Rated 4.1 out of 5 by 54
Rated 1.0 out of 5.0 by licia25 day shift great night shift poor
the lady on night shift Tonie was angry and it came out in her perform est, paying for parking at the hotel itself was off-ill. the pool and spa was very dirty, the room didn't have a mini freeze or many tv channels to chose from.
October 30, 2013
Rated 3.0 out of 5.0 by dar68 refrigerator and parking
Thoroughly enjoyed our stay. Very clean and comfortable. Unhappy with parking fee and no refrigerator in room.
October 29, 2013
Rated 4.0 out of 5.0 by hart23bulls Good Location Great Stay
Clean comfortable hotel located within walking distance of all the good things to do in downtown Indy. Staff was very courteous and attentive. Room was clean and quiet. Breakfast was good and hot. Would recommend to anyone!
October 27, 2013
Rated 3.0 out of 5.0 by Hall1999 I hope you dont plan to sleep in
I stayed at the hotel for a conference the week of the the 14th of October. While i was confortable in the room and it was clean, (minus the empty food container under the chair), the road noise coming from my sub-par window on the 6th floor was almost unbearable by 6am. Thankfully, that was when i needed to be up so there was no need for my alarm clock. i could literally move the window frame when i pressed on it, I would hate to think what would happen if i leaned on it. The shower curtain rod was almost falling off the wall and was angled to a certain degree that i could not keep the curtain closed, which caused water to spill on the ground outside of the shower. Thankfully i noticed it before I stepped out of the shower so i didn't slip and fall. Please fix this in room 603 ASAP.
The food in the morining was great and the staff was very accomodating. Thank you for that.
The jacuzzi was broke during my entire stay, which was very frustrating. I'm a mechanic by trade and this issue could have been fixed in 1 day had they really put in the effort to do so. The staff did accomodate me 5000 points for the the inconvenience but i'm not sure that was worth the trade off as relaxing in a jacuzzi after sitting at a conference all day would have been nice.
Overall, the price was fair, the food was good, the bed comfortable, but the other things really were a turn off. Most likely will not be staying here again.
October 22, 2013
Rated 4.0 out of 5.0 by michigan1369 Good location, friendly staff
Overall a very positive experience. Location was good with easy access to many things, staff was very friendly, rooms were clean and well appointed. As usual there was a good breakfast spread and a complimentary mixer on Wednesday night.
The only negative feedback I would offer would be that there was a lot of traffic noise at night since my room was directly facing a busy street, and the hot tub didn't work for the entire week I was there. I notified the staff the first night and they handled it very well, even offering to add some points to my Priority account. However the tub still wasn't working by the end of the week, and the tub itself was stained and obviously quite dated.
Still, overall a very positive experience and I would recommend this Holiday Inn to anyone trveling to Indianapolis.
October 21, 2013
Rated 5.0 out of 5.0 by Sue1888 Perfect for a Colts' stay
We stayed at this hotel because we were coming to town for a Colts' game. We wanted to stay some place without needing a car in the city (we flew to Indy). This was IDEAL! Seriously, it is JUST across the street from Lucas Oil Stadium ... 3 minutes from our hotel room to the gate entrance! And, we used the Go! Express from the airport ($10/each way/person) and it dropped us off immediately across from the hotel. We could walk downtown to restaurants, etc. It was perfect for our Colts' weekend. The hot breakfast was also wonderful -- the only thing missing was a greater selection of fresh fruit (they had some apples out one morning and whole oranges another). Otherwise, the breakfast was VERY impressive for one that is included in the cost of the room.
October 12, 2013
Rated 4.0 out of 5.0 by clauts Colts Game
Steps from the stadium. Great place to stay for game. They looked after my luggage during game after checkout. Website does list an airport shuttle, but does not say it is a prepaid online one.
October 9, 2013
Rated 5.0 out of 5.0 by Ronda55 It was a fantastic room, nice sitting area, comfortable bed!
I wish I could have stayed longer and taking advantage of this huge and comfortable room!
October 2, 2013
Rated 5.0 out of 5.0 by Lindsay9809 Nice stay for football game
Great hotel for anyone looking to go to the football game or stay close to downtown. The rooms are big and spacious and the staff are very friendly. No complaints at all other than the breakfast... I was hoping for a bit more variety but it was okay for a hotel.
The walk downtown is approximately 10 minutes and is perfect for the price as i am assuming you would pay a lot more for something right downtown.
September 21, 2013
Rated 5.0 out of 5.0 by Fins7172006 Nice!
Second time staying at this holiday inn for a colts game and it's very convienent since right next door. Manager helped me change my reservations without any problems so I appreciate that.
September 20, 2013
Rated 5.0 out of 5.0 by theGladDad Great Experience !!
My son and I had a wonderful time on Colts game weekend. Much of that was as a result of the kind and very helpful staff. Thanks to all. I am already planning a return trip and will surely attempt to book at this location!
Cliche' but = Rocky you ROCK!!!
September 19, 2013
Rated 4.0 out of 5.0 by Jefferson13 Excellent Location
The cinnamon rolls are what keep me coming back to the Holiday Inn Express. This hotel has a great location, but it is a bit expensive, and so is the parking. You can walk to just about anywhere in the downtown area. They didn't have my room type when I arrived, but offered to pay for an equivalent room at a different hotel, but I decided to just stay in a different room in the same hotel so they offered me a discount. Very friendly staff and clean rooms.
September 19, 2013
Rated 4.0 out of 5.0 by Colts87 Not too bad
Room was nice. Just don't get one facing the stadium. You will hear the traffic all night. Just one complaint about the breakfast. Breakfast is 7am to 10am. Came down at 915am and were out of a lot of things. When I told the lady filling the food she could, was told sorry we are out. Then I told her this is a football weekend you needed to be prepared. She ignored me and walked away.
August 28, 2013
Rated 5.0 out of 5.0 by lt2123 Great Stay
Very nice stay, the room was great very comfortable and big. I recomend this hotel to anyone.
August 19, 2013
Rated 5.0 out of 5.0 by Gracie9 Great Choice for downtown Indy
This hotel was less expensive and offered more free ammenities. It was clean, new, and well decorated. We loved the breakfast. We were very happy with having a pool and workout room. The only thing that was not perfect was there was staining on the pool and spa bottom that made it appear dirty. Other than that-loved it.
August 16, 2013
Rated 4.0 out of 5.0 by peggy510 Oddly wonderful decor!
The most remarkable thing about our stay at this hotel was the wonderful feeling walking into our room; it was a spacious suite with sofa, chairs, a mini kitchen, and a large comfy bed, and the decor was really lovely! The furnishings and art were simple but richly colored and patterned, and the designs did not match, but rather complemented each other. The artwork had a theme and worked in with the furnishings. It was very soothing and nice, and I felt really odd wandering around a Holiday Inn room admiring the decor. ;)
The downside was that the the breakfasts consisted of many different kinds of wheat (gluten) and sugar products (fresh pancakes w syrup, cereal w sugar, wonderful cinnamon buns, biscuits and gravy, and so on), all very tasty looking, but a nightmare for our no gluten, no sugar diet requirement. :( Even the juice had sugar in it - there was nothing there we could eat.
August 16, 2013
Rated 3.0 out of 5.0 by Samy13 Comfortable place but bad service
The place is good. The rooms are spacious. However, the staff lacks professionalism and proper manners.
August 13, 2013
Rated 4.0 out of 5.0 by Sal45 Location perfect
Located near downtown and the stadium and close to IUPUI where we were visiting. Staff very friendly and helpful. Room clean and nicely appointed with all the conveniences for an overnight stay. Was a little surprised that there were not restaurants close by but the shuttle into the downtown area work very nicely.
August 13, 2013
Rated 5.0 out of 5.0 by MrKB A Great Place to Stay!
Really enjoyed this location because it's close to Colts stadium and in walking distance to most of the restaurants and shopping , but without the downtown pricing! With parking being a challenge, it was nice to know that I didn't have to take my car out each day! Room was spacious and well cleaned.
August 8, 2013
Rated 3.0 out of 5.0 by LEJW Internet issues
wifi was down and hot tub was broken both days i stayed here. the ice machine on my floor was also broken and my card wouldn't let me access the room with the other ice machine so i had to go all the way to the lobby. nice room though
August 5, 2013
Rated 2.0 out of 5.0 by TinderTom Nice Hotel - Disappointing Service & Security Concerns
Pros - Hotel is relatively new and nice. Front desk was friendly upon check-in and shuttle service was great.
Cons - Housekeeping stopped by at 9:30, I asked for them to come back later (after we left at 10:30am) but the room was never cleaned. I booked 4 rooms under one reservation, other rooms were called at 3am and told that my credit card was over it's limit. Caller asked for new credit card. Clearly this was a scam since the room was pre-paid. I notified the front desk about the scamming issues, clearly aware they were not responsible, but that there is a serious issue with security and disturbing guests.
August 2, 2013
Rated 4.0 out of 5.0 by chacha2013 OK. Have had better stays at other HI
Staff was nice. Breakfast OK. Not a variety of choices compared to the breakfast buffet I've had at other holiday Inns. Maybe because this was a holiday Inn express.
The location of the room we were given the first night was horrible. It was very close to a major intersection, and we could hear every vehicle on the street. The morning staff was super nice and helpful and quickly switched us to a different room. That room was cheaper, but was awesome! Had a refrigerator, and microwave, absolutely no noise. The bed was very comfy and the room was extremely clean. We had a great night sleep.
Bottom line: Yea we would stay again the next time we visit Indy.
July 25, 2013
Rated 5.0 out of 5.0 by My2Girls All the comforts of home.
Hotel was very clean and our room was a nice size for myself, husband, and 2 teen age girls, We booked the King size room /sofa sleeper with the mini fridge and micro-wave. Our room had a fresh clean scent with plenty of space to move around. We had excellent service throughout our stay with Housekeeping checking daily to see that we were comfortable. Plenty of water pressure in the shower and nice counter space in bathroom for all of our personals.
The breakfast buffet was more then enough to satisfy our needs and the coffe was hot and fresh throughout the day.Swiiming pool and spa was clean along with the excercise room.
Lucas Oil Stadium was directly accross the street which made it an easy transition to and from where my event was being held. The Convention Center is located a short walking distance as well. Shuttle transport was always out front ready to accomodate guests needs. Easy access off I-70.Staff was always friendly and the choc. chip cookies in th evening was an added touch!
July 22, 2013
Rated 2.0 out of 5.0 Nice Rooms that service leaves somewhat to be desired
We booked this room for a conference with 5 people. The online system would not allow me to book it that way so I had to call. The person on the phone took forever to take down all the names and then gave me a confirmation number that belonged to a room only issued to me (with my name misspelled). Upon arrival we found that my roommates were not able to check in without me, and the room was not prepared for 5 occupants (no towels etc.). Also during our entire stay the room-service never left appropriate numbers of towels etc. and we had to go at least 4x a day to have our keys reissued because they stopped working.
And after all of that I was charged for the room twice, I called the hotel, was directed to the manager, who seems to not be working Monday at 11am. I left her a message asking to please call me back, which has so far not happened. I will give them till tonight and then dispute the charge with my credit card company.
July 16, 2013
Rated 5.0 out of 5.0 by cmitchell510 Great Location and Staff
We went for a night away-the hotel was easy to get to, clean and great staff!
July 15, 2013
Rated 5.0 out of 5.0 by BIGDOG2852 Great overall experience
Great location that is walking distance to downtown Indy as well as Victory Field and Lucas Oil Stadium is across the street.
Walk down to the canal in White River State Park and enjoy the area. We had dinner at TGI Fridays on Washington Street.
Also call ahead and reserve a ride on the horse drawn carriages that go through downtown. You will not regret it,
Awesome location to everything ,but yet away from it all at night.
July 15, 2013
Rated 3.0 out of 5.0 by MiLBRoadie Good and bad
My stay was OK. I was able to walk to where I needed to go and the breakfast was standard fare. The drawbacks were the loud traffic on the street and not enough parking in the parking lot. Sure, it was July 4th and I didn't expect it to be completely quiet, but most of the time it sounded like there was a drag race going on in the street. I arrived late the next night and was barely able to find a parking spot only after waiting for someone else to leave. I was also unable to figure out how to use the Jacuzzi tub, but that wasn't too big a deal.
July 11, 2013
Rated 5.0 out of 5.0 by TammySJ Great location, comfortable room and bed!
We had a great stay and enjoyed the accommodations. Great location and within walking distance to everything downtown. Will definately stay here again. Clean, modern and no complaints at all!
July 11, 2013
Rated 5.0 out of 5.0 by germanshriner Great Service
From the front desk to the janitorial service, everything was great. Only downfall was one day we had no water for about 3 hours. other than that it was perfect.
July 9, 2013
Rated 5.0 out of 5.0 by Happy2B Outstanding Service
The front desk staff at this hotel went above and beyond to exceed our expectations when a problem occurred with the lock on our room. It was taken care of in short order and someone from the front desk stayed on location until the problem was resolved.
July 3, 2013