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Rated 4.3 out of 5 by 153 reviewers.
Rated 4.0 out of 5.0 by Up-dated Hotel The hotel seems to be at the end of a remodeling project. I would not have been able to use the pool due to injury, but the pool area was closed for the remodel. If pool is important, call before you reserve for a status check. Gym is nice. They have a computer with printer to print off boarding passes. Tip: Make sure to ask about the hotel's downtown shuttle. It will not pick up at the airport or take you to the airport, but it might drop you off at various places downtown. IndyGo is a shuttle service that does take people to the airport at a reduced cost. March 17, 2014
Rated 5.0 out of 5.0 by Riley hospital We were in Indy for my daughters surgery. I like How the hotel gave us a medical discount. The rooms are always nice and clean. Also that the hotel is located less then 10 minutes from Riley hospital March 16, 2014
Rated 4.0 out of 5.0 by Positive experience Overall positive experience; however, the pool was still being repaired so our family ended up going to a nearby hotel (few blocks away) and we are able to use their pool seamlessly. The other issue is that there was a live band playing or rehearsing late into the night and you can hear them from your room (if you're staying on the non-Lucas Oil field side). They were somewhat loud - they also need to work on their music and their frontman vocal scales ! March 14, 2014
Rated 4.0 out of 5.0 by Confedrence stay in Indy In general, I enjoyed my stay and the hotel was only a 10 minute walk to the Convention Center where I was attending a trade show. March 12, 2014
Rated 3.0 out of 5.0 by There's a reason it was the cheapest Not the best example of a Holiday Inn Express but if you need to stay near downtown and just need a place to hang your hat for the night, it will do alright. They've got an unusually small parking lot so if you're not back early you'll have to park in a nearby garage. This would be ok except the area is a bit creepy/industrial (nice view of an old factory or something billowing out steam and smoke). Fun if you're going to a game with your brother, not so much a place to take your girlfriend. I didn't know till I already paid for the room but there was a parking fee they seem use to drive down the online price. The guy that checked us in didn't seem to take well to being pulled from his TV time. The house keeping was a bit invasive and woke us up both mornings. We put up the "DO NOT DISTURB" sign and they still knocked, opened the door (which made a good loud noise when the top slide lock hit) and yelled into the room "House Keeping!" Also, if you end up with a room by the elevator request a room change because you can hear the hallway like the door was left open. We're pretty easy going and it's a funny story now but all of the other Holiday Inn Express locations we've been to provided a better experience, especially last summer in West Virginia (a very good weekend getaway). March 10, 2014
Rated 3.0 out of 5.0 by Missed the pool. While traveling with a group with numerous children, it would of been nice to have the pool open. Based on information, the pool would have been open on March 28th which was not the case. Very disappointing as this was a main factor in booking this hotel. March 10, 2014
Rated 5.0 out of 5.0 by Wonderful bed great breakfast, We love staying at holiday inn express we know we are going to have a great breakfast and a wonderful bed! March 9, 2014
Rated 3.0 out of 5.0 by Business traveler Our check-in was not that great due to the fact the guy helping us didn't seem to friendly. We had people try to get in our room at 2 different times, come to find out the gentleman that tried to help us check-in didn't enter us in the computer so they thought the room was empty. Thanks to Shelby it was all straightened out and we had no more interruptions the remainder of our stay. Shelby was the best person at the front desk, she was great at answering any & all questions we had!! She needs to be thanked once again!! March 9, 2014
Rated 5.0 out of 5.0 by Easy Access to Lucas Oil Stadium Very nice Holiday Inn Express. Easy to find. In walking distance of the convention center and the stadium. Highly recommend. It's worth it. March 5, 2014
Rated 3.0 out of 5.0 by Closest Hotel To Lucas Oil If going to Lucas Oil, definitely the hotel you want to choose. February 28, 2014
Rated 5.0 out of 5.0 by Close to the conference center. I needed a gluten free breakfast. This left me with yoghurt and fruit as the only options. February 24, 2014
Rated 4.0 out of 5.0 by Nice and Clean The room was nice and the bedding was clean and comfortable. The staff was nice and helpful overall it was a good experience. The only issue I had was the fitness center. It was small and dated. February 24, 2014
Rated 2.0 out of 5.0 by Overall good experience but poor with respect to other holiday inn stays The overall experience was not bad. However the front desk staff can certainly be improved. They were quite unwelcoming to begin with. I had to wait outside the hotel in a chilly whether since the taxi driver would not inform the hotel staff of the arrival and when inquired about this the front desk staff very bluntly replied "It is like this only here and you will need to wait outside". I really think there could be better ways of handling g this. February 23, 2014
Rated 4.0 out of 5.0 by Good night sleep The hotel is really clean and staff super friendly February 18, 2014
Rated 5.0 out of 5.0 by Great staff, clean rooms and great location The staff is always very friendly and very knowledgable of the surrounding area. Rooms are clean and comftorable. February 17, 2014
Rated 2.0 out of 5.0 by Billing Discrepancy Hotel was booked on IHG website. Booking and billing rate was different which took away a couple of hours Monday morning. This was a overall a bad experience as I have never cross checked my invoices before. As a platinum member this is not acceptable. February 7, 2014
Rated 2.0 out of 5.0 by Middle of remodel Not to happy that the pool was closed, and the roof leaked into the main lobby. They also were in the middle of painting the lobby so it had a strong paint odor. February 5, 2014
Rated 5.0 out of 5.0 by For meeting Overall good, however, the scrambled eggs were disgusting. Scrambled eggs should not be juicy and cause intestinal discomfort a few hours later. It was not a concern for me, given the circumstances of the stay, but knowing ahead of time the pool would be out of use would have been nice. Who wants to go to another hotel in winter to use a pool? February 5, 2014
Rated 2.0 out of 5.0 Holiday inn scare Pool was not working but I was told it would be, poor professionalism February 5, 2014
Rated 5.0 out of 5.0 by great stay our stay was great. no issues! The staff helped us find the location of the interview and gave us how long it would take to get there. January 25, 2014
Rated 4.0 out of 5.0 by business traveler things were a bit dated when it came to bathroom. Lighting not that good. One day did not have coffee replaced in room. Bath amenities not so great. Could be updated a bit January 13, 2014
Rated 5.0 out of 5.0 by Great stay Stayed overnight after a Colts game. Hotel room very clean and staff very helpful. When arriving to check in front desk was very crowded with others trying to check in. A staff member who appeared to have just gotten off duty noticed the crowd at desk and came back to help us check in and then help others. Great to see a staff member do something like that to help other customers as well as her fellow employee when she clearly didn't have to. That right there would be a reason we would stay here again if we come to Indy. January 12, 2014
Rated 5.0 out of 5.0 by Indy Great place ,staff was very nice an accommodating,I would stay there again January 10, 2014
Rated 5.0 out of 5.0 by Excellent Stay Overall fantastic service. One of the best Holiday Inn Expresses in the US. Location is perfect for anyone wanting to be close to Lucas Oil Stadium! January 9, 2014
Rated 4.0 out of 5.0 by Friendly staff Very friendly staff! The shuttle bus ride was very nice with a very friendly driver!! The cleaning could be a little better in the rooms but, i'm really picky when it comes to this and others might have thought it was fine. I would probably stay here again if i was in the area. The view was very nice looking over at Lucas Oil Stadium! January 7, 2014
Rated 5.0 out of 5.0 by Excellent location This Holiday Inn Express is directly across the street from the Indianapolis Colts Stadium. We were able to walk directly across the street to the game. January 7, 2014
Rated 4.0 out of 5.0 by Wonderful experience Me and a few friends stayed here for new year's eve to have the downtown experience. Loved the rooms, location was very convenient without the clutter of downtown traffic. I will definitely be making this hotel my go to spot when I come to Indianapolis. The staff were very welcoming and helpful. January 4, 2014
Rated 5.0 out of 5.0 by staff helpfullness excellent, staff was helpful, assisted me in getting out of coat where zipper had broken and were extremely friendly January 4, 2014
Rated 5.0 out of 5.0 by Bath The towels were thin. Other than the towels, it was a great stay. January 3, 2014
Rated 5.0 out of 5.0 by Great weekend We had a very enjoyable weekend get-a-way. Our room was clean, the breakfast was great, and the staff was very accommodating. January 1, 2014
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