Rated 4.5 out of 5 by 114
Rated 5.0 out of 5.0 by BassnOkie Excellent customer care
Staff is well trained, and exhibit top level customer care attitude.
Stay here often and this location has always made me and associates feel like we are truly welcome and appreciated.
August 16, 2014
Rated 5.0 out of 5.0 by pockett Great hotel
Had a great time staying at the hotel staff was friendly
had no problems checking in or out when leaving. Room clean, beds comfortable I would recommend this hotel
if your staying in Hurst Texas
August 7, 2014
Rated 5.0 out of 5.0 by South Texas Traveler Not your old Holiday Inn Express
Holiday Inn has updated their Express hotels, and this one was very clean. Food was varied and good. Room was very clean - especially the floors. Staff was personable. Will return.
August 6, 2014
Rated 1.0 out of 5.0 by work22 Hair in Bed
I found a variety of hair in the bed that didn't belong to me upon check-in - I moved to a new room, same problem. It was gross, I would not stay again.
August 4, 2014
Rated 5.0 out of 5.0 by HI Frequent Guest Great HI Express
It looks the same as others on the outside, but the "Suites" term in the title indicates it has nicer insides than most HIE locations. Everything worked, staff was friendly and helpful, room was spacious with upscale bathroom, Wireless Internet was fast and reliable. The hotel is well situated between DFW and business in the metropolitan area to the West..
August 2, 2014
Rated 2.0 out of 5.0 by darrin1066 Very Noisy Air Conditioner and Poor Service.
The air conditioner became incredibly loud in the middle of the night and kept us from sleeping. The management noted the problem but did nothing about it during our stay and did not apologize for the inconvenience. The hotel was immaculate, and if not for the irresponsive management, noisy air conditioner, and the spoiled milk my wife received we would have had an excellent stay.
July 30, 2014
Rated 5.0 out of 5.0 by Floridagirl28 Awesome Hotel!
Everything about my stay was wonderful. The hotel was one of the nicest Holliday Inn Express's I have ever seen. The staff went above and beyond and were super friendly. I can't recommend this property enough. You won't regret it!
July 28, 2014
Rated 4.0 out of 5.0 by JVPJVP Still poor Wifi
(Review for 2 seperate visits weeks apart) - Of all the Holiday Inn Express Hotels we have stayed at, this one has the worst customer WiFi service.We just stayed here recently when we were in town for a family get together since most of our family is in the area so we had a couple rooms here and I recently returned to attend a 2 day business meeting in the area as well. Most HIE's that we stay at have multiple guest Wifi's to choose from or have a stronger signal so we've never experienced what we experienced at the Hurst location. Other locations we have experienced multiple guest wifi's to log into, like there is one for every floor which is great and we can get in a little work done on our computers in the comfort of our room before enjoying some leisure time the rest of the day. This location definitely needs a Wifi upgrade. I heard other guests mention it to the front desk recently when having breakfast and the desk responded that they have heard that but not alot. I think others just aren't sharing. But everything else is always great as usual when in comes to the staff and other amenities & the grandkids love the pool. We're still a fans of HIE and HIE is out preferred 1st choice where ever we travel to. We're about to try another HEI in the area in a few weeks for a family event & hope we have better luck with the Wifi at this other location. We may have to switch locations even though the Hurst location is more convenient.
July 27, 2014