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Rated 4.3 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 Over Night Stay We arrived late evening, via shuttle (very nice driver), and was checked in quickly by trainee. The staff was very pleasant, the room was clean and bed comfortable. There wasn't any restaurants near by, but we were offered the services of the shuttle to take us to a restaurant. We decided to walk to the Sheraton, the food was just "ok". I recommend this hotel. September 19, 2013
Rated 4.0 out of 5.0 by great stay and not too far away stores and downtown Dallas This was a great stay, staff at the front desk was helpful, breakfast was great, from pancakes to yogurt. We came for an event at the Dallas Convention and American Airline Center that was bout 20 mins. away. shopping about and restaurants 10 mins. away. and close to DFW airport. But most of all the bed was soo comfortable we wanted to take it with us! Great nights sleep! I will be back! Thanks to all the staff that made this a great stay. September 9, 2013
Rated 5.0 out of 5.0 by you're number one We had great stay the accomadations were awesome. Comfortable and great service. September 5, 2013
Rated 5.0 out of 5.0 by Excellent accommodations Absolutely loved this hotel! Very clean and extremely nice accommodations. September 4, 2013
Rated 3.0 out of 5.0 by Dirty room While the value was good for this hotel, we soon learned why. This Holiday Inn, once you entered the room, looked clean but had issues. The first thing our daughter commented on was the large red stain (like Kool Aide) between the beds. Doesn't appear anyone ever bothered to attempt to remove it. Once in the bathroom you could see dust piled up behind the loose outlet cover for the blow dryer. If you used the blow dryer the lights in the room dimmed. The bathroom is also very narrow and the shower is TINY. It's seperate from the tub which surprised us. The mattresses were old on the beds and sofa sleeper. You could feel the springs in the mattresses and the sofa bed had a very worn thin mattress on it. On the plus side the A/C worked like a charm! Nice since the daytime temps that day were 105*!!! Will we stay here again, no. Will we recommend this hotel, not on your life. I little TLC and supervision on the housekeeping end will fix the problems we encountered. This hotel needs to be brought up to standard. September 3, 2013
Rated 5.0 out of 5.0 by Amazing I was amazed at the level of comfort and professionalism displayed. September 1, 2013
Rated 4.0 out of 5.0 by Great Front Desk Service Brande was great when we checked in. It was nice to have someone cheerful greeting you and very efficient!! Then she was off and by the time we left on Tuesday she was back again and remember our names and got the receipts I wanted. Made the whole process so easy, we told her we would be back to this holiday inn express next year! August 29, 2013
Rated 5.0 out of 5.0 by Worth checking out Service is top notch at this hotel, property is above grade when compared to most HI express hotels. the Folks at the front desk are always friendly and helpful - very pleased at overall quality August 26, 2013
Rated 5.0 out of 5.0 by Passing by. Wish did not have to pay $ 40 for park/leaving car for return trip. I am a IHG RC member. August 22, 2013
Rated 5.0 out of 5.0 by Very helpful staff We chose this hotel for its proximity to the airport and decent rates. I had to drop my son off for a flight, and to pick him up a few days later. The shuttle driver, Oliver, was very helpful. When I asked him where the best place would be to leave my vehicle when I came back to pick up my son in a few days - the airport lot or one of the parking shuttle places, told me he'd take care of it. When we got back to the hotel, he got the OK from the front desk for me to leave it in the hotel lot and take the hotel shuttle again, even though I wasn't staying another night. Saved me $15-$20 right there. Then he gave me a couple bottles of water for my trip home. The desk staff was great too. They were completely cool with the whole thing. The only complaint I have is that the room we got had a big bright flourescent accent light right outside our window, and even the blackout curtains couldn't keep it all out. I live out in the boonies and I'm used to dark at night. If we need to stay near DFW airport again, I'll likely choose them. August 21, 2013
Rated 5.0 out of 5.0 by NO Airplane noise!! I stayed at another hotel nearby and heard airplanes landing at DFW ALL NIGHT!! Didn't hear one all night and slept great!! One nuisance was the air vent blowing on my head during the night...simply pulled covers up!! Also, the staff (Johnathan) was extremely accomodating. I'm staying here for 6 weeks on business and it's great comfort and rest!! August 19, 2013
Rated 5.0 out of 5.0 by DFW North Irving Enjoyed our stay. Clean & comfortable. Very helpful front desk/reception staff. Convenient & helpful airport shuttle service. August 19, 2013
Rated 5.0 out of 5.0 by Stranded at DFW Flight delays required me to stay overnight at DFW. Fortunately, I made reservations here since: -the shuttle came fast so as a single woman I didn't have to wait long later at night, -staff was friendly which helped my otherwise ornery mood, - the room was well maintained which helped me relax, -breakfast was served early so I could eat before taking the 6:15am shuttle back to DFW -and the shuttle left on time and delivered me to the airport in a timely manner to make my flight. I will definitely stay here again if I am in the area....hopefully not after missing a flight, but who knows. August 18, 2013
Rated 4.0 out of 5.0 by Bed was not comfortable.....but everything else was great!!! We have stayed at many of the Holiday Inn Express......this is the first time the beds were very uncomfortable!!!! Other wise it was nice!!!! August 17, 2013
Rated 2.0 out of 5.0 by No 24 hour shuttle They advertise a 24 hour shuttle and do not provide it. Their excuse was "we stopped that August First and it's only the 12th". If you stop it on the first, you should stop advertising it as well. August 16, 2013
Rated 5.0 out of 5.0 by Mini vacation My family took a mini vacation and had a wonderful stay at the hotel. Staff was very helpful and the room was very spacious and clean. Very pleased with the hotel. August 15, 2013
Rated 4.0 out of 5.0 by Large rooms close to the DFW Airport I was pleasantly surprised with the size of my room. The breakfast bar has a large variety of foods. Although the hotel is starting to show its age It was a pleasant and enjoyable stay. August 15, 2013
Rated 5.0 out of 5.0 by Staff is excellent Brandy at the front desk is very helpful. Breakfast is great August 14, 2013
Rated 4.0 out of 5.0 by Good Stay I enjoyed my stay there. However there is a need for more places to eat in the area. On a late arrival, there is no where close to find something to eat. July 31, 2013
Rated 4.0 out of 5.0 by Always a pleasant experience Great rooms and breakfast. The staff is always very attentive. As good as it is, mid-week value for anyone traveling for pleasure doesn't rate as high. AAA or AARP don't bring much of a discount. On the other hand, weekend rates are a bargain. July 23, 2013
Rated 4.0 out of 5.0 by Nice spacious room The suite allowed for stretching out and relaxing after a long drive and before an early flight the next day. Too bad we were only there for one night. July 20, 2013
Rated 5.0 out of 5.0 by Great front desk staff I had reservations about renting this hotel room because of it's proximity to DFW airport and the noise of the airplanes. I didn't hear even one airplane and the whole hotel was quiet and very comfortable. This Holiday Inn Express Deluxe King Suite was very reasonable at $40 less than the Holiday Inn Express standard king the night before in West Plaines, MO. I suppose that is because of competition. I highly recommend this hotel not only because of comfort but the helpful front desk staff who offered to print my boarding passes because I was having trouble doing so. July 19, 2013
Rated 5.0 out of 5.0 by The best Holiday Inn Express in which we have stayed What a wondeerful surprise. We booked this HIE as a stopover especting a "normal" Express Inn. What we found was a wonderful experience from the moment we walked in to the room, breakfast and departure. Courteous treatment, cleanliness and great ambiance are not exagerations. July 18, 2013
Rated 5.0 out of 5.0 by Highly recommend! Our family has stayed at this location 5 or 6 times. It is close to highways, the airport and restaurants. The staff has always been friendly, helpful and thanked me for staying with them. I would come back again and again to this location and would highly recommend it. July 18, 2013
Rated 4.0 out of 5.0 by Staff needed training, but responded well after all Had to train the staff about responding to a customer's request. We needed bedding for the pull out. At first got a list of reasons why they couldn't help & respond. Then with repeat call they understood they needed to assist us. Manager was informed and responded appropriately. July 15, 2013
Rated 1.0 out of 5.0 by Rude desk clerk and hot in room When we checked in , the clerk never made eye contact with me, and was very short with answers when I asked a question. We were going to leave our car there( main reason we stayed at a hotel as my daughters house is close to airport). Was not told on phone that we had to have reservation for parking , so they were full. The room air is regulated so it never got as cool as we would have liked. Will NEVER stay here again. July 15, 2013
Rated 4.0 out of 5.0 by hotel packed The place was packed. There was no place to park and lots of noise. I received nothing for being a platinum member. The reservation was for 5 people, I had to call for towels. The shower was dirty and still had an old bar of soap in it. The staff was nice and responded promptly to requests. July 12, 2013
Rated 5.0 out of 5.0 by Relaxing The reason I choose this hotel was the picture of the pool. My husband & I was getting away for a couple of days for the 4th to go to a Ranger's game and I wanted a hotel with a relaxing pool area. It was very spacious with TREES for shade. I loved it!! It was very relaxing except for the occational airplanes flying by which I expected due to being near the airport. We had a great time! July 12, 2013
Rated 5.0 out of 5.0 by Best hotel stay in a decade! We had a wonderful stay and can't wait to return. This was the best hotel my family has stayed at in a decade. I rate our experience right up there with the Westin chain and Luxor. VERY nice big comfy rooms, SUPER clean, spacious gorgeous lobby, wonderful amenities, sparkling pool and amazing breakfast! We enjoyed our stay so much, we're already planning another trip to this hotel. Another thing, my sisters booked at a different hotel down the road but after seeing our room, they spent most of their day with us and changed their reservations to our hotel. VERY nice place!! July 5, 2013
Rated 3.0 out of 5.0 by Great rooms and staff The room was very nice and comfortable. The day time staff was great!! The only problem was the shuttle service. They did not pick me up at the airport and I signed in for an 8:15 pick up to the airport. The shuttle never showed and I wound up getting a cab back to the airport also. July 3, 2013
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