Rated 3.0 out of 5.0 by lyn3 Internet didn't work
Advertised free WiFi. When it didn't work in our room, I called the front desk. She told me that I had to call a service provider and the number was with my WiFi access codes. I called them and after spending about 45 minutes on the phone, they determined that my signal was too weak and that they needed to reboot the system at the hotel. I called the front desk and told them what the provider had said. The person on said they didn't know anything about that and would see if someone else did. Nothing happened and I had no call back. Went to bed.
Also, when I was on the phone with the service provider, they told me I had the wrong logon. The instructions I got said to enter the word guest and the number given. It should have told me to enter the word guest and my room number preceded by a 0.
May 20, 2013
Rated 5.0 out of 5.0 by HappyCyclist Indy South has it together
My review points:
HVAC system has thermostat on wall that also lets you control fan. I like the fan "on" always to mask any outside noise. (did not notice any noise)
HD TV was set up with channels properly inputted to allow surfing up & down the channels.
Guest Laundry was well maintained and reasonable. Front desk even supplied soap.
Attentive breakfast staff .
Of coarse clean & well Maintained room
May 14, 2013
Rated 5.0 out of 5.0 by Chris82 Great service, great room.
I have been staying at the Holiday Inn Express South in Indianapolis for the past month or two. Mandi and her staff have always been attentive to my needs, and always greet you with a smile, morning or night. The rooms have always been clean and spacious. Great job everyone!!
May 14, 2013
Rated 5.0 out of 5.0 by DanceMamaw Great place!!
We stayed here during our grandaughter's dance competition. We were given an excellent price for our room due to the number of families needing accomoditations. They went out of their way to make our stay stress free.
We were given a meeting room for the girls to use. Made make up and hair morning go a lot smoother. Usually they are crammed into someone's room. Here, everyone had their own table, with plenty of room. Believe me when I say hair spray and make up were flying all over. The little ones had room to run off some excess energy without bothering the other guests.
The staff was genuinely interested about the outcome of the competition which made the girls feel really special.
The room was clean, bedding, bath towels all up to,par.
We will certainly use them again!!!
May 7, 2013
Rated 5.0 out of 5.0 by Debbie100 Great hotel.
Purchased the family fun package with the children's museum and the zoo. Excellent value. No problems with any of the tickets. Requested adjoining rooms and a crib - got both with no problem. Hotel was clean, beds comfortable, breakfast was really good. Staff was very helpful and friendly. Couldn't ask for more.
April 29, 2013
Rated 2.0 out of 5.0 by Maya Not at par with other HI Express properties
Staff in general were very friendly, and the room was ok int erms of size.
Property feels old, the bathroom felt very dirty, toilette all scrathced up, dirty tiles etc. The bed sheets and pillow covers were all wrinkled as if they had not been changed from previous guest, and made me feel bit uneasy.
I had called to check before booking and was told very easy to get taxi, i had to wait 20 minutes the first day.
Breakfast is only served to 9:30 and this to me is very poor service. When I arrived right before 10, the lady had already moved all the food into the kitchen. When I stood there and looked surprised about it being over by 9:30, and expressed the fact i was hungry, and the bagels and danishes sitting right in front of me, she didnt even offer that i could grab something.
Clearly not interested in satisfying a customers need.
April 27, 2013
Rated 2.0 out of 5.0 by bobthebob Very old even if renovated....
Even if I sleep very well, I was not comfortable with the overall experience. This location feels very old, the renovations are ok, but there is something not quit right
Hard say exactly...felt like a good super 8 not H express.
Bed was very unstable, I had to switch to the other one that was not very good but better. I was happy that I book only 1 night
The second one I went to the Hampton in just 15 minutes away.
Now that was a good place to stay!
Also no hot water for about 10 minutes in the shower. I was just about to give up when it arrived :(
Not going back
April 16, 2013
Rated 3.0 out of 5.0 by Ababe Pull out coach small and uncomfortable
When calling we asked for two double beds and cot which they stated they could provide, but when we checked in they did not have it available. They gave us King size bed with pull out coach to fit all five of us. It would have worked if the pull out coach wasn't so small. Very short and narrow. Not very comfortable. Other than that the breakfast was great and the room was clean.
April 11, 2013