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Rated 4.5 out of 5 by 152 reviewers.
Rated 1.0 out of 5.0 by Dirty, sorry customer service There were several issues that were not handled. The carpet was very dirty, the shower grout had black mold, the room smelled musty. One evening we came back to find our room smelled like smoke. We had been gone for ~13 hours. In summary, a cruddy culture that seems to promote a lack of concern for clients. When we asked to have the carpet cleaned, they said they would need to move us. Really? You can't just spot clean? Upon check out we were told they could spot clean.... We have had guests stay at the Kemah, TX. HIE and been very pleased. Obviously, excellence is not valued at all locations. So be wary when considering HIE. Other than the Kemah, TX location, I will probably never consider a HIE again. October 24, 2014
Rated 5.0 out of 5.0 by Very Good Stay No problems, good accomodations. Had toothpast when I needed it. Quiet and comfortable. Good hospitality. October 24, 2014
Rated 5.0 out of 5.0 by very nice accomodations great location...good room comfort...wonderful breakfast October 24, 2014
Rated 4.0 out of 5.0 by A nice hotel as long as you don't need wi-fi It's a nice property and well maintained. The staff are friendly and they put on a good breakfast spread. There are a couple decent restaurants in walking distance and the Hurst convention center is only a couple hundred yards away. The wi-fi at the HI Hurst is beyond bad. It's back to 14.4K dialup modem speeds. Most of the time, I couldn't get enough bandwidth to connect to the company network. Both in my room and in the common room. If accessing work is important or you think you'll want to watch Netflix, you'll be disappointed. October 22, 2014
Rated 5.0 out of 5.0 by Overall great experience Hotel is easy to find from DFW and the freeway. It's located in walking distance of several eateries, and shopping areas are accessible by shuttle. Lovely interior and nice exterior, rooms are spacious, comfortable, and amazingly quiet so close to freeway. Our group enjoyed the happy hours and breakfasts, good and wholesome food. Lots of nice amenities in the room and bath. Staff is courteous, friendly, and efficient. Easy to use business center and lovely meeting room. Many thanks for a great stay ! October 22, 2014
Rated 4.0 out of 5.0 by Stay Good overall. Breakfast was stocked and started on time. October 22, 2014
Rated 5.0 out of 5.0 by Great Hotel Wonderful experience. Clean and new and very tastefully decorated. Otherwise a very standard HIE experience. October 22, 2014
Rated 5.0 out of 5.0 by Business travels We always stay at this HIE in Hurst while in this area. They have a good breakfast and excellent happy hour in the evening. Great location. October 21, 2014
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