Rated 4.1 out of 5 by 152
Rated 1.0 out of 5.0 by jrm7 Will not return...ever!
Booked 1 night for leisure with family and stayed in room 216. Called front desk at 11pm to be sure they were aware of loud music and was informed our room was situated right above the lobby speaker. Front desk clerk offered no solutions other than an apology. Called again at 11:20 and was told I was only the one that has ever complained about the music. No solution offered again. Spoke with a different front desk clerk at 6am and he made me aware that we probably heard the music from outside our window as we were in a room located right above the entrance and canopy. He told me he could turn it off and he did. He referred me to his general manager because they wanted to make it right. I spoke to him by telephone and the only thing he could do for us was offer us a 10% refund. Stay Smart, rest, and recharge at Holiday Inn Express. This is definitely not how we would describe our stay. It's a beautiful facility but the customer service is below what we would expect from Holiday Inn.
February 28, 2015
Rated 3.0 out of 5.0 by Business Travel 101 Business Training
Overall place was a good stay. The sheets were dirty in one of the beds, with stains on the pillows and sheets. Cleaning service left items each day after cleaning laying around such as a cup and dirty towles/scrubers. Carpets looked like they have not been swept prior to my arrival for a lot of rock salts were all over the room. Tread mills in work out were nice but the work out machine had a broken wire. Breakfast was hot and nice.
February 22, 2015
Rated 5.0 out of 5.0 by cebollamom Indy funeral
We had to be in Indy for a week to attend a funeral. I was excited to find a hotel with 2 king size beds, as we are all adults and can't afford 2 rooms, so it was nice to be able to sleep in a bed comfortably with 4 adults. We weren't able to utilize as many of the amenities as I had hoped, but the room was clean and comfortable and plenty of room for our family to function for a week. I'd prefer a lower rate, but splurged because of the king size beds.
February 20, 2015
Rated 4.0 out of 5.0 by CAD61 Would stay again
Front desk staff was friendly and helpful. Room was large and had two king beds which was great. Hotel and room clean. Breakfast choices were standard, would have liked a meat for breakfast.
February 18, 2015
Rated 4.0 out of 5.0 by Athena56 Room and beds
Loved the 2 king beds in the room, comfy firm mattresses and plenty of pillows that were very fluffy.
February 17, 2015
Rated 5.0 out of 5.0 by Mcpo604 Navy guest
BZ to the staff! Very nice accommodation for a short stay.
February 15, 2015
Rated 5.0 out of 5.0 by Sandy123456 Good Stay
Clean rooms, friendly Staff, comfortable, able to work and sleep well.
February 9, 2015
Rated 3.0 out of 5.0 by Anniem61 Pay attention
I booked this hotel for the suite and the hot tub. The hotel experienced a water pipe break and had no water for several hours. While I understand things happen, I also feel this should have been a automatic compensation for the guest staying there.
The hot tub was the temperature of what a pool should have been. It was maybe 90 at best. Not to mention the pool was rather cool as well. Huge disappointment! Very below what I would have expected for a Holiday Inn.
When I returned home, and checked my checking account they had over charged my account by $25.00, I was never told this until I called the hotel and questioned them. I was told it was for incidentals like copying or faxing or laundry service.. mm Really on a Saturday night, but ok.
I called and asked to be reimbursed for the inconvenience of the hot tub and no water, they took off 10%. No biggie.
Our room was clean and spacious, no instruction was given on how to turn on the fireplace had to call the front desk.
The hotel was clean and the kitchen staff for breakfast was pleasant and informative. The front desk clerks need to learn to communicate more with their guests with what to expect, additional costs, etc.
Overall experience was average, clean hotel, easy access. But would not spend the additional money to stay here again for amenities.
January 18, 2015