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Rated 4.3 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Good time Very nice visit".......lStaff was very nice, the lady in the dining was very busy, could use some help. October 7, 2014
Rated 5.0 out of 5.0 by Nice rooms, GREAT staff Room was very nice and clean. Staff was very friendly and helpful. Location is great; easy to get to and from, and lots of dining choices very close by. All cooked items on the free breakfast were very over cooked and dry...impossible to eat. But they also had fruit, yogurt and cereal, so I could still eat something for breakfast. October 7, 2014
Rated 5.0 out of 5.0 by Recommend This was a very clean friendly hotel with very comfortable beds. October 2, 2014
Rated 5.0 out of 5.0 by overall impressed with hotel from outside to inside The building was taken care of you could tell that from outside to inside. The staff was very professional and willing to make your stay enjoyable. October 1, 2014
Rated 3.0 out of 5.0 by We had room 112 and the neighbor was the laundry with washing machine running all night. That room 112 should never be used to guest. room 112 should not be used to guest. Noisy all the time Because washingmachine in The next room that where running all Night. September 24, 2014
Rated 5.0 out of 5.0 by Great Service I look to stay at The IHG properties whenever I travel. They are always clean, reasonably priced and the service is great. I will recommend them to anyone wanting a really good to stay when traveling. September 23, 2014
Rated 4.0 out of 5.0 by great location We stayed at this hotel for our daughters softball tournament that was close to the hotel. As a IHG rewards member is why I chose this hotel. It's in a great location, right off interstate, 10 min from sports complex and 15 min from downtown. So close access to highway makes a good choice for KC activities. Staff very nice, rooms nice and comfy, easy accessibility. September 23, 2014
Rated 5.0 out of 5.0 by Great job Had to go to blue springs mo from grove ok to look at a car and blue springs has no holiday inn so we mad our way to this one. Nice girl at counter to check us in and room was clean and quiet . My wife and I both enjoyed our little get away and nice big bed September 19, 2014
Rated 5.0 out of 5.0 by Great Service Your maintenance and housing keeping staff are excellent. The one small problem in the bathroom sink was fixed immediate by Scott, your Maintenance Manager. The house keeping staff was excellent too. They were very pleasant, had smiles on their faces and were eager to assist us in any way they could. Char and Mariah were outstanding. When we return next year we want them to take care of our room. The front desk staff was pleasant and helpful. They were able to give me directions to locations. Your hotel is a 10 out of 10 for us and we look forward to returning next year. September 19, 2014
Rated 5.0 out of 5.0 by Business stay Hotel staff was very friendly and attentive. Clean and functional. September 19, 2014
Rated 5.0 out of 5.0 by Great Front Desk Service I have been staying at this property regularly for several years and it is nice that the staff remembers know who I am and are always very cordial and attentive. Special recognition to Richard who is always very professional and courteous. September 18, 2014
Rated 5.0 out of 5.0 by Comfortable beds and great breakfast Dinning area very comfortable and clean and food was properly fixed. September 18, 2014
Rated 2.0 out of 5.0 by Not up to HIE standards I am a Platinum customer. This experience was up to par for HIE. The sheets smelled like someone had slept in them. At check in they needed all my information. Something must have been down. September 17, 2014
Rated 5.0 out of 5.0 by Friendly staff and great breakfast We always stay at this Holiday Inn Express when traveling through Independence MO. We have never been disappointed and the staff have always went above and beyond our expectations. Highly recommend this Hotel! September 15, 2014
Rated 4.0 out of 5.0 by Good - not Great The recognition for Priority Club member was the best I have ever received! We received points, room upgrades, and recognition at check-in! The front desk truly made our stay more enjoyable. The breakfast was standard for a HIE - no complaints. The rooms needed a little TLC. There was dirt in the corners and some of the furniture was ripped so the stuffing was exposed. The pool and hot tub were fun and clean. Thankfully we the only ones using them or they would have been crowded. September 14, 2014
Rated 5.0 out of 5.0 by Another great experience. Staff is outstanding, accommodations are terrific. I stay here every week and have had wonderful experiences. September 14, 2014
Rated 5.0 out of 5.0 by Great stay for a vacation and nice for families. We stayed for two nights in a jr. suite (2 beds, one pull out) and visited the historic town of Independence, MO. This hotel is also nicely located close to the KC Royals baseball team park, Bass Pro Shop, and other nice shopping areas. There are a wide variety of restaurants located very close to hotel, one just across parking lot, a couple across the street, and several within a 5 minute drive. I found the jr. suite style room to provide some extra "breathing room" for us and our 2 children, and there was also a small wet bar, microwave, and mini-fridge. The hotel staff was prompt with requests and able to answer questions. The indoor pool area was clean and well-kept. Pool is a bit small when several guests are present, but works great for cooling off and relaxing for a bit. I found the room to be overall clean and very comfortable. Like many hotels in the Holiday Inn Express chain that we've stayed at recently, unfortunately, this brand is starting to show it's age a bit. There were some minor things that needed updating or repair that I noticed, but nothing that made our stay uncomfortable or would prevent us from using or recommending this hotel again should we come back to the area. This hotel is great for families and travelers, and provides all the qualities and amenities to make one's stay comfortable for a decent price. September 13, 2014
Rated 5.0 out of 5.0 by Stay in independence, MO Hotel was close to the I-70 freeway and head very comfortable beds and the room was quiet. September 10, 2014
Rated 5.0 out of 5.0 by Quarterly visit Overall very good. Breakfast bar was not up to par. Last two visits to this hotel have been lacking in the breakfast area, but that was the only downfall. September 4, 2014
Rated 3.0 out of 5.0 by Not quite up to what I expect at a Holiday Inn We were on a 3 week road trip and stayed mostlly at Holiday Inns. I have to say that this one was below the others we stayed at. To see the desk clerk brushing his teeth at the counter from your breakfast table is not what one would expect. The overall quality of this Inn was below our expectations. Breakfast was not ready waited 20 minutes and a lot of the items were not available yet. Probably will find another place the next time we are in the area. September 4, 2014
Rated 4.0 out of 5.0 by Great Experience I used points on point breaks to book this room. I stayed 2 nights for a total of 10,000 points. Breakfast was just like any other HIE. It's good if you haven't had it much but can get old if you stay at a lot of HIE's. This hotel kept up with any other HIE. It's a great place to stay. September 4, 2014
Rated 4.0 out of 5.0 by Comfortable bed The bed was comfortable but the room smelled of smoke. September 3, 2014
Rated 5.0 out of 5.0 by Great location in independence missouri I went to independence Missouri for a concert (ALABAMA) and a royals game. I RECOMMEND THAT IF YOY NEED TO STAY IN THE KCMO AREA STAY HERE!!!!! September 3, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet. This was one of the most quiet places we have every stayed. Had a great stay. TV channels weren't coming in for some reason, but we found something to watch. Highly recommend! September 2, 2014
Rated 5.0 out of 5.0 by Nice hotel in safe area. Very nice hotel in a safe area, with numerous sit-down and fast food restaurants within walking distance. Clean and large rooms. They could use another luggage cart and the hot tub could be a little warmer. August 31, 2014
Rated 5.0 out of 5.0 by Front desk Front desk check in was easy and fast. The front desk clerk was very nice and helpful. Breakfast area during breakfast time needs to have tables wiped down more, they were sticky from syrup. Overall very clean though. Everything was stocked well and hot. August 29, 2014
Rated 5.0 out of 5.0 by Great Stay The staff and the rooms are just great. We always enjoy our stay. Thank you! August 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Have stayed here several times over the past 15 years and have never been disappointed. This location was the first HI Express I ever stayed at and because of the quality/value I always check the HI Express website when vacationing other places. August 29, 2014
Rated 4.0 out of 5.0 by Comfortable and friendly Our stay was pleasant, clean overall, comfortable beds, awesome pool, good variety breakfast and all staff was very friendly. Rooms are a bit dated and carpets could use a good cleaning. The elevator is downright scary with the clunking, squeaking August 28, 2014
Rated 5.0 out of 5.0 by Good stay We stayed for the evening after the Chiefs football game. We were comfortable with our room and it was clean. August 27, 2014
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