Rated 4.0 out of 5 by 33
Rated 5.0 out of 5.0 by jdavid2002 Service the way it should be
Our select baseball team played a tournament in the neighboring city of Taylor and we stayed in the Holiday Inn Express in Hutto. They staff were very accommodating to our team and all the other baseball teams staying. Our initial room had some problems with the door latch and the host on duty upgraded us to a suite for the same price as our original room. Our room was clean, roomy and slept all 4 of us comfortably. The breakfast had numerous choices from toast to pancakes with coffee or 4 different kinds of juice to drink. We'll definitely be staying again - Well done Holiday Inn.
September 12, 2013
Rated 3.0 out of 5.0 by Hoochie Better than average
Walls are thin. Could hear people talking and television in next room. Difficult to get to sleep.
August 29, 2013
Rated 5.0 out of 5.0 by KWB2 Always a Great Stay
The hotel staff are excellent - Matt and Joycelyn, as always, treated me professionally with a warm and friendly appeal. The breakfast staff were well prepared and friendly.
I always look forward to staying at the HIE-Hutto when visiting for business in the area.
The room was perfect, clean and stocked.
August 26, 2013
Rated 5.0 out of 5.0 by Cliff44 Clean and confortable.
I have stayed in this hotel on numerous occasions and I have had an excellent experience each time. I have used all amenities, such as the pool, the weight room, the business area and of course have enjoyed the breakfast food. The staff has always been helpful and courteous. The property is always clean on the outside and the rooms are in excellent condition. I highly recommend this hotel.
August 21, 2013
Rated 2.0 out of 5.0 by elmeyer Not a good night's sleep.
Our stay would have been wonderful had it not been for the smoke alarm that began chirping at 2:00am and chirped every 37 seconds until we checked out the next morning. Aside from that, the hotel exceeded our expectations.
August 21, 2013
Rated 1.0 out of 5.0 by JPDSAD10 Very unsatisfied customer
This was the worst overnight experience that I have ever experienced with an IHG hotel! My family and I arrived at the hotel and we were never told that numerous guests had dogs in the hotel until we arrived to our room and heard barking and howling. I called the front desk to learn that a dog show was in the area and the hotel had dogs on every floor. My family and I, which includes two young children had to listen to barking most of the night and then it started again early the next morning!! I asked for a manager the next morning during checkout and I was told that a manager was not on site. I asked for the manager to give me a call and never recieved a phone call from the hotel after our very unpleasant stay. I travel often and this was by far the worst experience at any hotel.
August 2, 2013
Rated 5.0 out of 5.0 by Mirzanick13 Staff and service were great
Great location and staff made you feel comfortable
June 5, 2013
Rated 3.0 out of 5.0 by rcash07 Shower curtain broken
On my last stay, as I was getting in the shower, the shower curtain came tumbling down on me. The mount on the sides where the shower rod secures came down, not allowing me to put it back up, therefore showering with water going on the floor everywhere.
May 29, 2013
Rated 4.0 out of 5.0 by bittygirl51 Disappointed with Continental Breakfast
Upon arrival we were very pleased to see very new and clean surroundings. The customer service was excellent upon check in and we loved our beautiful room. The king bed was very comfortable! I was concerned about our room being located right next door to the elevator and vending/ice, but noise the two nights we were there was non-existent. Room was very quiet.
We only had two problems with our room. One was the TV. Many of the channels were noisy and staticy and unable to be watched. The other was the refrigerator did not keep things very cold.
Last but not least, and the reason for this review - we were extremely disappointed with the fact that there was no white bread on the breakfast bar - only wheat! I was sure that if requested the first morning, that the second morning there would be some - but NADA! No white bread! This is a major issue for those on a gluten free diet. We opted for a white bagel - which was VERY STALE! In fact, it was inedible! Powdered eggs, and turkey bacon - although they may be healthier options are not what I would call "quality". Did not seem to match the rest of our experience at all!
May 14, 2013
Rated 3.0 out of 5.0 by TroyR Priority Club Comparison
The personnel and service were what I have come to expect and why I am a priority club member. However, the walls were absolutely paper thin (the television next door was audible to the point that it was like listening to the dialogue on a radio, and they honestly didn't have it that loud. This went on until after midnight.) Also, breakfast was pretty skimpy compared to what I have grown accustomed to with Holiday Inn Express. Just eggs, biscuits, and gravy in the hot section No bacon, sausage, etc. All in all, a decent stay for anyone other chain, and certainly the service measured up, but a subpar day for HIE.
March 14, 2013
Rated 4.0 out of 5.0 by Feats Business Center Needs a Few Signs
Everything was in keeping with the standards expected of an HIE. The business center has three computers but only one computer is connected to the printer, and nothing to indicate which one. Couldn't print my boarding pass even when getting on the right computer. No one seemed to know how to take care of the problem. A little frustrating. Loved the furnishings in the main lobby, and the room was very nice. The staff was friendly.
February 22, 2013
Rated 2.0 out of 5.0 by AEDQueen Latest Stay with your Hotel
I have been staying at the Hutto location for about 3 years now, if not longer. I travel there quite often doing work for all the Fire Departments in Williamson County. I usually use you guys as a hub so to speak because I usually have great luck there and I enjoy your hotel. This past visit February 14, 2013....not so good. I checked in at like 1:00 am travelling in from Galveston, TX. The next day I went to work and my husband was packing up the room while I worked. He returned after dropping me off at the Taylor Fire Dept and loaded up our things. At lunch he realized, after I asked, that he forgot our hanging clothes as well as everything in the refrigerator. It had only been 30 minutes since checkout. The night we checked in, i placed 4 Bud lights, 4 Coors lights in a bottle with cuzzies, 2 cans of Sprite, 1 bottle of white zinfadel, tamales and summer sausage. Anyway, when we realized we forgot our stuff, I called the front desk and she said she would check the room and to come on back. Pat returned for our belongings and she handed over the clothes. He asked about the refrigerator stuff and she claimed there was nothing in the refrigerator. When I finished working, i called her back and questioned what happened to our refrigerator items. Front desk asked me to hold while she asked housekeeping. After lengthy hold time, she returned and said she had our items and we could return to pick them up.....(trip #3). When I arrived, she tried to give me multiple 6 packs of beer that was not mine along with my items (minus the sprite, tamales, and summer sausage) that were actually in a Macy's bag that I had thrown away in the room. My whole point to this is that I feel like the personnel was dishonest in the whole situation. They wasted my time and gas having to return multiple times just to reclaim what was rightfully mine anyway. I do not like thiefs and feel that I will no longer be able to stay at your facility in Hutto because of this. I do not trust that items of more value will not be stolen if left in the room, even if by accident. This is sad to me, because I do alot of work in your county and now I will have to build a relationship with another hotel. I really think you need to look into the personnel you have on duty so you do not lose more great customers....especially repeat customers.
February 21, 2013
Rated 4.0 out of 5.0 by Koolkris9898 Visit to Moms & Dads
We started staying here when it became too difficult to stay at our parents homes during visits. It has consistently been worth staying every time. Overall is good because while this hotel is average, its staff are so good, they bring the score up. The room is quite comfortable, especially the bed. Noise from the hall has been distracting at times. The room price is all over the map so good luck on that. We are food snobs so I like the way it says Variety of Choices, yes there is a good variety. Again, the staff make the difference and they are why we keep returning. Many thanks for their efforts.
January 27, 2013
Rated 5.0 out of 5.0 by KenB2 Always Good
The staff, Jocelyn, Matt, Tia, John & Danielle, all managed by Sherry make a great team! Any discrepancies are remedied immediately and efficiently. I am a very understanding guest, so some small things don't upset me, but I do report them to the staff for repair or adjustment. My stays have been so frequent, they treat me like family, which makes staying their very enjoyable.
Housekeeping at times does need more attention, but their errors are for me easy to overlook, whereas some clients may not.
An outdoor, covered seating area in the rear would be a nice addition - with a BBQ would be great!
January 21, 2013
Rated 1.0 out of 5.0 by tuco Bad Management
I don't recommend this hotel, it's way better staybridge .
January 6, 2013
Rated 5.0 out of 5.0 by Izzy49 A great experience
I had a wonderful weekend stay at the Holiday Inn Express. My Grandkids had a wonderful time there also.. The employees were very friendly and are very helpful. The breakfast was great, my grandson age 4 wanted to take the Pancake Machine home. When you push the button 2 Pancakes come rolling out onto your plate...The Breakfast food was good and everything was freshly made. The fruit was so pretty that my granddaughter age 1 took a bite out of a banana with the peeling still on it. They were not ready to leave. The rooms were beautiful. Over all the Hotel is beautiful inside and out. So if you are going to Hutto Tx you have to stay at the Holiday Inn Express. Also there are lots of places to eat and shop in the area.
January 3, 2013
Rated 5.0 out of 5.0 by HoneyBadger Outstanding Staff & Clean Quiet room
Stayed here for a 2nd visit last week. Very clean and modern hotel with excellent staff. Safe environment and quiet.
We'll be back!
December 7, 2012
Rated 2.0 out of 5.0 by EJKfromWA Not my favorite
Everyone at the hotel was very accommodating. It was the accommodations that were not as great. Paper thin walls - super busy decor - didn't give a relaxing vibe.
November 30, 2012
Rated 3.0 out of 5.0 by surlynkid Priority Club Gold Meaningless??
I used to be welcomed as a Gold Member, treated as a Gold Member and got some little trinket (even a bottle of water) when I checked in. Now I get nothing. No current points noted on my paperwork or anything. Holiday Inn is going to lose me to other chains that reward and recognize frequent travelers.
Put me next to the elevator so I could hear a band of gypies checking in with their kids screaming in the hallway when I was trying to go to sleep. I will pass in the future and use another chain.
November 28, 2012
Rated 4.0 out of 5.0 by Singleb No hot water in shower
Let me first start by saying that this is a brand new hotel and is beautiful. The staff was friendly and informative.
Where the problem came in is when I went to take a shower in the morning. I had no hot water. The reason for my stay at this hotel was my mother is in the hospital nearby. She was having surgery first thing in the morning and I was to be there by 5:30 in the morning. When I went to take a shower I couldn't get any hot water. The shower is a one handle knob. I turned the shower on and let it run for several minutes on the hot side and never got any hot water. I then tried it on the side that said cold and let it run for several minutes and still no hot water. After that I tried the sink and had lots of hot water. I tried the hot water side in the shower again and still no hot water. Jumped in and took a really quick shower and then washed my hair in the sink. When I went to check out in the morning I told the desk personnel and was told they had spoken to the management about prior complaints about lack of hot water. The Manager explained to the desk personnel that some of the piping had been reversed when built. I say that might be true, but there was no notification in the room about it and none given when I checked in. BUT I tried both positions and still didn't have hot water!!!
November 20, 2012
Rated 5.0 out of 5.0 by Ted63 Great Property
This property is one of the best locations i have stay at over the past few years.Great job and keep up the great work!!
November 12, 2012
Rated 5.0 out of 5.0 by Nana13 Very nice for the price
We got a handicap accessible room and it was spacious, comfortable, and quiet. Excellent breakfast, a very clean and modern hotel. I would stay there again and recommend it.
November 11, 2012
Rated 5.0 out of 5.0 by Barb1971 Always great stay & service
I stay here regularly while visiting our daughter & grandkids. Love this hotel. Staff is always fabulous!
November 5, 2012
Rated 4.0 out of 5.0 by Snoopy23 Awesome 10 day stay
It was our first longer time at a hotel and it was a really nice stay. Room was clean and beds were very comfortable. We didn't try the pool or fitness room. Breakfast could use some make over and so does the Wi-Fi connection.
October 19, 2012
Rated 5.0 out of 5.0 by sugerbear room
The room was great clean and comfortable. Although there was alot of outside noise! You could hear people above you walking around and people in and out of doors all thru the nite. did not get alot of sleep!!!
October 12, 2012