Rated 4.3 out of 5 by 184
Rated 4.0 out of 5.0 by weeman88 Good but tired
This review title is not the whole story - this hotel is generally very good and I've always had an excellent stay whether on business or leisure but this stay was slightly, and I do mean slightly, disappointing for a couple of bathroom and bedroom fixture issues. Nothing major but annoying. I reported my issues and I'm sure they'll be dealt with.
Overall the staff were brilliant but I think there's a lack of maintenance issue here.
However on a better note the free wi fi was reasonably good but only worked on my laptop in the room but I couldn't get my smartphone linked to it, and I work with IT products daily!!!!
I'd still go back though!
July 18, 2014
Rated 5.0 out of 5.0 by Cathy88 Nice hotel
Nice, clean and comfortable hotel to stay at when visiting Inverness or Loch Ness area.
July 16, 2014
Rated 5.0 out of 5.0 by RichtheShrimper Excellent service
Stayed for one night - have stayed at hotel before so new what to expect: Informative and attentive reception staff; clean and comfortable room and bed; comfortable lounge/bar area; enjoyable breakfast. Great start to our holiday before travelling up to the north west highlands.
July 10, 2014
Rated 4.0 out of 5.0 Good value, excellent customer service
Great location. Have stayed here before and just as good as last time. Bed wee bit soft but ok . Very clean, nice and quiet, reception/bar staff excellent. Would def stay again.
July 9, 2014
Rated 1.0 out of 5.0 by Fredrick3333 Poor Value
Very expensive yet very average. Does not even provide personal shampoo or conditioner or soap yet charges almost twice as much as its competitor yet is probably a worse hotel. Stay somewhere else if you have the option.
July 7, 2014
Rated 5.0 out of 5.0 by DMF_online Midweek stay
Myself and a colleague flew to Inverness to take photos at Castle Stuart golf course.
The Holiday Inn was in a very convenient location - and we were very pleasantly surprised when we arrived. Helpful, courteous staff and well appointed rooms made this a very enjoyable stay.
Up at 4.30am to catch the dawn, we missed the free breakfast, but made up for it on the second day - and it was delicious - and plentiful!
July 7, 2014
Rated 5.0 out of 5.0 by KariZ Wonderful experience
Everything was excellent, highly recommend. Friendly staff, very clean
July 1, 2014
Rated 2.0 out of 5.0 by Gin&Tonic Horrible bed
Essentially nice budget hotel totally let down by horrible lumpy bed in room 45. If I had realised before I was undressed, I would have asked for another room, but couldn't be bothered, which was a big mistake!
Would have got 4 stars and positive recommendation if the mattress had been better - room was otherwise good, quiet and the staff very pleasant.
July 1, 2014
Rated 5.0 out of 5.0 by morsekey Highly recommended
Reception staff were very welcoming and made a huge fuss of our puppies. This was the first time we took dogs away as the trip was at very short notice. Very comfortable hotel, with high standards of cleanliness. Room was very comfortable, with easy access to outside for dogs without disturbing other guests.
June 28, 2014
Rated 5.0 out of 5.0 by Muttley68 Great Staff
This was the third time I stayed at this particular hotel. Both then and now I had a very welcome and friendly stay. I was there one time with my family, and the other twoh times alone with my son, for a couple of overnights and activities in the local area. My son was sad to have to leave, he enjoyed staying there so much. The staff were all very warm and welcoming, and in particular, Martha was very helpful and sympathetic to my different needs (as a single parent travelling alone with his child), and I would like to mention her especially for going above and beyond to assist myself and my son and make us very comfortable and welcome. Many thanks for that. I would definitely recommend anyone to use this hotel, as a "base" for day trips etc as it is in a very quiet, peaceful location. Unfortunately due to its very location, having your own transport is a "must", unlike myself who was tied to taxis and a rather long walk to the nearest bus stop (about a mile) at the retail park.
June 28, 2014
Rated 5.0 out of 5.0 by Dizzywater Everything great except 'Free' WiFi
Everything at the hotel (with the exception of the advertised 'Free WiFi') was excellent ,....clean,...efficient, reasonable price, convenient. The staff were very nice.
June 28, 2014
Rated 4.0 out of 5.0 by Pezz Bed
The bed and pillows were not as comfortable as other holiday inns I have stayed at. But not to bad.
Breakfast is traditionally bacon and egg. Why sausage and not bacon?
June 27, 2014
Rated 5.0 out of 5.0 by jules883 Dog friendly hotel with amazing staff
Excellent stay, very impressed with the Holiday Inn, Inverness. We were greeted with a warm welcome by friendly, helpful reception staff who lavished our dog with biscuits and affection. Room was clean and both furniture and decor were of a high standard, with plenty of room for us and our four-legged friend.
The public lounge and bar area was inviting, the added 'vending' area was a great addition for late night snacks!
Comfortable night's sleep, great shower and good hot breakfast included. Free wifi was great when away from home.
The staff really made the visit, will definitely be back!!
June 26, 2014
Rated 5.0 out of 5.0 by Freya48 Very friendly staff and comfortable, clean room.
Thank you another great stay in a terrific hotel chain. Will continue to use Holiday Inn hotels.
June 20, 2014
Rated 4.0 out of 5.0 by TheBern Good Location, clean hotel, great staff
I enjoyed my stay at this well located H.I. Express. The staff, particularly Moira, were first class and very helpful.
June 20, 2014
Rated 3.0 out of 5.0 by Thomas-Fly Ganz gut für eine Übernachtung am Flughafen...
Als Durchgangshotel ist das Hotel ok, mehr aber auch nicht. Positiv, es gibt viele Parkplätze und liegt direkt an der Hauptstrasse vom Flughafen in die Stadt.
June 16, 2014
Rated 1.0 out of 5.0 by arifgardner staff employee named Ann was disgraceful
A rude, unhelpful woman called Ann checked me in. What is she doing working in a public domain? who employed her!!??
Check in was also odd! I paid online, as a regular the website had my card details stored (which is illegal) - I paid b4 travel... I then wasn't able to stay until id paid??? or had sent an email giving permission to use my card?? why would I have put it in if i didn't want it used?
Ann said because it may be stolen!!!??
They had ignored an email asking for a special request 2 days earlier too... and had no record of it.
June 13, 2014
Rated 5.0 out of 5.0 by jake0y brillant hotel
would recommend this hotel to anyone staff very friendly a good experience for anybody clean friendly and overall the days we were away this was defiantly was the best place we stayed if it hadn't been fully booked we would have stayed longer
June 13, 2014
Rated 5.0 out of 5.0 by Poppa 3 Ideal for purpose
We required a hotel to use as a base for visiting various members of our family across the area, and were so pleased to find that this hotel catered for all our needs.
June 12, 2014
Rated 5.0 out of 5.0 by Granny Grumples Great accomodation
Was very pleased with the overall service provided. Breakfast was good and satisfying. Would stay again
June 2, 2014
Rated 4.0 out of 5.0 by Not sharing Dining
A good restaurant in the hotel would be tempting. I did not wish to drive into the centre of Inverness to find one. Taxi fares approaching £20 return did not encourage me.
May 31, 2014
Rated 4.0 out of 5.0 by Nessie2014 easy to find close to the main roads, good service
we spend two nights to visit the area good room with nice breakfest only the orangejus is like in every other hotel poor quality.
May 25, 2014
Rated 5.0 out of 5.0 by chap628 Good location to explore the Highlands
Easy to reach the city by bus at nearby shopping center. Excellent restaurant across parking lot. We choose Holiday Inn while traveling due to its consistency of quality.
May 21, 2014
Rated 4.0 out of 5.0 by Slynch614 Nice location
Didn't really spend too much time at the hotel but it was clean and the staff was kind. Easy to get to
May 20, 2014
Rated 5.0 out of 5.0 by Benderloch Convenient Comfortable and Car parking too!
A Splendid hotel on the outskirts but handy for Inverness City centre.
Always a grand welcome on the front desk and the offer of local information from local folk.
Rooms are always warm very comfortable and clean - breakfast comes within the price and great deals on rooms are available.
With breakfast taken care of, buffet style - continental style or great Sausages beans and splendid scrambled eggs - you can dine onsite - across the car park in the Spruce Goose restaurant and bar.
Great food - value for money prices...
We have stayed when on business (as this time) and previously for pleasure. So there you have it! Book it!
May 12, 2014
Rated 5.0 out of 5.0 by LaineySkye14 Excellent stay
Comfort & standard just as you'd expect from HIE.didnt disappoint.
May 6, 2014
Rated 5.0 out of 5.0 by bomberboss10 Excellent staff
Friendly and helpful staff made my stay a pleasure
May 6, 2014
Rated 5.0 out of 5.0 by smjones5 Good choice, great service
This is a well located hotel with very helpful staff. We arrived in the hotel parking lot to the sound of one of our car tires hissing as it went flat. We were scheduled to leave for Skye the next morning and had to make several calls to the care hire agency to get help so our trip would not be greatly affected. The staff allowed us the use of their front desk phone and even made many helpful suggestions. I was able to arrange for the tire to be replaced that evening right in the hotel parking lot. I felt the staff (especially "Ann from Skye") went over and beyond what most hotel staff would have done to help in a similar circumstance. Also, the room was very comfortable and the food was very good. I would definitely recommend this hotel and would stay there again if I travel to Inverness.
April 28, 2014
Rated 4.0 out of 5.0 by Sebam 1940 Comfortable bed and great service
As per normal holiday inn inverness is an excellent choice of accommodation for all guests, and the snow goose restaurant a stones throw away again excellent. We will definitely be back
April 28, 2014
Rated 5.0 out of 5.0 by HappyJack5 My Stay in Inverness
I enjoyed my stay in Inverness. The staff were friendly and very helpful. I sought their assistance in choices for places to eat and sights to see. Their recommendations were spot on.
April 26, 2014