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Rated 4.2 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Race Day The hotel was nice, very limited parking toward the evening. the room was not any better than any other HIE. the room needed to be cleaned better, there was trash in the cans without bags and the floor didn't appear to have been vacuumed recently. all in all it was good and worth the money being so close to the race track. July 30, 2014
Rated 5.0 out of 5.0 by Nice Room and Great Sleep Our room was great. The staff friendly. The only complaint - "hot' breakfast items were the same thing each day. I enjoy bacon (which they serve at other Holiday Inn Express' we have been to along with sausage). My husband and the friends we were with enjoy gravy for the buscuits (which they serve at other Holiday Inn Express' we have been to). Overall the experience was great. Loved the outside seating area and gazebo in the back. The weather was nice the evening we arrived an we all enjoyed sitting outside. July 30, 2014
Rated 5.0 out of 5.0 by Pancake machine/HI Express check in amenities this may sound trivial, but I have enjoyed pancakes made from the pancake maker at other HI Express locations. However, the machine at this location has been out of service for the past two years. It would be nice to receive a little bag of goodies for HI Express members. This was done at the HI Express in Warren OH and it made the welcome memorable. July 29, 2014
Rated 5.0 out of 5.0 by Outstanding Staff and Great Accomodations The staff at this hotel was remarkable friendly and eager to assist. The room was comfortable and cozy. The beds were extremely comfortable and spacious July 25, 2014
Rated 5.0 out of 5.0 by Stayed during a convention at the Lucus Oil Stadium We enjoyed our stay and would stay again when in town. July 24, 2014
Rated 1.0 out of 5.0 by First bad Holiday Inn Express experience I look for Holiday Inn Express Hotels whenever I travel. There is a standard that most hotels seem to meet, and I have always enjoyed my stay... until I visited this East Indianapolis Holiday Inn Express. It was like staying at some cheap, scary, unclean, poorly staffed hotel. Here was our stay timeline: Checked in - front desk lady was very kind, made conversation, warm greeting. grade: A+ Initial Room investigation - bedding looked VERY used, like they hadn't bought a new comforter for 10 years. Pulled back comforter to uncover about a 6" dark brown stain (I hope it was a stain, not that they didn't wash bedding from last person in there). We called front desk, they dropped off new sheets, didn't offer to put them on the bed (understandable). The new sheets looked very used too, no stains, but patches where the sheet was extremely thin, almost holes. Wet bar had cabinets that were falling apart, you couldn't open the doors without them falling off. Bathroom was VERY small for a "suite" room. grade: F Room stay: Once we got new sheets on and learned not to touch the wet bar, we enjoyed a night of rest. Pillows were far and away the nicest, newest thing in the whole room. I did find an old slim jim wrapper on the floor, and when we moved the bed back there were two barbie dolls behind the bed. grade: D Breakfast: I always look forward to the cinnamon rolls, and they did not disappoint. However, the rest of the breakfast and the staff putting out the breakfast were very disappointing. I had to ask for more cinnamon rolls, and was told by the staff member "Breakfast is almost over, I don't want to bring more out". This was at 9:03 am, breakfast went until 10am. I asked for more sausage, and was told "no, it's Turkey sausage" (this made no sense). He did bring out more cinnamon rolls, but did not bring out more sausage. Biscuits, no gravy, no sausage, eggs, green bananas, decent refrigerator selection, terrible juice (I don't know how you make a juice machine bad, but they did it, my near 2 year old wouldn't even drink the apple juice which is a juice he has never refused before). grade: D In summary: great greeting, great pillows, great cinnamon rolls after asking for them, and terrible everything else. Don't expect to receive the value of service you pay for. They are nickle and dimming what should be a great hotel. July 17, 2014
Rated 4.0 out of 5.0 by Great breakfast, some issues with room We had a nice stay here. However, our shower would not shut off when we arrived and, after being worked on, half of the water came out of the shower and half came out of the faucet. Also, the coffee maker never worked correctly and the air conditioner was very loud. The entire staff was very friendly and professional. The room was cleaned well. Breakfast was very good. The location was great for our needs. July 17, 2014
Rated 5.0 out of 5.0 by Very nice hotel! Really nice suite! Had everything I needed for my stay. Although did forget toothbrush and front desk was out. That was minor though. Good pool ,small but nice to just relax in and kids were loving it. Breakfast was average, did not have much fruit but it was ok. The lady that took care of the area was a gem. So sweet and attentive, enjoyed talking with her! July 15, 2014
Rated 5.0 out of 5.0 by Great place to stay! If ever in the Indianapolis area again, we'll certainly look to stay here again. A great and very friendly staff. Very happy that we chose to stay here! July 10, 2014
Rated 5.0 out of 5.0 by Great service A nice room, very spacious and clean. The front desk staff was very friendly. The mattress needs to be changed to something more firm. But overall experience was positive. Would stay there again when we are in Indy. July 10, 2014
Rated 4.0 out of 5.0 by A decent Hotel My family (2 adults, 1 child, 1 infant) stayed here and we were thoroughly surprised and pleased with the hotel. We had a larger than expected room complete with mini-fridge, microwave, and sink. Important with two small children. Did not hear any noise from other guest or highway noise. Bathroom tube could have been cleaned a little better but I know housekeeping has so many rooms to clean in limited time. Coming back to Indy in December and I would stay here again. July 8, 2014
Rated 5.0 out of 5.0 by Excellent, friendly service and a comfortable bed I thought the service from the staff was excellent. They were very friendly and seemed to genuinely wish to be of service. The parking lot was a poorly lit, so it was a little scary at night. My room was excellent, with one exception. The bathroom, television, refrigerator, desk, temperature controls and bed were great. The sofa/sleeper was terrible to sit on. You sank nearly to the floor and it was very uncomfortable. July 8, 2014
Rated 5.0 out of 5.0 by Family Trip This is a great choice of a hotel! We have a very busy 3 year old, the double bed suite was perfect! Had a lot of room! We spent $20.00 extra, after canceling reservations at another hotel chain, this was $20.00 well spent! The beds were awesome too! July 6, 2014
Rated 4.0 out of 5.0 by Simple place, easy and comfortable Easy off the road, good pool for the kids. Staff is quite good. Breakfast is fair, bad coffee. July 3, 2014
Rated 5.0 out of 5.0 by Great service Every staff member we encountered was pleasant and helpful. July 2, 2014
Rated 5.0 out of 5.0 by Excellent place to unwind This hotel was in the perfect location and the staff was greatt!!!!!!! would recommend it to anyone looking for a clean, nice, relaxing place to stay for a week or more. June 28, 2014
Rated 5.0 out of 5.0 Great place to stay Holiday Inn Indianapolis East is an awesome place with great staff who went above and beyond to make sure my child was comfortable and her needs were met when we arrived at midnight. June 25, 2014
Rated 5.0 out of 5.0 Shining example of customer service Whenever we travel, our family seeks Holiday Inn Express hotels first for our lodging. I can offer no negative comments; we are always served very well and the amenities are top notch. June 22, 2014
Rated 5.0 out of 5.0 by Excellent value and great service Overall experience was very good......minor items were loose toilet seat, harder mattress than I prefer, and limited channels with no pay movies......But I must say I enjoyed the free coffee service in room, microwave, refrigerator and new flat screen tv....and the courtesy shown by the lady at the "front desk" .....I would stay here again in the future.... June 17, 2014
Rated 2.0 out of 5.0 by Nice clean friendly, but don't expect a decent breakfast. Only stay here if your do not eat breakfast in the morning. The selection was the worst I have ever seen at a Holiday Inn Express. The pillows need replaced. The are lumpy and all you can do is move the lumps around. June 11, 2014
Rated 5.0 out of 5.0 by very nice room Overnight stay was nice. Staff at Front Desk very personable and helpful. Room had a nice layout and was good size. Convenient location. June 2, 2014
Rated 5.0 out of 5.0 by Great Staff! Met with Donald and Brian upon checking in and they aided us with everything thathappened to us in our room fixed it and then consistantly were there to help us around the city itself. We hope these two get raises as they both went over and above on their duties. June 1, 2014
Rated 2.0 out of 5.0 by Pool Closed I chose the Holiday Inn Express in Indianapolis primarily due to the fact they listed a pool on the web site. My wife and I were in Indianapolis for the Indianapolis 500 race. We knew it was going to be a hot day so we chose a hotel with a pool so we could go for a swim and relax after a long day at the race track. After the race, we returned to the hotel and the pool was closed. I will probably choose a different brand of hotel on my next trip. May 28, 2014
Rated 3.0 out of 5.0 by Just OK The air conditioner stopped. in the middle of the night on the second night. Told the desk about it the next morning. Still it was warm in the room. Not blaming them. I am IHG gold and did not get my final bill under the door. I did not get any offer of gold benefits(points, snacks). Breakfast is not served until 6:30 am, which is the time I was supposed to leave every morning. A limited selection was made available. At every other express I have stayed breakfast was at 6:00am. This is the only express that is close to my customer or I would make other arrangments. May 24, 2014
Rated 5.0 out of 5.0 by Hospitality I was highly impressed by the hospitality of the woman in the breakfast area. She was extremely friendly. But what caught my attention wasn't that she came by to see if we needed anything or to take our plates when we were done or how even clean and restocked the food was. It was when she recognized the costumers who must travel often. She knew them by name and even what they would want to eat or drink. She reminded me of a mom away from home. So to her I say well done. Thank you for making our stay memorable. May 12, 2014
Rated 5.0 out of 5.0 by Great Stay and Comfortable Room We were part of a group staying here as we were in the area for a youth tournament. The reception was friendly and the room I was assigned was large and had a bar type of counter between the living/sleeping area and the kitchenette. I assume this was because I'm an IHG member, however, I was not greeted or recognized as a member. Staff were excellent and allowed the parents to gather in the lobby seating area and breakfast area for evening drinks and socializing. This avoided disruptions in the hallways for other guests. Breakfast was very good. The eggs did not taste like powdered eggs. I recommend breakfast at this facility. Beds were comfortable. Bathroom was a bit small but very clean. Shower water was always hot. Right off the Interstate and fast to downtown. May 2, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, easy access to highway The room was clean, quiet and had easy access to the highway and where we needed to go. I would stay here again. April 23, 2014
Rated 4.0 out of 5.0 by Breakfast? Overall the stay was great, but breakfast was not. There was no milk, there were no cinnamon rolls, only 6 biscuits for several people. April 7, 2014
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