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Rated 4.5 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Excellent customer care Staff is well trained, and exhibit top level customer care attitude. Stay here often and this location has always made me and associates feel like we are truly welcome and appreciated. August 16, 2014
Rated 5.0 out of 5.0 by Great hotel Had a great time staying at the hotel staff was friendly had no problems checking in or out when leaving. Room clean, beds comfortable I would recommend this hotel if your staying in Hurst Texas August 7, 2014
Rated 5.0 out of 5.0 by Not your old Holiday Inn Express Holiday Inn has updated their Express hotels, and this one was very clean. Food was varied and good. Room was very clean - especially the floors. Staff was personable. Will return. August 6, 2014
Rated 1.0 out of 5.0 by Hair in Bed I found a variety of hair in the bed that didn't belong to me upon check-in - I moved to a new room, same problem. It was gross, I would not stay again. August 4, 2014
Rated 5.0 out of 5.0 by Great HI Express It looks the same as others on the outside, but the "Suites" term in the title indicates it has nicer insides than most HIE locations. Everything worked, staff was friendly and helpful, room was spacious with upscale bathroom, Wireless Internet was fast and reliable. The hotel is well situated between DFW and business in the metropolitan area to the West.. August 2, 2014
Rated 2.0 out of 5.0 by Very Noisy Air Conditioner and Poor Service. The air conditioner became incredibly loud in the middle of the night and kept us from sleeping. The management noted the problem but did nothing about it during our stay and did not apologize for the inconvenience. The hotel was immaculate, and if not for the irresponsive management, noisy air conditioner, and the spoiled milk my wife received we would have had an excellent stay. July 30, 2014
Rated 5.0 out of 5.0 by Awesome Hotel! Everything about my stay was wonderful. The hotel was one of the nicest Holliday Inn Express's I have ever seen. The staff went above and beyond and were super friendly. I can't recommend this property enough. You won't regret it! July 28, 2014
Rated 4.0 out of 5.0 by Still poor Wifi (Review for 2 seperate visits weeks apart) - Of all the Holiday Inn Express Hotels we have stayed at, this one has the worst customer WiFi service.We just stayed here recently when we were in town for a family get together since most of our family is in the area so we had a couple rooms here and I recently returned to attend a 2 day business meeting in the area as well. Most HIE's that we stay at have multiple guest Wifi's to choose from or have a stronger signal so we've never experienced what we experienced at the Hurst location. Other locations we have experienced multiple guest wifi's to log into, like there is one for every floor which is great and we can get in a little work done on our computers in the comfort of our room before enjoying some leisure time the rest of the day. This location definitely needs a Wifi upgrade. I heard other guests mention it to the front desk recently when having breakfast and the desk responded that they have heard that but not alot. I think others just aren't sharing. But everything else is always great as usual when in comes to the staff and other amenities & the grandkids love the pool. We're still a fans of HIE and HIE is out preferred 1st choice where ever we travel to. We're about to try another HEI in the area in a few weeks for a family event & hope we have better luck with the Wifi at this other location. We may have to switch locations even though the Hurst location is more convenient. July 27, 2014
Rated 5.0 out of 5.0 by Great Stay We were there Memorial Day weekend for a softball tournament and this place was real nice, good breakfast, clean rooms, and reasonably priced. July 24, 2014
Rated 5.0 out of 5.0 by Clean, quiet rooms Our stay was very comfortable, relaxing. Manager's reception was great! We were able to meet with family casually in this common area. Staff was extremely helpful and professional. July 24, 2014
Rated 3.0 out of 5.0 by A/C had problems The A/C didn't work and had to change rooms after talking to front desk 3 times. They had no one to explain or show how to make thermostat work properly. The manager put us another room after the 3rd call. The second room was good but the pillows were too soft ( even the firm ones) and the A/C was noisey. July 23, 2014
Rated 5.0 out of 5.0 by Best Hotel By Far! This is not only the NICEST Holiday Inn Express I have ever stayed at, but the nicest hotel I have ever stayed at! From the Director of Sales, Aimee, to the General Manager, Robin, everyone on the property goes out of their way to ensure that your stay is a 5 star stay! I would definitely recommend this property to anyone traveling through or into the Hurst area! July 22, 2014
Rated 4.0 out of 5.0 by Just visiting Good looking building inside and out. The eggs were a little dry. Great cinnamon rolls! The room was nice. One of the business center printers was out of toner - (that happens). The teen age youth group made a lot of late evening racket up and down the hall ways. Otherwise good value and would have been a very nice stay! July 22, 2014
Rated 5.0 out of 5.0 by Great service I was staying for a conference and my experience staying here was very good. Monica went out of her way to assist me and I very much appreciated what she did for me. The young man on the Front Desk (sorry i didn't get his hame). was very helpful on a number of occassions with various requests and advice despite being busy. The food and food service were excellent and the room was very clean and comfortable. I will defintely stay here again if I am in the area. July 21, 2014
Rated 5.0 out of 5.0 by Everything needed My stay was very good. The hotel was clean; room was nicely appointed; bed comfortable. Staff were friendly. The only negative was the wi-fi service. Although it was free, which was great, it was the slowest I've experienced. I would, however, definitely stay here again! July 21, 2014
Rated 5.0 out of 5.0 by Clean and Friendly The DFW West Hurst HI is within a short walk from the Hurst Conference Center. I spent all week at this Holiday Inn which was very clean with a friendly staff. It was nice to return back to the HI for happy hour after a long day with some colleauges. I have to return back to the area within a month and will definitely stay there again. July 21, 2014
Rated 5.0 out of 5.0 by Very Nice Rooms were in excellent condition. Very clean and fresh. Staff was very nice. July 18, 2014
Rated 3.0 out of 5.0 by overall very nice place to stay loved the breakfast. we had it our last day there. and most of the staff were friendly, except one older grumpy man at the front desk late at night. July 13, 2014
Rated 1.0 out of 5.0 by Poor customer service The person working the front desk gave another couple a key to our room before we even checked out. I went to the front desk to check out saying "it must be time to check out since you have already given our room away. " The clerk then says "he shouldn't have those keys." There was NO APOLOGY. My mother was in the restroom when the man walked into our room. She had to hurriedly close the door sinceshe was dressing after her shower. Everything else about this hotel was nice. July 8, 2014
Rated 2.0 out of 5.0 by Usually good but... We came on a weekend that had the hotel under repainting of rooms near us along with kids for a tournament. Apparently the parents think it is ok to let the hotel be adult supervision allowing the kids to trash the pool area with pizza boxes and other adults leaving their empty beer cans 3 feet from the trash can. The room near us was being painted and the fumes were strong enough to reach our room. The bed in our king suite was hard and lumpy feeling and which is unusual because our prior stay the bed was not like this at all. The staff didn't know how to handle either situation when it was brought to their attention except to give a general apology for the situation. If i wanted a queue card response I could read my own. This place is usually a great value but this time it seemed like I should have spent my money elsewhere to get this kind of result. July 7, 2014
Rated 5.0 out of 5.0 by Great Shower! The room was nicely furnished with a nice sofa, chairs, and king-sized bed. I loved the shower. It was a nice stone tilled walk-in shower. Nice change that I had not seen in other Holiday Inn Express hotels. July 7, 2014
Rated 5.0 out of 5.0 by Highly recommend This hotel was so clean and well done! It was very pretty and the rooms were equipped with everything I needed. I had a very restful sleep, a great workout in the gym and an awesome breakfast! Excellent July 3, 2014
Rated 2.0 out of 5.0 by Disappointed The bed sheets had a red stain and the bed / mattress was very hard / uncomfortable. Some guest(s) started slamming doors around 5am June 29, 2014
Rated 4.0 out of 5.0 by Disaster at breakfast Stayed for two nights over the weekend. Went down for breakfast on Saturday morning and it was a total disaster. Whoever they had working the kitchen was totally unprepared, unorganized and didn't have a clue what they were doing. There was no food, the coffee was gone, people were waiting around for the food to come out. Ended up going to McDonalds for breakfast. They must have been having staffing issues because on Sunday morning the breakfast was excellent. All the items were stocked and the coffee pots were full. To be fair, I have stayed at several Holiday Inn Express's at various locations and this was the first time I experienced this type of service. June 18, 2014
Rated 5.0 out of 5.0 by Good stay! Was there for a week on business, and it was wonderful. Beds are comfy, rooms were clean, and staff was very friendly. Would definalety stay there again. June 17, 2014
Rated 5.0 out of 5.0 by Excellent choice Although local folks informed me we were in the Ghetto of Dallas, I felt safe and comfortable the 2 days I was here. The hotel was wonderfully modern and very appealing and comfortable. I truly enjoyed my stay and would definitely recommend this hotel to anyone needing a room in the area. June 16, 2014
Rated 3.0 out of 5.0 pool We look forward to using pool and hot tub, but that did not happened. No hut tub, and water was very cold to relax our body and muscles. So we ar not sure if we would stay there or not next time, but front desk and employes were nice. June 12, 2014
Rated 5.0 out of 5.0 Holiday Inn Express always makes us feel welcome. From the person at the desk to the person at the meal room is always friendly and makes is feel at home. June 11, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel I felt like I was staying at a 5 star hotel. This place is absolutely beautiful. The cleanliness was fantasic and the free breakfast was above and beyond. It was like staying at a luxury hotel in Vegas! June 10, 2014
Rated 5.0 out of 5.0 by Convenient, Reasonable and Comfortable Staff was way above the ordinary during our visit. Reception was prompt and complete. I was very surprised to see a Happy Hour appetizer spread that equals the best. Our room was exceptionally well prepared. Parking was very adequate and convenient. Yes, we'll stay here for our next Hurst, Texas visit. June 9, 2014
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