Rated 4.1 out of 5 by 71
Rated 4.0 out of 5.0 by Roy153 Service issue
ROOM #409: WE FORGOT TO TELL THE FRONT DESK THAT THE WATER IN THE TUB IS EXTREMELY HARD TO TURN OFF
-A lot of road noise from the interstate
October 17, 2013
Rated 4.0 out of 5.0 by jjekb Pretty nice hotel
My family of 4 came in on a Sunday to utilize the family fun package for 4 tickets to the Children's Museum and the Indy Zoo. The deal was pretty good. We arrived around 10 and were given our tickets. We came back later to actually check in. The staff was very nice and the hotel was clean and comfy. The pool area was nice, but it was crowded and there were a few unruly patrons that created an issue for my 3 and 6 year old who are still learning to swim. My only complaints were that the breakfast was average at best, although the staff was very polite and helpful. Also, there were a few "non-patrons" of the hotel hanging around the front desk staff. They weren't a problem, I just thought it was unprofessional.
October 17, 2013
Rated 5.0 out of 5.0 by Central1955 quick overnight stop -- great
clean and new looking`and a great quick overnight stop for
a return trip home. Very nice accommodations.
October 17, 2013
Rated 3.0 out of 5.0 by cpegaso942740 Overall stay
Our stay was OK. The bed was somewhat comfortable but needs replacing, it had a bow in the middle. The room was clean but was not soundproof as most motel rooms are not. Couch and chair looked nice but hard as a rock.The tub faucet dripped all night, which was irritating.
The desk staff were friendly and courteous, but had no clue about the area or where anything was. Another customer told me about the lobby computer for area information.
Breakfast was as expected. Prepared Egg omelets were cold, biscuits were cold and hard, gravy tasteless, sausage rubbery. Cinnamon rolls were the best part.
Overall, it was not worth what they charged per room. I forsee this branch being sold to another foreign run lower class motel conglomerate in the near future with a name change.
October 6, 2013
Rated 2.0 out of 5.0 by Jojo44 Did not honor my request
When I made reservations for 3 rooms, I asked for them to be adjoining or close. Upon checking in, I again reiterated my original request. My party of 3 rooms ended up on 3 different floors. I'm not satisfied with this outcome!
October 1, 2013
Rated 5.0 out of 5.0 by webmonk Great stopover
We stayed one night at the Holiday Inn Express Indianapolis South as a stopover on a recent vacation. The property was really nice, better than we required, but a welcome bonus. Our room had everything we needed and was very clean. Check-in and check-out couldn't have been easier and everyone was very friendly and helpful, especially the housekeeping staff.
The next time we are passing through Indianapolis and need a room, we will almost certainly stay at this location again.
September 28, 2013
Rated 4.0 out of 5.0 by JJRN courteous
everyone was friendly, attentive, helpful and professional.. Property was clean and well maintained. Easy to get to.
September 26, 2013
Rated 5.0 out of 5.0 by Joffor Awesome Stay!
I want to say from the moment I checked in to the moment I checked out I felt like I was at home. The staff was terrific. Heather, Hyot, Jess and I believe the GM name is Bill. Were all awesome and of course the lady who checked me. Were all awesome.The facility was clean and quiet. Room was spacious. I highly recommend this property. I will definitely stay here anytime I am in the Indianapolis area.
September 13, 2013
Rated 4.0 out of 5.0 by ld720 Staff is Awesome!! & worth the $
Yes, the staff was so accommodating I was very impressed. The bed & sofa bed were not as comfy as I would have liked & the hotel itself needs some oomph, lots of wear on the very noisy hard to control cool/heating unit. Although it was sufficient for our needs would prefer to stay in a newer facility. Definitely worth the price.
September 9, 2013
Rated 4.0 out of 5.0 by chadsdad01 Great staff
The bed sheets had what appeared to be dried blood spot on them.Staff was great. Full refund given.
September 6, 2013
Rated 3.0 out of 5.0 by greenwood2013 service lacking
My only disappointment was that our room did not get cleaned on the first day and we did not receive fresh towels, although I did tell the housekeeper we were going to reuse the bigger towels and only wanted two smaller ones. the garbages were full and we did not get another supply of soap and shampoo for the next day.
September 4, 2013
Rated 5.0 out of 5.0 by Tammi59 comfortable, quiet, clean, excellent service and good food
Recently stayed at your motel and though I never fill out these reviews, felt you needed to know your staff were excellent. My daughter and I stayed for 10 days. It was clean, quiet and everyone was very helpful! We will be back!
August 31, 2013
Rated 2.0 out of 5.0 by NOTSATIFIED NOT HAPPY ABOUT OUR STAY!!!!
The staff was not well organized at all. We showed up at 10am paid cash for our 2 rooms, we were told our rooms would be ready at 3pm. We returned at 3:10 & our rooms were NOT ready, so we sat in the parking lot for 35 mins. Then for our inconvienence we were to rent 2 movies free. Well that didnt work to well either. Took over 30 mins & a maint. man to figure out how to get the movie started. THEN I was charged for 2 movies & a game $57 & it took 4 days to return the money to my account. So needless to say we were not impressed by this location.
August 29, 2013
Rated 1.0 out of 5.0 by Yazi Uncomfortable beds, noisy
The bed was horribly uncomfortable! We heard a dog barking. The hallways were noisy at night. Bath tub drained very, very slowly! The staff was friendly.
August 28, 2013
Rated 4.0 out of 5.0 by astud3nt Excellent Service
Always available at request as well as answer all questions regarding the vicinity.
August 25, 2013
Rated 2.0 out of 5.0 by AudreyP Some issues
When we arrived our cards would not work in the door and we had to get a maintenance man to change the batteries. That took a little time. Once in the room for a while we noticed the air conditioner sounded really loud. We turned the temp down to 65 and it never got cooler than 76. Loud AC unit and not functioning properly. The next day I filled the jaccuzi tub with water and the jets did not work. Tried several times with no luck. I spent more money on the room just to get the jaccuzi tub. What a disappointment. Staff was friendly though.
August 23, 2013
Rated 5.0 out of 5.0 by Luis30 Indy
Great location !! Just a few miles from downtown as well as the Indy motor speedway!!
August 22, 2013
Rated 4.0 out of 5.0 by Derf68 Great service
My visit to the hotel was during a huge conference at the Indianapolis Convention Center. During my visit, the hotel staff went out of their way to provide great service.
August 21, 2013
Rated 4.0 out of 5.0 by dwiz73 Great place but,
Great stay, but needs improvement!
We found the rooms to be clean but when we asked for new sheets we found they were just turned over. Beyond that little issue and the fact we had left trash in the room, that was not picked up.. ie they were in a garbage bag near the little garbage pails. Both of those could be explained as a lack of communication except we told the housekeeping staff about it and they said OK. Other than that, the stay was experience free, the shower had great running water that never went cold. The breakfast was great, and we never saw a lack of food (we usually got there before 9AM). There was room to eat, but since we ate in the room this was not a problem. The pool had a little too much chlorine smell but was clean and the kids loved it. The staff was friendly and accommodating.
Overall it was good stay
August 21, 2013
Rated 5.0 out of 5.0 by Cam11 helpful staff
Staff was friendly, helpful and made me feel welcome and right at home.
August 21, 2013
Rated 4.0 out of 5.0 by Omoboy285 Good customer service
As a priority club member, I always stay at Holiday Inn/Holiday Inn Express. While my family stay at this particular hotel was good overall, our full-size beds were not comfortable at all. One could feel the adverse impact of the spring in the mattress. I think Holiday Inn needs to change all mattresses to Pillow-Top type. Suffice to say that I have never had this level of discomfort with Holiday inn Beds before. Overall, the hotel is nice with great customer service. I will stay there again, but not in the rooms with full-size beds.
August 17, 2013
Rated 5.0 out of 5.0 by thewarrior36 Great Room and excellent service and a staff that cares..
Room was fantastic, wife enjoyed the Jacuzzi a couple of times, as did I. Service was fantastic, as were the breakfasts...
August 16, 2013
Rated 3.0 out of 5.0 by Znerk Average, but not great.
As a priority club member, I try to stay at Holiday Inn Express hotels as much as possible. This particular hotel was average - in not the best sense of the word. I booked online but even as a priority member received no benefit at all - standard room rate, no special check in speed, no little baggie with a cookie and a water. (Why did I bother signing up for priority again?)
The room was an average Holiday Inn Express room. The location was great with lots of restaurants and shopping near by and a quick trip to downtown Indianapolis.
The air conditioner was either freezing cold when on or stifling hot when not, which made for difficult sleeping. The fridge in our room made a clicking sound all night long as well. The internet stopped working half-way through our stay and never came back on. I was told the manager was working on it - not much help if you needed to download a boarding pass or something.
The ice machine didn't work on our floor so we had to go a floor down to use the ice machine. The hallways were stifling hot - as if the hallway air units weren't functioning correctly.
I was startled to see and hear barking dogs in the hallways, but was informed by the front desk that this was a pet-friendly hotel.
Only one of the treadmills in the exercise room worked properly.
All of the staff were friendly and helpful. But it became obvious to me that the problem was most likely the manager or management of the hotel. When so many things are in dis-repair, the problem doesn't lie in one particular thing but with the people that are supposed to be keeping all of the functions of the hotel up and running.
All in all, it wasn't the best Holiday Inn experience I've ever had.
If I had a choice of this or another Holiday Inn Express a few minutes away, I'd probably choose a different hotel.
August 14, 2013
Rated 5.0 out of 5.0 by Mark050902 Great place
I've stayed here quite often. Great place, great staff. I always leave for work before breakfast is served, so I really can't comment on it.
August 13, 2013
Rated 4.0 out of 5.0 by glp1 rude mgr
Rude mgr observed as I approached the counter to check in. A guest asked for extra towels and wash cloths and was told rudely that he could have only two per room. Guest objected and mgr again refused before finally giving in. Guest looked at me in disbelief.
August 13, 2013
Rated 5.0 out of 5.0 by TheStumps Exceptional
Let me start with the second I walked in as loaded with my wearyTraveling family. Jaclyn checked us in ASAP and turned her attention to the kids, not a usual blah blah hello kids but a genuine "hi" and went into her secret stash of Stickers that made weary faces bright and perky! The room was immaculate and was not only cleaned perfectly but our stuffed animals were often placed with love around the room and our pack n'play linens even folded! Breakfast was pleasant and accompanied by even nicer staff! The pool smaller but fun. If I had one downside, our room wasn't as large as some from Holiday Inn Express but who cares when a hotel goes above and beyond like this one does!
August 12, 2013
Rated 5.0 out of 5.0 by Michelle98765 Great Customer Service!
We booked our hotel through a third-party and they quoted us $100 under the true price. Since I confirmed the reservation with a front desk employee at the hotel the day before, the GM honored our low quote. In fact, he actually charged us $30 less than we expected to pay.
My only criticism would be that the pool gets extremely crowded every night. The hotel seems big enough to utilize twice the size of their pool.
But excellent service and price!
August 9, 2013
Rated 5.0 out of 5.0 by JimRob Staff and Management Excellence
My partner and I recently stayed at this Holiday Inn Express and were very pleased with the service of the staff and management. We are from Ontario, Canada and were travelling through to Pennsilvania and decided to stop overnight in Indianapolis. The hotel rate was great and we were pleasantly surprised by the cleanliness and modernized rooms. The two front desk girls were exceptional with their big smiles and efficiency of check in. We happened to forget quite a large sum of money in the room when we left the next day and realized this eight hours away from Indianapolis. We contacted the front desk and explained this to one of the lovely girls there and she remembered us from the night before. She told us the room was now occupied again but she would go and check to see if the money was still in the spot we told her about. 5 minutes later she came back on the phone and said she had found it. She put the money in the safe until the manager came in the next day. He then called us in Pennsilvania and said he would wire the money to us through the local Walmart. Within about 1\2 an hour he called us again and said it was there for us to pick up. We commend him and the front desk girl for their honesty and efficiency. A big thank-you to Jaclyne and Bill.
August 6, 2013
Rated 4.0 out of 5.0 by Janet1055 Great location, great service, pets welcome!
Found the staff to be very friendly. The bed was fine, but the pillows not particularly comfortable. Nice room. Appreciated the mini fridge and microwave. Nice large bathroom; good water pressure in the shower. My small dog was welcome, but with a $50 up charge. No doggie waste station, so bring your own bags. Breakfast is okay. Appreciated scrambled eggs; wish there was more fruit.
August 5, 2013
Rated 5.0 out of 5.0 by Geo333 Great holiday inn
What a great motel, great friendly staff at check in and check out . The room was clean and the bed was very comfortable .Nice and quiet room. And the breakfast bar had plenty of stuff. My wife loves the pancakes . We will stay here again when we come up to Lndy. Again Thank You for a great stay
August 5, 2013