Rated 4.2 out of 5 by 170
Rated 3.0 out of 5.0 by esslgs Poor Breakfast and dirty
Breakfast was poor, common areas very dirty, rooms suspect
July 31, 2015
Rated 2.0 out of 5.0 by Phyllis L Not so great
The room was clean enough, and housekeeping staff were fine. However there were problems with the room itself. The design of the bathroom is terrible, with the mirror too far away from the front of sink, making it impossible for a nearsighted person to see his/her face without crowding up next to toilet (somewhat disgusting) No trash basket in bathroom made it necessary to walk into room frequently, sometimes dripping wet (or put disgusting items on the vanity top). Both "soft" and "firm" pillows are too thick and uncomfortable and caused a neck muscle spasm. The mattresses are beginning to break down on the sides where people sit. The air conditioner is very loud.
We had problems accessing email using the hotel-provided computers (yes, it works in other hotels; yes, it works in other Holiday Inn Express hotels). One of us had consistent problems getting on hotel wifi; the other had no problems until the last day, then received an error message the last day stating that access would not be allowed. The 3 staff were indifferent about these last two problems, for the email problem, one man implied it was the fault of our service provider, then the hotel brand, finally accepting that it might be their provider. For the wifi he implied it was my fault for not reloading (I had been there 3 days by then)and simply shrugged when I showed him the error message after shutting off the phone and trying again. Nobody ever even said, "I'm sorry you are having this problem; we will report it."
In general, the breakfast is of standard quality for hotels that have the serve-yourself style. However, the last day, the biscuits were gone by 8:15, the pancake machine was not turned on, the scrambled eggs were burned, and I had to ask for the following, as they had not been replenished: knives, forks, butter, and glasses for juice. The orange juice was the most diluted and worst I have had in many years of travel to many states and more than a dozen countries on 5 continents.
July 31, 2015
Rated 5.0 out of 5.0 by Leah1960 Classy Environment
I was impressed with the staff and the room. The interior was well maintained and furnishings were all like new. The soft pillows were really soft and comfortable, best sleep I have had in a long time. Local businesses should put their guest up here.
July 22, 2015