Rated 4.2 out of 5 by 86
Rated 5.0 out of 5.0 by Terry1202 Outstanding Staff and Great Accomodations
The staff at this hotel was remarkable friendly and eager to assist. The room was comfortable and cozy. The beds were extremely comfortable and spacious
July 25, 2014
Rated 5.0 out of 5.0 by hollywoodsw Stayed during a convention at the Lucus Oil Stadium
We enjoyed our stay and would stay again when in town.
July 24, 2014
Rated 1.0 out of 5.0 by tmase First bad Holiday Inn Express experience
I look for Holiday Inn Express Hotels whenever I travel. There is a standard that most hotels seem to meet, and I have always enjoyed my stay... until I visited this East Indianapolis Holiday Inn Express. It was like staying at some cheap, scary, unclean, poorly staffed hotel.
Here was our stay timeline:
Checked in - front desk lady was very kind, made conversation, warm greeting. grade: A+
Initial Room investigation - bedding looked VERY used, like they hadn't bought a new comforter for 10 years. Pulled back comforter to uncover about a 6" dark brown stain (I hope it was a stain, not that they didn't wash bedding from last person in there). We called front desk, they dropped off new sheets, didn't offer to put them on the bed (understandable). The new sheets looked very used too, no stains, but patches where the sheet was extremely thin, almost holes. Wet bar had cabinets that were falling apart, you couldn't open the doors without them falling off. Bathroom was VERY small for a "suite" room. grade: F
Room stay: Once we got new sheets on and learned not to touch the wet bar, we enjoyed a night of rest. Pillows were far and away the nicest, newest thing in the whole room. I did find an old slim jim wrapper on the floor, and when we moved the bed back there were two barbie dolls behind the bed. grade: D
Breakfast: I always look forward to the cinnamon rolls, and they did not disappoint. However, the rest of the breakfast and the staff putting out the breakfast were very disappointing. I had to ask for more cinnamon rolls, and was told by the staff member "Breakfast is almost over, I don't want to bring more out". This was at 9:03 am, breakfast went until 10am. I asked for more sausage, and was told "no, it's Turkey sausage" (this made no sense). He did bring out more cinnamon rolls, but did not bring out more sausage. Biscuits, no gravy, no sausage, eggs, green bananas, decent refrigerator selection, terrible juice (I don't know how you make a juice machine bad, but they did it, my near 2 year old wouldn't even drink the apple juice which is a juice he has never refused before). grade: D
In summary: great greeting, great pillows, great cinnamon rolls after asking for them, and terrible everything else. Don't expect to receive the value of service you pay for. They are nickle and dimming what should be a great hotel.
July 17, 2014