Rated 4.7 out of 5 by 359
Rated 4.0 out of 5.0 by KathrynC Check in a disappointment
We have experienced many hotels over the years, but Holiday Inn Express is consistent no matter where we stay. And that is a great positive!
Which is why we were very surprised at the lack of friendliness of the young man behind the front desk. At check in, he barely smiled and refused eye contact.
Throughout the whole process, he was definitely unfriendly and unwelcoming.
We have never experienced that type of reception at any Holiday Inn before, so it was quite surprising.
I'm going to assume the young man in question must have had a horrible day, or something occurred that made him closed off.
On the flip side, the lady who took care of breakfast, more than made up for the unfriendliness at the front desk. She smiled, made eye contact, asked how I slept, if I was enjoying my stay, and if there was anything she could do to help out. Definitely a great asset to your hotel!!
February 9, 2016
Rated 1.0 out of 5.0 by Einor Comfortable bed and fair service.
I stay at this unit about 6 times per year as I have my 2 children and their large families that live here. The outer overhang at the front door will always drip down you neck if it is raining or snow is melting, The gutter system is all messed up and doesn't work right to take all of the water off the overhand. It needs to be sealed amd heaters need to be installed to keep the gutters from overflowing and running down you neck.
February 5, 2016
Rated 5.0 out of 5.0 by shellyshellyshelly Great Customer Service
Wonderful Customer Service!
The entire staff here is wonderful!
Trina at the hotel made me feel like family.
The hotel accommodated our entire family through a family funeral. They were very accommodating. I needed some documents printed and the printer was not working. The front office staff printed them for me.
February 2, 2016
Rated 5.0 out of 5.0 by wdwilley Comfortable Bed and great staff
The bed is my accommodation was wonder and quite comfortable. The staff at the Idaho Falls hotel and Suite was extremely professional and very courteous and helpful.
February 1, 2016
Rated 5.0 out of 5.0 by 2015 Frequent traveler Great Hotel
I am part of an airline crew so I stay at many different hotels and have a good basis for comparison. This is a good one. The staff was friendly, cookies delicious, rooms and public area very clean. I would definitely stay there again if I was on my own dime.
January 26, 2016
Rated 5.0 out of 5.0 by Frogjump Great value
Great hotel, close to good dining and shopping. I have stayed several times and have zero complaints. I will continue to stay here in my travels and hope to receive the same wonderful service again and again.
January 10, 2016
Rated 5.0 out of 5.0 by Post8675309 Comfortable bed and great service
I would recommend the Holiday Inn Express in Idaho Falls to everyone. The staff is very friendly, rooms are clean and comfortable.
January 9, 2016
Rated 5.0 out of 5.0 by Soapboss Very nice hotel
The staff was very helpful, the room was clean, and the service provided was great.
December 28, 2015