Rated 4.3 out of 5 by 196
Rated 4.0 out of 5.0 by 72Jim Very Poor Cooked Breakfast
The cooked breakfast was the worst hotel breakfast we have ever had,
The choice was only sausage, baked beans, and scrambled egg.
The beans were OK.
The sausage was a cheap poor quality type
The scrambled egg was reconstituted egg powder which brought back memories of war time food rationing,
It is a shame that having got the rest of the hotel package right, you spoil it with a sub standard breakfast.
We write this review in the hope that it will encourage senior management to rectify this shortcoming.
March 9, 2014
Rated 5.0 out of 5.0 by Robellen Always a Pleasure
Comfy beds and clean rooms and I notice rooms have been recently refurbished. Staff very helpful and friendly. Shops, eating places close by and not far from town centre. I have stayed several times and will be back again.
March 1, 2014
Rated 5.0 out of 5.0 by weejanhdz A great wee getaway
Stayed at the Express Holiday Inn for 3 nights. Great wee hotel, warm, friendly and in a central location. Good breakfast choices for a free breakfast. Rooms are spacious and beds are rather comfy. Staff are warm and friendly and it was great seeing Anne again at reception, always bubbly and friendly and always offers a lending hand.
Hotel is well maintained, decor fresh and clean. All the staff take pride in their duties and run the hotel well!
Express Holiday Inn is a wee belter not to be missed.
February 13, 2014
Rated 5.0 out of 5.0 by frances 60 beds were comfortable and room was spotless
Hotel was clean and comfortable and staff were very helpful as will will stay there again anytime
February 13, 2014
Rated 5.0 out of 5.0 by cathie15 staff very very helpful and mannerly
never used one in the past but if they are all like inverness we will be using them in the future lovely and clean beds and pillows are amazing and to get a nice breakfast as well we will be back thoroughly enjoyable breakfast from 6-30am until 10am brilliant loved it
February 13, 2014
Rated 5.0 out of 5.0 by darbyand joan 3 night stay
We had excellent service throughout our stay from all of your staff, and would book again should we return to Inverness.
February 10, 2014
Rated 5.0 out of 5.0 by sumo3 Comfortable bed but not the Pillows
The comfortable bed was very good but my partner didn't like the pillows. The soft pillow was to soft for her and the firm pillow was to firm. The cleanliness of the room was very good 5 stars. The staff at the breakfast area was over keen to clear the tables for example we went back to get something else from the self help area and we left our cups which was full of coffee and tea until we got back but on the way back the staff was trying to take it away before we finished. 2 star.
February 10, 2014
Rated 4.0 out of 5.0 by alan111 disappointing "free wifi"
The hotel itself has the tradional high quality for "Holiday Inns" everywhere, but the UK part of IHG is still way behind the rest of the world in amenities - for example
The free wifi is so slow it struggles even with email traffic.
My previous stay was in Seattle, Washington, in December, where the Holiday Inn has a free courtesy shuttle to/from the airport available 24/7.
The UK needs to play catch up.
February 7, 2014
Rated 5.0 out of 5.0 by Warren391 Excellent
Excellent stay as always. Wish you would bring back the tray system for breakfast
February 5, 2014
Rated 4.0 out of 5.0 by Motorhomemac Very Clean + Comfortable Hotel - enjoyable stay
Nice first impressions with good car park. Friendly efficient check in and very clean comfortable room. Our dog made very welcome
A very good stay with the exception of breakfasts where the toaster cremated the bread, the scrambled egg was very undercooked, the sausages were very poor quality and tasteless and I was not able to obtain a croissant as they were snapped up as soon as they very slowly appeared - in very short supply - more a snack than a cooked breakfast
February 4, 2014
Rated 4.0 out of 5.0 by mgctim Another excellent great value stay
Continue to stay here whenever possible, provides exactly shat we require at a conveniently good price.
Always as this time a welcoming check in (this occasion by receptionist Annie).
Our room 116 had a broken and stuck wash basin drain plug, which we reported next morning, didn't inconvenience our one night stay, hopefully would have been resloved for next guests but ought to have been picked by housekeeping before we chrcked in.
February 1, 2014
Rated 5.0 out of 5.0 by Pedro 19 Comfortable and welcoming
We found this to be a very comfortable and welcoming holiday inn.
January 31, 2014
Rated 5.0 out of 5.0 by Andy C Just what we wanted
Four of us needing an overnight stop en route to the Cairngorms. Spotless rooms with excellent facilities. Charming staff and first class service. We were very pleasantly surprised by the availability of a bar and comfortable lounge, together with a substantial and tasty breakfast. We would definitely stay again.
January 23, 2014
Rated 5.0 out of 5.0 by jh2013 Very comfortable stay
Once we found the place (you have to come back on yourself on a dual carriageway) we were met by pleasant and helpful staff. The hotel is clean and tidy as are the rooms. The beds were comfortable and we had a very pleasant 3 night stay. The breakfasts are the usual HIE breakfasts which is more than enough for us. As the breakfasts are included in the price we have no complaints even though they a basic. There is an independent pub in the grounds which served good food and was very convenient for our needs.
January 23, 2014
Rated 5.0 out of 5.0 by Safrini MSS
GREAT VALUE AND GREAT WELCOME = A COMFORTABLE OVERNIGHT STAY
January 16, 2014
Rated 5.0 out of 5.0 by MTee Disabled facilities
My daughter uses a wheelchair. The disabled facilities and staff were first class
January 14, 2014
Rated 5.0 out of 5.0 by Roni49 Always comfortable
Stayed three nights, and as always very comfortable stay. Only complaint was room was too warm, and could not seem to control heater. Otherwise excellent, with good breakfast and service.
January 11, 2014
Rated 5.0 out of 5.0 by carmen1705 the usual great breakfast
staff very friendly and willing to go that wee bit extra to help us with directions etc.although we were in a very busy part of the city it was very quiet and provided a lovely nights sleep.we particularly noticed that the microwave/ice machine area was always clean tidy and the snacks on sale were very cheap and tasty.we will stay there the next time we are in the area
January 10, 2014
Rated 5.0 out of 5.0 by Scotty121 Great stay..
Stayed here from Hogmanay till 3rd January..Staff could not have been better..from reception staff..cleaner and restaurant staff. Rooms were very clean..comfy bed..lovely white fluffy towels.considering the time of year, the rates for this hotel were very reasonable..the hotel is just a short walk from shops and cinema..Snow Goose restaurant just across from the hotel is a great place to eat..this is our second visit to this hotel..and will hopefully return for some R n R.
January 5, 2014
Rated 5.0 out of 5.0 by John1B Best Highland Experience - Best Value
Welcoming Helpful Staff - Good Value - Breakfast Good Except Scrambled Eggs was Poor.
January 2, 2014
Rated 4.0 out of 5.0 by Bevdal2 Great...but beds and brekkie could be better
As always with Holiday Inn/ Holiday Inn Express...reliable, clean , comfortable, cost effective and welcoming...however, there are such variances with the beds. Some hotels seem to have really small double beds whilst others have huge ones.
Inverness had a small double bed ..so it was a bit cramped for us both, but everything else was great.
The only other thing for me is the breakfast. The sausage, egg and baked bean thing does not work for me. I think more emphasis on the quality of the continental should be undertaken and could be more successful...but that's just a personal issue and would not detract from our choosing Holiday Inn Express in the future.
January 2, 2014
Rated 5.0 out of 5.0 by Graham X our second stay!
This was our second stay this year. We enjoyed our first stay, back in august ,so we went back again! We find the hotel convent for the city and getting out into the countryside.We found the staff very helpful and friendly. The hotel is clean.We had a good deal on the price this stay.We where at the back of the hotel this time we found the front of the hotel a bit noise with the road ,at our last stay. The breakfast is ample but does need a bit of bacon??to make a mans day!!We would recommend this hotel.
January 1, 2014
Rated 5.0 out of 5.0 by Colin71 A Great Christmas break
Friendly welcoming helpful staff.
Room warm & clean, with good bed.
As always, a good breakfast, but no tray to carry it to your table.
December 31, 2013
Rated 4.0 out of 5.0 by Jt88 Excellent service & good price/quality
We arrived on boxing day very tired, and the staff was very nice and helpful. They gave us advice to find a place to eat and plans to visit the next day. Clean room, confortable and at a good price. Perfect for a road trip because of its location as well.
December 29, 2013
Rated 4.0 out of 5.0 by Rfelix Unsuitable heating
Good property. Excellent location, but the heating is just not enough for the room. Even with four people in the room the small heater did not cope with the winter cold.
December 29, 2013
Rated 5.0 out of 5.0 by Gritti2000 Wonderfull stay.
We had a lovely stay and we had wonderfull straff to help us... Especially from Moira!!! Everyone was so Kind to our children! Thank you so much for everything! We would definately recommend you!
December 28, 2013
Rated 4.0 out of 5.0 by Bri16 One staff member really made a difference
We stayed here for a night then later in the week came back for two more nights. Overall the room was comfortable and we enjoyed the free breakfast and wifi. After the first night I had left my phone and called them when I realized this. The woman who answered the phone did not seem very willing to help and informed us that since someone was already in the room they could not check in the couch like we asked. This did not make me happy because those guests could have taken my phone if they wanted. When we returned the next day I asked about the phone and the woman had said she checked the room herself (which was hard to believe) and it wasn't there. And that was it. she didnt try to do anything elseLuckily after two nights, 15 minutes before check out Cathy, a different woman at the desk, called our room saying it was found in the couch. They did not y if staff or guests had found it but I am very thankful Cathy returned it to me. It's hard to be without your phone but especially when you are in a different country. Some advice to the other staff-- even if there are guests in the room still try to do your best to look and also show more compassion. Besides the phone incident the only other complaint was we noticed that the phone, where the cord plugs into phone, was disgusting. Everything else seemed to be clean.
December 26, 2013
Rated 5.0 out of 5.0 by ScotsGrey999 Good Staff Make Such A Difference
Having had a poor experience a few weeks ago with a young receptionist who was more interested in talking to one of her colleagues than helping guests, we couldn't fault the efficiency and friendliness of the more experienced lady who checked us in this time. I wish I had managed to remember her name to commend her here.
December 24, 2013
Rated 1.0 out of 5.0 by JBYF Comfortable room but woken by plumbing problem at 2am
I had a lovely room and it was convenient for me as I was arriving late and leaving early for a flight. Unfortunately I was woken at 2am by a very loud noise comping from the bathroom and I did not manage to sleep for the rest of the night, however my 8year old was fast asleep. I had to leave the hotel early in the morning for a flight and when I was checking out I began to tell the member of staff that unfortunately I had been woken by this loud noise, he very rudely asked if I had called reception to tell them at the time of the problem and that it was my own fault, however my 8year old was fast asleep and I knew that if I had called I would have had to wake her up to move room and then try and get her back to sleep again. With us having such an early start as it was I did not want to wake her to move to a new room.
I was simply just pointing out to the member of staff that there was a problem, I am not one to ever complain about service but for the amount of money that was spent on the room I was highly disappointed with the level of rudeness from this particular member of staff.
December 17, 2013
Rated 5.0 out of 5.0 by Jim70 Friendly & comfortable establishment
Once again a very pleasant stay at this hotel. Rooms are always very clean and comfortable and no disturbance or noise. Most adequate parking close to the premises. Breakfast very good as always but disappointed at the lack of trays at self service counter - not only awkward for residents but puts extra work/pressure on the staff of the hotel. Why have the trays been removed? Will certainly be back again.
December 15, 2013