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Rated 4.4 out of 5 by 266 reviewers.
Rated 2.0 out of 5.0 by Very inhospitable due to the owner of hotel! If I stay at a hotel by the airport it's because I have an early flight. I wasn't able to get milk for my coffee or use their toaster to toast my gluten free bread. Everything was locked up and they don't give a key to the front desk staff. Breakfast didn't start until 7:00 and that's too late for a hotel by the airport. I've stayed at many hotels and they give me milk for my coffee when I check in. The owner of that hotel needs to be more hospitable or he won't have any guests. Being a Rewards Club Member didn't even rank! October 28, 2014
Rated 5.0 out of 5.0 by Great service! This hotel and the staff are awesome no matter what. It started with my check in with Brandy.Brandy gave me all details for restaurants and some local area attractions.Brandy also provided me with a bottle of water when I checked in because it was very busy when I walked in. I had a few issues with the first couple of rooms I felt like Brandy really went above and beyond to accommodate me and I really appreciate that type of service even though I was not as nice as I should have been Brandy still remained calm and was beyond nice to me and never lost any patience.Brandy is a great asset to have at your front desk and I hope to see her smiling face upon my next stay. Thank you again Brandy, Jessica,and Shane for being so nice and making me feel at home! October 28, 2014
Rated 2.0 out of 5.0 by Fair experience, but need some cleaning The room is big, and it's very close to the airport. But there are some stains on the bed-sheet, and also some insects on the bathroom floor. So need more cleaning. October 28, 2014
Rated 4.0 out of 5.0 by Great customer service and clean rooms Front desk employees were very friendly. Check in/out was short and easy. Rooms were spacious, neat, and clean. October 27, 2014
Rated 5.0 out of 5.0 by Great Service Ivan helped at check in and provided us amazing customer service. October 27, 2014
Rated 5.0 out of 5.0 by Great staff Friendly front desk, lots of smiling faces! Booking online was easy and when I needed a question answered I called the front desk, they answered promptly and handled any questions I had. October 22, 2014
Rated 5.0 out of 5.0 by Catching a fllight I recently stayed at your HI Express, just overnight. I have stayed many times before at different locations. HI Express' is my 1st choice when available. Thanks again. October 21, 2014
Rated 4.0 out of 5.0 by Not bad at all. I was surprised at how well I rested. This is because the hotel is located next to Dallas Fort Wayne International. It must have been constructed well because I rarely heard any planes. Some signs that the hotel gets alot of use but clean and the staff was friendly. The breakfast choices were excellent and they have an airport shuttle. Will stay again when business takes me to Dallas. October 21, 2014
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