Rated 5.0 out of 5.0 by Mayor99 Priced right
From the minute I arrived and all during my stay the young girl at the desk (Ashley) made sure all my needs and requests were addressed. I asked her where I could get a bite to eat and she gave me a list of local restaurants I could choose from. I told her I did not have a car and she informed me the hotel shuttle would take me to any restaurant within a 5 mile radius, that was an unexpected plus for me. The room (suite) I had was equal or better than some of their competition. Coffee maker, Refrig. Microwave, paper dishes, plastic forks and spoons, plus prepared entries for sale should you not want to go out and eat in as you work. This location is truly a businessmans oasis away from home. I look forward to visiting my customer again and will stay longer at this hotel.
May 9, 2013
Rated 3.0 out of 5.0 by Boerne61 Maid Service
My room was not clean when I arrived and I had NO Maid Service during my stay!!!
May 7, 2013
Rated 5.0 out of 5.0 by Bobby10 Began with a warm welcome and ended with a superb breakfast!
The staff at this Holiday Inn Express is wonderful!
I am in the travel industry and periodically get the opportunity to stay at this hotel. I am always greeted by the Assistant General Manager with a warm welcome and bright smile. I have found that my interaction with the remainder of the staff is equally as pleasant.
The guest rooms are all large, nice suites with comfortable beds and nice linens. The lobby is large, well decorated and welcoming to guests. The 24 hour free shuttle service is certainly a plus. Not only do they transport to and from DFW Airport, they will also take you to local businesses such as drug store, convenience store, etc.
The free breakfast is always a great to start to the day. They provide a full, hot breakfast. They also have those wonderfull cinnamon rolls.
I give them a 9 plus!!
April 29, 2013
Rated 5.0 out of 5.0 by Traveler20 Excellent staff service
The staff at this property goes out of their way constantly to try and ensure every guests' experience is "5-Star"! I HIGHLY recommend!!
April 17, 2013
Rated 5.0 out of 5.0 by Traveler20 WORTH EVERY PENNY
Wether you are staying one night or several, this hotel and staff go "above and beyond" the call of duty to ensure you are well taken care. Tremendous value for your "hard earned $$$"!
April 8, 2013
Rated 3.0 out of 5.0 by Godrocksme Maybe last time
As a platinum member, I feel that the standards the brand has set for themselves is great and so I feel very comfortable staying at the brand. But lately, I feel that customer service has been lacking. I really enjoy the location, the priority club perks, the value and some other things that make this brand better than most, but I am getting tired of being promised things, like a call back or a resolution to a problem, and not getting any response. I wrote in my last review that it took weeks to be contacted by management, and this has happened again. It is about service and I just don't know if this property has it.
I was disappointed at the lack of help at the breakfast that Sunday morning. I went over to the front desk to ask if there was anyone who could possibly get some food out or even some coffee. I was told that there were two people back there working. Well, I eventually saw one and she was working hard but no way could she keep up with so many people. There was a hungry college baseball team staying the night there. So, I decided to go back to my room and make my own coffee, but was told that two housekeepers had called in. Oh well. So much for another cup of coffee.
Check in was a pretty good experience as well as the free ride offered to the convention center. The young lady driving the bus was on time and very polite. The rooms were comfortable, but all this is negated by the fact that I never seem to get that call back from management as promised. I know that I can be a PITA, but I work hard so I can play hard and I really respect the brand who wants to help me accomplish that.
I am not too sure I will stay here again because there are so many other places to choose nearby.
April 3, 2013
Rated 5.0 out of 5.0 by Billy92 Great Experience
We chose this location for the convenience of the Convention Center, as expected it was very busy with other guests, however I never got the feeling I was being rushed, and the the staff took their time with each person yet somehow very quickly got everyone takec care of and checked in. Upon arrival, we were welcomed with a smile and even given a bottle of water because I mentioned I was thirsty. The room was great, a little loud of an air conditioner, but after a while was able to ignore it and get a great night sleep. The staff was great, wasy to deal with. If i had one complaint, it would be the breakfast was not all that great, the biscuits was dry and hard, so I ate something else. Thank you for a great stay, when there is another show I will return to your property.
March 28, 2013
Rated 1.0 out of 5.0 by Jack40 Staff wasn't very helpful
Apparently if you stay here and need a plunger and you call the staff about a problem. You can't leave your room and expect them to fix it, cause "they don't do that" will be the reply. So, my 2 small children needing to go to bed can't go to the bathroom, until I can get them to bring me a plunger so I can fix their toilet and then when they won't come and get the plunger back, you'll need to bring it back down to them. Look, I don't mind plunging a toilet, but the point of a "service" oriented hotel, is to be able to visit and have the necessities taken care of by the hotel. The toilet I find to be a necessity. Not everything was negative about this hotel......but right now, their lack of service and help is all I can remember.
March 26, 2013