Rated 4.5 out of 5 by 98
Rated 5.0 out of 5.0 by TheBigNasty Very Nice
Rooms were in excellent condition. Very clean and fresh. Staff was very nice.
July 18, 2014
Rated 3.0 out of 5.0 by TayJ overall very nice place to stay
loved the breakfast. we had it our last day there. and most of the staff were friendly, except one older grumpy man at the front desk late at night.
July 13, 2014
Rated 1.0 out of 5.0 by Barby50 Poor customer service
The person working the front desk gave another couple a key to our room before we even checked out. I went to the front desk to check out saying "it must be time to check out since you have already given our room away. " The clerk then says "he shouldn't have those keys." There was NO APOLOGY. My mother was in the restroom when the man walked into our room. She had to hurriedly close the door sinceshe was dressing after her shower. Everything else about this hotel was nice.
July 8, 2014
Rated 2.0 out of 5.0 by coachingintexas Usually good but...
We came on a weekend that had the hotel under repainting of rooms near us along with kids for a tournament. Apparently the parents think it is ok to let the hotel be adult supervision allowing the kids to trash the pool area with pizza boxes and other adults leaving their empty beer cans 3 feet from the trash can. The room near us was being painted and the fumes were strong enough to reach our room. The bed in our king suite was hard and lumpy feeling and which is unusual because our prior stay the bed was not like this at all. The staff didn't know how to handle either situation when it was brought to their attention except to give a general apology for the situation. If i wanted a queue card response I could read my own. This place is usually a great value but this time it seemed like I should have spent my money elsewhere to get this kind of result.
July 7, 2014
Rated 5.0 out of 5.0 by Jake4545 Great Shower!
The room was nicely furnished with a nice sofa, chairs, and king-sized bed. I loved the shower. It was a nice stone tilled walk-in shower. Nice change that I had not seen in other Holiday Inn Express hotels.
July 7, 2014
Rated 5.0 out of 5.0 by colette Highly recommend
This hotel was so clean and well done! It was very pretty and the rooms were equipped with everything I needed. I had a very restful sleep, a great workout in the gym and an awesome breakfast! Excellent
July 3, 2014
Rated 2.0 out of 5.0 by Disappointed Guest in TX Disappointed
The bed sheets had a red stain and the bed / mattress was very hard / uncomfortable.
Some guest(s) started slamming doors around 5am
June 29, 2014
Rated 4.0 out of 5.0 by rdlgarza Disaster at breakfast
Stayed for two nights over the weekend. Went down for breakfast on Saturday morning and it was a total disaster. Whoever they had working the kitchen was totally unprepared, unorganized and didn't have a clue what they were doing. There was no food, the coffee was gone, people were waiting around for the food to come out. Ended up going to McDonalds for breakfast.
They must have been having staffing issues because on Sunday morning the breakfast was excellent. All the items were stocked and the coffee pots were full.
To be fair, I have stayed at several Holiday Inn Express's at various locations and this was the first time I experienced this type of service.
June 18, 2014