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Rated 4.4 out of 5 by 301 reviewers.
Rated 5.0 out of 5.0 by Courteous and responsive staff provided excellent service I have stayed at this hotel before and received excellent service, and a clean and comfortable room at an excellent price. The staff is always professional, courteous and ready to respond to make your stay as pleasant and memorable as possible. Excellent value and I enjoyed my stay!! August 1, 2015
Rated 5.0 out of 5.0 by Always a pleasure! We drove all the way from Frisco, TX to stay at this particular location in Irving due to our last experience. The stay was about the same with a few exceptions: 1. I'm very afraid of roaches and there was one (only one) in the restroom. My fiance' had to catch and kill it for me. 2. There was a children's basketball league in town and there were young kids/teenagers EVERYWHERE, running and playing and getting pool water all over. They weren't causing any trouble, but this stay was to relax without our own children. 3. Due to the tournament and increased number of guests, breakfast was hit or miss. Staff were having difficulty keeping the food replenished and the pancake machine wasn't working. This isn't a complaint, we were still able to eat very well and return to our room to relax a bit more before checkout. All in all, I still plan to stay at this location whenever I'm in the Dallas area. July 29, 2015
Rated 5.0 out of 5.0 by Business Staff at this hotel is always friendly. The property is always clean. The AC unit for this stay was not functioning properly. It was not unbearable. I informed the front desk at check-out the next morning. I would recommend attention to the fitness facility. I try to keep my workout routine while on business travel. The addition of a small universal weight system, "Smith" machine, along with the existing equipment would be most appreciated. July 23, 2015
Rated 2.0 out of 5.0 by A little worn out... Upon leaving we were a little worn out, possibly because the hotel was so worn out. We typically choose Holiday Inn Express first when choosing a hotel. It is typically so consistent in regards to cleanliness and upkeep. This may have been the worst property that we have stayed at. While the cleanliness was not an issue, the overall condition of the property was poor. While the lobby and breakfast area were acceptable, the room and upper floors left a great deal to be desired. Getting off the elevator you could witness worn carpet and dark presentation...really not a huge deal. However upon entering the room, the smell of old cigarette smoke was very overbearing. The bed was difficult to find comfort in as it was broken down and offered very little support. Finally the tub also lacked support and seemed to be sagging.... I stayed at this property about 12 or 13 years ago when it was it was a different brand...I"m not sure much has changed but the signage. July 23, 2015
Rated 1.0 out of 5.0 by No Sleep Could not get any sleep or rest because the air conditioning was not cool enough at all. Hotel sent someone to try and fix it, but he could not, so a good night sleep was out of the question. July 23, 2015
Rated 5.0 out of 5.0 by Great Location, clean and comfortable This is my third visit to this property and I will stay again if I am back in the area. Convenient to the airport, comfortable spacious rooms, overall a very good quality Holiday Inn Express. July 20, 2015
Rated 4.0 out of 5.0 by Good quality hotel Close to the Irving Convention Center. Comfortable beds and good sized rooms. Friendly staff. July 20, 2015
Rated 5.0 out of 5.0 by Great nights sleep Hotel was clean and quiet and great price. Would recommend to anyone coming in to town to visit July 17, 2015
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