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Rated 4.3 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Excellent Hotel Friendly staff, save an angry cleaning woman who wasn't helpful or friendly. Excellent facilities. Shuttle drivers were ready on demand. I'd recommend this hotel to business travelers. November 24, 2014
Rated 3.0 out of 5.0 by Good except for mattresses the hotel overall was good, but the mattress in our room and many of the rooms our group was in were really hard mattresses and we did not have good sleep... November 19, 2014
Rated 5.0 out of 5.0 by conveniences of home my husband and I enjoyed our stay and we were treated very well and want to stay here again. November 18, 2014
Rated 1.0 out of 5.0 by Noisey Bad Location, Unresponsive Staff Located next to busy freeways, and despite my request for a quiet room, I listed to freeway traffic all night long since the in-room AC/Heat unit's fan did not operate properly to mask out the outside noise. The attitude of the staff was ambivalent at best to listen and respond to my request to attend to the fan. This was the absolute worst hotel experience I've had in years. November 17, 2014
Rated 5.0 out of 5.0 by Unexpected larger room and other amenities the room is a suite with microwave and mini refrigerator. I stayed at Omni hotel for 2 weeks and I have to say that the room in this hotel is much better and the staffs are very efficient. I will definately stay at this hotel the next time I'm in Dallas. November 17, 2014
Rated 5.0 out of 5.0 by BEA--utiful!!! This hotel takes service with a smile to a whole new level!! I was immediately greeted with a smile as soon as I was picked up from the airport... and the shuttle was ON TIME!! I got to the hotel and again was greeted by a smiling desk agent. It was nice to be thanked for being an Elite member as travel these days seems to be less and less personal. My room was spacious, featured a microwave and fridge. I LOVED the free reception at night as well, great way to wind down from a long day on the road. Breakfast was well stocked and lots of options (except the pancake machine didn't work which I find in about every express I stay in). Overall, AWESOME STAY!! I will be back again, as this was my second fantastic trip to this hotel! November 14, 2014
Rated 5.0 out of 5.0 by Outstanding staff... A great place to stay, especially if you are staying there because of a function at the Convention Center. We had a problem with our 1st room; however, the general manager gave us a similar room with the same view within an hour of our lodging our complaint. He was very concerned, attentive, and accommodating. I was extremely impressed with particular staff members - Ashley (front desk), Jeremy (front desk), and Angelic (breakfast staff). Their attention to detail was refreshing - great customer service. The shuttle service was most helpful - I was impressed that one of the maintenance staff drove us to and from a restaurant because other staff were busy (again, great customer service). There was a lot of team work going on at this hotel and it made a difference. November 14, 2014
Rated 5.0 out of 5.0 by Great, friendly, efficient staff. Accommodations were great; however, what stood out most to me was the staff. They all had a smile on their face, were friendly, seemed to enjoy their job and were responsive to our needs. Customer service is seemingly rare these days and I feel refreshed after my stay here! November 12, 2014
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