Rated 4.0 out of 5 by 72
Rated 1.0 out of 5.0 by Tag_erap Terrible odour and even more terrible customer service
Upon my arrival on August 23rd I was checked into room 419. The room immediately stank of mould and cigarette smoke even though the a/c was running on full blast. I immediately went to the front desk to confirm if my room was smoke free, they assured me it was 'smoke free'. I tried to open the window but I soon realized it does not even open, we also soon discovered after we showered that the exhaust fan does not work in the washroom and the room was filled with steam thus creating a more mouldy smell. I called the front the desk and informed them of the exhaust fan and they said that there was no maintenance worker until 7am the next morning (it was 8pm) and there was not much they could do. I was soon offered a new room by a man who identified himself as a shuttle bus driver at my door. I asked to see the room first and test out the washroom exhaust fan, again it was not working and it smelled just as bad so there was no point in waking my children and moving them. I was tossing and turning all night because the odor and terrible experience, I ended up sleeping in my car and only came in to check my wife and kids.
Upon check out, I informed the front desk of my experience and they immediately informed me I could not get a discount. I didn't even mention a discount but simply my experience and the man became very defensive. I was promised 50, 000 'ihg' points within 72 hours and have still not received it. I paid top dollar and read positive reviews but I can assure you this particular hotel would be in the negative ratings if it allowed me to do so.
I am not writing this review to receive my points, but simply to voice my terrible experience at Holiday Inn Express Washington DC
September 3, 2014
Rated 5.0 out of 5.0 by Ms.Danielle Great place
I stay at this location 2-3 times a month and every time My stay is awesome,.. When I come in the door they know me and are so kind and accommodating they greet me like I own the place...My room is always clean I have had 1 complaint since I have been staying here the last year an half, But it was addressed and in a matter of minutes my room was changed.
close to malls and Wal-Mart all sorts of restaurants etc..and it takes less then 7 min to get into DC.
Just a very nice place to stay and the staff are Fabulous!!!
September 3, 2014
Rated 5.0 out of 5.0 by charlie1960 excellent front desk service
After a long twenty hour road trip, the last thing needed is a negative experience at check in. The front desk associate was pleasant, professional and proficient in her handling of the check in process.
August 28, 2014