Rated 4.2 out of 5 by 84
Rated 1.0 out of 5.0 by tmase First bad Holiday Inn Express experience
I look for Holiday Inn Express Hotels whenever I travel. There is a standard that most hotels seem to meet, and I have always enjoyed my stay... until I visited this East Indianapolis Holiday Inn Express. It was like staying at some cheap, scary, unclean, poorly staffed hotel.
Here was our stay timeline:
Checked in - front desk lady was very kind, made conversation, warm greeting. grade: A+
Initial Room investigation - bedding looked VERY used, like they hadn't bought a new comforter for 10 years. Pulled back comforter to uncover about a 6" dark brown stain (I hope it was a stain, not that they didn't wash bedding from last person in there). We called front desk, they dropped off new sheets, didn't offer to put them on the bed (understandable). The new sheets looked very used too, no stains, but patches where the sheet was extremely thin, almost holes. Wet bar had cabinets that were falling apart, you couldn't open the doors without them falling off. Bathroom was VERY small for a "suite" room. grade: F
Room stay: Once we got new sheets on and learned not to touch the wet bar, we enjoyed a night of rest. Pillows were far and away the nicest, newest thing in the whole room. I did find an old slim jim wrapper on the floor, and when we moved the bed back there were two barbie dolls behind the bed. grade: D
Breakfast: I always look forward to the cinnamon rolls, and they did not disappoint. However, the rest of the breakfast and the staff putting out the breakfast were very disappointing. I had to ask for more cinnamon rolls, and was told by the staff member "Breakfast is almost over, I don't want to bring more out". This was at 9:03 am, breakfast went until 10am. I asked for more sausage, and was told "no, it's Turkey sausage" (this made no sense). He did bring out more cinnamon rolls, but did not bring out more sausage. Biscuits, no gravy, no sausage, eggs, green bananas, decent refrigerator selection, terrible juice (I don't know how you make a juice machine bad, but they did it, my near 2 year old wouldn't even drink the apple juice which is a juice he has never refused before). grade: D
In summary: great greeting, great pillows, great cinnamon rolls after asking for them, and terrible everything else. Don't expect to receive the value of service you pay for. They are nickle and dimming what should be a great hotel.
July 17, 2014
Rated 4.0 out of 5.0 by I'm Jill Great breakfast, some issues with room
We had a nice stay here. However, our shower would not shut off when we arrived and, after being worked on, half of the water came out of the shower and half came out of the faucet. Also, the coffee maker never worked correctly and the air conditioner was very loud. The entire staff was very friendly and professional. The room was cleaned well. Breakfast was very good. The location was great for our needs.
July 17, 2014
Rated 5.0 out of 5.0 by DIANNE4098 GREAT STAY
LOVED MY STAY. I WOULD DEFINITELY STAY IN THIS HOTEL AGAIN IF I AM BACK IN THE INDIANAPOLIS AREA. COULDN'T HAVE ASKED FOR BETTER SERVICE. I WOULD RECOMMEND THIS HOTEL WITHOUT HESITATION TO ANYONE. GREAT STAFF, BREAKFAST, ROOM, LOBBY.....IT ALL WAS GREAT. EASY TO GET TO FROM THE HIGHWAY
July 16, 2014
Rated 5.0 out of 5.0 by Costica Very nice hotel!
Really nice suite! Had everything I needed for my stay. Although did forget toothbrush and front desk was out. That was minor though. Good pool ,small but nice to just relax in and kids were loving it. Breakfast was average, did not have much fruit but it was ok. The lady that took care of the area was a gem. So sweet and attentive, enjoyed talking with her!
July 15, 2014
Rated 5.0 out of 5.0 by DCLoveFest Great place to stay!
If ever in the Indianapolis area again, we'll certainly look to stay here again. A great and very friendly staff. Very happy that we chose to stay here!
July 10, 2014
Rated 5.0 out of 5.0 by Zipcat Great service
A nice room, very spacious and clean. The front desk staff was very friendly. The mattress needs to be changed to something more firm. But overall experience was positive. Would stay there again when we are in Indy.
July 10, 2014
Rated 4.0 out of 5.0 by kmevans86 A decent Hotel
My family (2 adults, 1 child, 1 infant) stayed here and we were thoroughly surprised and pleased with the hotel. We had a larger than expected room complete with mini-fridge, microwave, and sink. Important with two small children. Did not hear any noise from other guest or highway noise. Bathroom tube could have been cleaned a little better but I know housekeeping has so many rooms to clean in limited time. Coming back to Indy in December and I would stay here again.
July 8, 2014
Rated 5.0 out of 5.0 by dinc77 Excellent, friendly service and a comfortable bed
I thought the service from the staff was excellent. They were very friendly and seemed to genuinely wish to be of service.
The parking lot was a poorly lit, so it was a little scary at night.
My room was excellent, with one exception. The bathroom, television, refrigerator, desk, temperature controls and bed were great. The sofa/sleeper was terrible to sit on. You sank nearly to the floor and it was very uncomfortable.
July 8, 2014