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Rated 4.7 out of 5 by 204 reviewers.
Rated 5.0 out of 5.0 by very relaxing I had two very relaxing nights at this hotel. Breakfast and a light dinner was a big plus for me. I didn't bring my bathing suit but having a morning coffee by the pool was relaxing. Would highly recommend staying here. The people made me feel very welcome and they are very hospitable. I will return again. Thank you. February 23, 2015
Rated 5.0 out of 5.0 by The Best! This is the BEST HIE we have stayed at. The staff are AWESOME! Melanie, you made us feel so welcome, thank you. Our room was very comfortable. Arlene, thank you for packing us a goodie bag to take on the road. (I hope I got your name right.) We will definitely be back! February 22, 2015
Rated 5.0 out of 5.0 Awesome treatment and great service. This facility and the staff were great! We stay there whenever we drive through Idaho Falls. February 19, 2015
Rated 5.0 out of 5.0 by Wyhrsecrazy Great stay as always. Lisa at front desk is most pleasant individual to deal with. Pool and spa great. Will be staying there again. February 19, 2015
Rated 5.0 out of 5.0 by Always a pleasure! We stay here whenever we come to Idaho Falls for family events. It's so great to know what to expect. When grandchildren are with us, they love the pool, the breakfast, and the hot cookies in the afternoon! February 18, 2015
Rated 2.0 out of 5.0 by Poor Service Every day of my stay I had to get a new key card. What a hassle. Also, I was not able to use my IHG points. February 18, 2015
Rated 5.0 out of 5.0 by Wonderful service Jan.30,I traveled by train to Salt Lake City, and was met there by my daughter and baby son at 3:00 am, Jan. 31. Then we drove all night to Idaho Falls,arriving at Holiday Inn Express about 7:00 am. My youngest daughter, was at the hospital next door, having her 1st child. We had basically no sleep on our route. I was so thankful when Lisa, the receptionist, helped me. She was kind,friendly and compassionate, explaining that we could rent the room and start sleeping immediately, and that breakfast would be available until 10:00 am. She and Bart, the Maintenance guy, even helped carry our bags in. Lisa gave me a very reasonable rate, explaining about cookies, meals, and all the other wonderful things you offer. She has gone the 2nd mile in every way since we met her. I definitely think that you should give her a raise, along with Bart, Melanie, the Manager, and also Aileen, in the kitchen. We ended up staying 3 days, and some of our other family members joined us. A hide-a-bed was provided with no extra charge. The room was clean and spotless. I will definitely stay there again. The breakfasts were delicious. The location was ideal and provided us much needed rest to welcome our new grandchild. Thank you! February 14, 2015
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