed I have to call and ask what kind of mattress was on the bed. I have a back problem and usually wake up three or more times at night but I didn't wake up once and in the morning felt well rested and without a sore back. Staff was very helpful and friendly. Breakfast was great! September 7, 2014
Rated 5.0 out of 5.0 by reunion clean room, big and comfortable, breakfast very good, staff friendly, nice location. September 5, 2014
Rated 5.0 out of 5.0 by Pleasent surprise It was difficult finding an available room during the Labor Day week, The most TV channels ever. One of the largest and nicest rooms I have used. September 2, 2014
Rated 4.0 out of 5.0 by Poor mantainace The fan over the whirlpool tub didn't work and hung out of the ceiling, tub spout dripped water all night and toilet ran the whole time of our stay. August 26, 2014
Rated 4.0 out of 5.0 by Problem with billing & checkout We had wedding party requiring 4 rooms over a 3 day period. One room was completly paid for by the wedding party while the other 3 rooms were going to be paid for by the guests. The party of the room that had been paid for was told on Saturday morning that they needed to check out (1 day early) because their room had only bee paid for for 2 days. This required a personal visit by myself to the hotel to correct this issue because the person working the front desk could not figure out the issues over the phone. This was eventually corrected on Saturday afternoon. Sunday morning, my sister calls me to inform me her room had been paid for but shouldn't have benn. Holiday Inn eventually figured out the problem & issued by credit card a refund. When I had spoken with the hotel manager to make these reervations, I was very clear on what room would be paid for, who was staying in it & the rooms that would be paid for by the guests. With all the activities planned for the weekend my son was getting married, this was the last thing I needed to deal with. Frustrated in Hurricane, WV. August 19, 2014
Rated 5.0 out of 5.0 by clean and convenient Was here three nights on business. Hotel was very convenient to my workplace, which was primary; and, was also convenient to restaurants and interstate. Found everything I am accustomed to at HIEs. Only suggestion would be addition of refrigerator ... always better than relying on ice to keep bevs chilled. Very pleased and much improved on previous visit from several years back; now, it meets brand expectations. August 18, 2014
Rated 3.0 out of 5.0 by Great staff Great pool and hot tub after a long drive. Excellent front desk staff, especially Beth who quickly took care of packaging and mailing a bathing suit accidentally left behind. Room itself needs renovation; bed provided little support. August 16, 2014
Rated 5.0 out of 5.0 by very comfortable and felt right at home. excellent location for us and always stay herewhen we come from out of town to visit family or friends. the beds are very comfortable and the room has always been very clean, as I expect it to be. now living in pa. we visit the hurricane area two or three times yearly and always stay at the holiday inn express, and always will. I would recommend it to everyone. thanks for letting me share this to everyone that reads this. August 10, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable and Great Service! WE love Holiday Inn Hotels! This was my second stay at this hotel and it was wonderful as usual. Sleep great, comfy beds, clean room and helpful staff. Would absolutely recommend. August 7, 2014
Rated 4.0 out of 5.0 by Clean room, very quiet The staff was not overly friendly but they were professional. Our room was clean and very quiet. Breakfast was hot and still available even though we were cutting it close to it being over. No goodie bag or offer of points though. We would stay here again. August 3, 2014
Rated 5.0 out of 5.0 by friendly staff the staff was very helpful to all are needs. very pleasant stay thank you August 2, 2014
Rated 5.0 out of 5.0 by Comfortable room in every category. Everything exceeded my expectations and was very enjoyable. There were no imperfections in the room, amenities, or service. The staff cheerfully helped me recover a personal item that was inadvertently left in my room by searching for it and mailing it to me after they found it. The item has little intrinsic value but great sentimental value to me, so I was considerably relieved to receive it. July 30, 2014
Rated 5.0 out of 5.0 by stay Loved th ed hotel and will stay again the the future. July 29, 2014
Rated 5.0 out of 5.0 by The room was really nice and quite I had traveled all day and it was a later check in. The person at the front desk was very friendly and had a smile on his face even though it was very late. Then when I got to my room it was quite, clean. I would recommend this motel to my friends. July 28, 2014
Rated 4.0 out of 5.0 by staff service excellent During my short stay, it seemed technology was out to get me. At breakfast, the pancake machine broke down just as I was next in line. Then the elevator did the same just as I was leaving for a day with family. Finally toilet didn't respond consistently to flush. But allof these were taken care of with lightning speed by the friendly and courteous staff. And I have to say I wish I'd been staying longer to take full advantage of the amenities like the pool. And that real filling free breakfast! I thought those were a thing of the past until I stayed here. July 25, 2014
Rated 5.0 out of 5.0 by hotel experience I was impressed with the holiday inn in Winfield. will definitely stay there again. July 17, 2014
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