Rated 4.2 out of 5 by 319
Rated 1.0 out of 5.0 by AnthonyR An Unexpected Disappointment
My first room had a number of problems, including a malfunctioning air conditioner, and cleanliness issues, including hair and residue on the bathroom floor, severely water-stained channel guide and notepad, ice bucket without a bag, dust-encrusted air-conditioning vent, and general dust all over the room. An engineer was sent to repair the air conditioner, but it could not be repaired (in fact, he thought he was sent to fix the television).
I requested and was given a new room, and before I even set down my bags I noted screws and other hardware left on the top of the air conditioner. Thankfully I was not travelling with my children - but this lapse was unacceptable and, naturally, the A/C was not working.
I requested a third room, and the room was acceptable and clean, albeit still rather dusty. The shower was clean, the room generally comfortable. Some television channels showed poor reception.
The hotel's location is very convenient, but the views out of the windows are nothing to write home about.
My final disappointment was when I returned home and phoned the front desk with a billing question. The man who answered was difficult to understand, but I believe he was contacting a manager for me. I wasn't placed on hold and could overhear the welcoming of guests and banter between the two front desk agents and after ten minutes I hung up and called back. The woman who answered was friendly and apologetic, answered my question, and then offered to take my phone number so that she could pass it along to the GM. While I didn't feel that was necessary, I gave her my number.
No one has called me back.
July 22, 2014
Rated 5.0 out of 5.0 by D&Peggy Great stay, Thanks!
We had a great stay. Staff was friendly and helpful with directions to the casino. Everything in room was clean and ready for our stay. Breakfast was ready and hot. Thanks again
July 22, 2014
Rated 4.0 out of 5.0 by AirborneSoldier Pretty Good Hotel
Great walking distance to the mall and to the river front. The over all hotel was pretty good. Not the best, but definitely not the worst hotel I have ever been in. The rooms seemed to be a little 'dated' but over all not to bad.
July 20, 2014
Rated 2.0 out of 5.0 by Ed5.7 Dirty!!!!
Room wasn't clean, much evidence of previous occupants (hair!!!!) pillowcase had blood or something on it. AC unit was extremely loud!
July 20, 2014
Rated 5.0 out of 5.0 by Rhonda86 Definitely Recommend
Do not hesitate staying at the Holiday Inn Express in Charleston. Not only was our room immaculate and quiet, but the staff was also very hospitable.
July 14, 2014
Rated 4.0 out of 5.0 by Lisa143 Location
This was the perfect Hotel if you are having a conference at the Civic Center. Just a walk across the street and you are there. Since I was there for several days, I was very happy with the fitness center in the Hotel awesome equipment. Also, the mall which is across the street from the Civic Center had several dining choices.
July 14, 2014
Rated 5.0 out of 5.0 by ecrabt01 Fair rate and convenient location
easy access on and off freeway. close to mall. rate was fair and nice amenities
July 13, 2014
Rated 5.0 out of 5.0 by Cherwis Weekend with friends
The staff is wonderful and the hotel was clean and modrn.
July 10, 2014
Rated 5.0 out of 5.0 by ReggieS Great Staff
I would like to extend my Kudos To The manager on duty at my check in also to the Check in member William He was very professional and did a great and outstanding job. Thanks very much To them the first impression of my stay was a blast.
July 8, 2014
Rated 5.0 out of 5.0 by Coppermum Friendliness of staff; clean rooms
We have stayed at this facility 3 times in the last year. The staff is always friendly and the rooms are comfortable and clean. The ease of being able to travel to appointments is also important.
July 7, 2014
Rated 5.0 out of 5.0 by anonymt very nice
Comfortable bed. Very friendly and helpful staff. Nice happy hour on arrival that was unexpected. Pickup from airport was timely with staff knowledgable about the city.
July 5, 2014
Rated 5.0 out of 5.0 by Heyx2 Reception
My reception at this hotel was amoung the friendliest and most professional of all may hotels stays. I was made to feel very welcome and that the staff was there to help in any way.
July 3, 2014
Rated 5.0 out of 5.0 by JessieS no nickname Comfort and service
My stay at your hotel was great. There was comfort, safe, cleanliness, friendly help from the staff. There was only one fault I found...why point the shower head outside of the tub...That was the accident I was referring to I soak the bathroom before I could turn the water off. The staff was great and speedy when I told they what had happened. I will and would be staying at your hotel again....I would and will recommend your hotel to all of my friends. The front desk staff was very helpful and friendly...I love the interaction with the two young ladies.
July 3, 2014
Rated 5.0 out of 5.0 by Cherwis Wonderful hotel and city
I stayed at the HI Express for two nights and had a great weekend. Joey checked us in with a big smile and a warm greeting. Our housekeeper Ruth made us feel cozy and comfortable in our extremely clean room. I had a little trouble with my rewards card (my fault) and Becky fixed me right up. The Sales Director Julie greeted us in the lobby with a bright smile and a refreshing fruited water station; it was chilled and pretty. We had a healthy breakfast and a hug from the breakfast attendent Jean. Overall my stay was wonderful.
July 2, 2014
Rated 4.0 out of 5.0 by dougr good visit and nice people
Room was very nice. Elevator location seems a little distant. I have been there 3 times with no concerns. Parking can be a little harry at peak times. Attendants were charming and pleasant. thanks
June 28, 2014
Rated 5.0 out of 5.0 by 2005 Vette Nice room and a great staff!
This is a really nice place at a reasonable price. We found the staff to be exceptionally courteous and professional. I would not hesitate to stay here again.
June 26, 2014
Rated 5.0 out of 5.0 by Road Trip 2014 Road trip 2014
Love the beds and pillows. I've stayed in a lot of HIE and never had a problem.
June 26, 2014
Rated 5.0 out of 5.0 by BJ42 Guest Service
The staff was quite professional and most helpful . . . everyone was most pleasant. I especially enjoyed the assistance provided by the desk clerks and the food service providers.
June 23, 2014
Rated 3.0 out of 5.0 by BradR Convienent to Civic Center and Room was nice
Room was nice, Bathroom in slight dis-repair, bad tile work. No vent fan for the steam on the mirror. Mattress was not very comfortable but you can sleep on it. Plenty of pillows.
Would be nice if they stocked the mini fridge with complementary beverages but it was completely empty. For the price I was expecting more.
June 18, 2014
Rated 5.0 out of 5.0 by boxer1 Boxing Trip
Good place to stay on a buxiness trip. The staff was friendly and helpful. It was close to local historic site-seeing landmarks.
June 17, 2014
Rated 5.0 out of 5.0 by Linden1913 Good Stay
Good clean hotel with free breakfast and easy on off access to I-79
June 16, 2014
Rated 4.0 out of 5.0 by Jklu Overall -- Exceptional...but
Our stay was - as always - very good. Because of it's location, you're close to the Civic Center and mall. However, I called several weeks prior to get a roll away bed, since the day I made my reservation there were no 2 double beds available, and was told not to worry since I would get one. When I checked in at 3:30 pm, there were no roll away beds available. So one of our guest had to sleep on the floor; had I known this when I made my reservation plus after calling the hotel, I definitely would have stayed some where's else. Disappointed Club Member.
June 15, 2014
Rated 5.0 out of 5.0 by Mom53 Easy Stay
We stayed at this Holiday Inn for one night of our vacation. We would definitely recommend this hotel. The room was clean and comfortable. Bath towels were the best of any hotel we stayed at for our entire vacation - counting this hotel chain and others. Breakfast was excellent - the variety of choices surely can meet everyone's taste! I would definitely recommend this hotel and would not hesitate to stay here again.
June 15, 2014
Rated 5.0 out of 5.0 by WillTO3 Everything great except..
I thoroughly enjoyed my stay except for 1 instance. I enterd the fitness center at 430 am without noticing the sign for hours of operation. The gentleman who reprimanded me, who I assume was the night janitor, was rather rude in telling me I was not allowed in there before 6am. I made a mistake, for which I apologized, Still , I thik he could have a little more tact than acting like I had set the center on fire or something,
June 13, 2014
Rated 5.0 out of 5.0 by Kan Co Outstanding staff
Our Special Olympics team had a fantastic stay at Holiday Inn Express. Staff was attentive to all our needs. Rooms were clean.
June 11, 2014
Rated 2.0 out of 5.0 by chas14 NOT a 5-star hotel
In my opinion, this is not a 5-star hotel for the reasons I mentioned in the survey -- hair and debris on bathroom floor -- debris on telephone and remote control -- empty tissue box, inadequate washclothes -- no deodorant soap for bathing -- bed too soft -- poor lighting in bedroom area, etc.
However, furniture, carpeting and drapes were in good condition and modern in appearance. Liked the black counter in the bathroom with a shelf underneath for hand and bath towels. Desk clerks were friendly and seemed anxious to please. Breakfast cinnamon rolls were delicious.
I would stay here again, however, because I felt safe..
June 10, 2014
Rated 5.0 out of 5.0 by Studmuffin Excellent location.
Hotel was an overall good experience. I have stayed there before, and will again in the future. Clean room. Good location to Civic Center and Mall. Good food. Attentive staff. Fast internet. Good tv programs.
June 5, 2014
Rated 5.0 out of 5.0 by Rigou Comfort, cleanliness & guest services
The staff was EXCELLANT , the room was very clean, & pretty. A unplesant experence was rectified & had nothing to do with the quality of this hotel . I highly reccomend this Holiday Inn Express!
June 3, 2014
Rated 5.0 out of 5.0 by Donna1312 Great service
Great place to stay. Close to civic center and mall. Clean and comfortable beds. Front desk staff very friendly and professional. Breakfast good value.
June 3, 2014
Rated 3.0 out of 5.0 by Platinum807 Need an attitude check
Two staffs at the front desk at night and in the morning were totally different. The manager/staff at night time gave me a look of not-welcoming. Although he found out that I had a platinum status, he still didn't welcome me but kept asking Credit Card without any explanation or preference checking. I had a bad feeling that he would change the rate so I asked him about the rate. Surprisingly, he increased the rate from my online reservation! I asked him why it was different from the email confirmation, then he said "whoever made an online reservation (obviously ME) was confused, and the rate was not correct." I had to go through my emails to show him a proof, then he couldn't say a word. I wish he apologized me at least.
Even after this incident, I had to literally go over all of benefits with him in order to make sure that he would provide.
The manager/staff in the morning was totally different. She was very kind and professional. Every hotel needs to be very careful about who can be at the front desk, which is the face of that hotel and brand name.
June 2, 2014