Rated 4.2 out of 5 by 120
Rated 5.0 out of 5.0 by Cole564 Clean Room and Very Nice
Room was clean, well maintained, and the staff were helpful and fast. Would definitely return to this hotel.
July 8, 2014
Rated 5.0 out of 5.0 by LindaPF Another great stay at this hotel
This is my go-to location when traveling on business to the Kansas City area. The rooms are large and clean, the breakfast hot and plentiful, and the staff are friendly (thanks especially to Scott). There are several local restaurants within walking distance when the weather is pleasant or who will deliver when you don't feel like going back out in the evening. Thanks for another great stay!
July 6, 2014
Rated 3.0 out of 5.0 by dottie71 Disappointed in stay, overall
We usually always have good luck at a HI Express. Not so much with this one. Check-in was fine. Our room was fine except for the three drawers under the TV would not open and shut properly. We could live with that. Also the breakfast was not out at the specified time. It took the breakfast person around 45 minutes to get everything out and accessible. One morning, they ran out of alot of the items. Our bad experience was mainly with the unruly patrons who overtook the breakfast area at night, and the kids running through the halls at all hours. Our small group couldn't even visit with each other because of this other group of "adults". They were loud, obnoxious, using foul language, etc. The police came twice while we were there, and the front desk staff also asked them to quiet down several times. We all finally had to go to bed, we had had too much of them. I realize that the staff is walking a fine line with the guests, but enough is enough. One warning, possibly two, and if they don't obey the rules, they should be evicted from the hotel. That experience really ruined our stay there, enough so that we may never stay at that particular hotel again.
July 3, 2014