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Rated 4.7 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by Home again I MUST travel for work. I CHOOSE the places that make me feel at home and welcome. Your staff are great. You make the business trip a good experiance every time. Thank you Melanie, Wynette, Wendee, Juan, Ryan, Debbie and the nice breakfast ladies. I appreciate you all. PS I really love my regular room. See you again next week and looking forward to it. MW August 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We enjoyed our stay and will likely stay there on our next visit to Idaho Falls. The staff is very courteous and helpful. The breakfast was very good, a nice touch are the small boxes and bags for a take away treat. The beds are very comfortable. The bedding did appear a bit worn but very clean. The internet service was very good. Our grandchildren enjoyed the pool. August 14, 2014
Rated 3.0 out of 5.0 by Check-in Staff The check-in individual, a young man, seemed to be more interested in getting back to talking with his friend rather than assist us. During Daily room set-up, the hotel staff ignored my request for a high floor and out of the noise. When we arrived we were directed to the first floor. The staffer provided an excuse "that no one had checked out on the third floor that day, but he would try and "steel" a room for us." We later learned that this young man had actually told us a story. The daily staff including the GM were more than apologetic to us. The remainder of the staff and the hotel were in keeping with HIE's high standards. August 13, 2014
Rated 5.0 out of 5.0 by great stay This was our first experience at a Holiday Inn Express. We've stayed at regular Holiday Inns before. We were very pleased with both. We especially like having the breakfasts available. The food was good and there were several choices for breakfast. However, don't expect it to be like eating in a restaurant. It's a buffet so you take what's offered, not how YOU want it cooked. August 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed, friendly staff! Recommend a top-floor room, the accommodations are very good here, very clean hotel, good staff members, excellent quality bed linens, August 9, 2014
Rated 5.0 out of 5.0 by Good Hotel, Excellent Service We arrived very late due to underestimating the driving time. The staff member on the front desk was extremely helpful and even threw in a bag of trail mix since it was late and we had not eaten! The room was clean and well maintained and breakfast was very good - certainly above average for a HI Express. August 8, 2014
Rated 4.0 out of 5.0 by Excellent hotel on the river This is my "go-to" hotel when I find myself in Idaho Falls. The staff is friendly and the hotel is clean and well maintained. Idaho Falls is not typically a vacation destination if you are staying in a hotel, but this hotel makes you feel like you are taking a holiday. August 5, 2014
Rated 4.0 out of 5.0 by Great staff and amenities Hotel was great all around, staff, pool, breakfast, laundry, beds, room. We had a major problem with our A/C unit not providing cool air, and the staff went out of their way to try to fix, but it was bothersome. The manager helped us out and we were happy with the result. We really enjoyed everything else about the hotel and this wasn't something they could control, but tried anyway. Pool and hot tub were great, laundry machines worked well, and the breakfast was fresh, all good. August 4, 2014
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