Rated 4.4 out of 5 by 414
Rated 2.0 out of 5.0 by kcvisit2016 Normally get better
The room was missing light bulbs and the AC only sorta worked. The bathroom sink didn't drain well and the shower had something under the soap holders.
Breakfast eggs were omelets with items that I could not eat because of allergies. I'm sure staff would have made more as everyone was very nice.
June 20, 2016
Rated 4.0 out of 5.0 by Arkansas Business Customer Service vs Room Cleaness
Staffs were very friendly but room is not impressive. The non-smoking room smelled like an astray. It has also cigarette burns on the vanity bathroom. I requested non-smoking and hypoallergenic room but got the room with the opposite request. I sneezed every morning and at about 3 AM I could smell cigarette smell coming from the air unit.
June 20, 2016
Rated 5.0 out of 5.0 by KC_Visitor Pleased cguest
The beds were comfortable; the bathroom was clean; the furniture was functional. This facility has the absolute best staff of any Holiday Inn Express! Every person with whom we spoke was exceptionally friendly, competent, customer focused, and skilled in their job. The front desk staff were always available. The breakfast hostess could easily become a corporate trainer for the brand. It is evident that she takes pride in the presentation of the food; tables were clean; coffee carafes were always full and hot. Great place to stay in Independence.
June 16, 2016
Rated 5.0 out of 5.0 by Bryan99 Great stay close to Worlds of Fun
The hotel staff was friendly, room was clean, the availability to sleep 6 in the suite was awesome--only needed 1 room for the kids, wife, and I. It's located 15 mins from Worlds of Fun right off of I-70.
The breakfast was the only part lacking. Usually when I've stayed at a Holiday Inn Express, the eggs and breakfast meat have some taste and texture. It was just bland and blah that morning. I can't say if that's normal since we only stayed 1 night. There were other options to eat, cereal, fruit, cinnamon rolls, etc
Overall, very pleased with our stay.
June 15, 2016
Rated 5.0 out of 5.0 by alh2282 Clean, comfortable, good breakfast
No complaints, great experience. Breakfast room was big and food was pretty good. Everything was very clean. Staff was very nice.
June 8, 2016
Rated 4.0 out of 5.0 by jayeh5164 Nice place
Overall very quiet and comfortable. Would recommend to anyone staying in the area.
June 4, 2016
Rated 5.0 out of 5.0 by Counts2N2 Comfortable Stay @ Holiday Inn - Independence
Great staff, quiet surroundings, and ample activity within range.
May 30, 2016
Rated 5.0 out of 5.0 by CR 177 Servicio muy Bueno
Muy Buena atención por el personal del Hotel y en General un Hotel muy Agradable
May 11, 2016