Rated 4.4 out of 5 by 430
Rated 4.0 out of 5.0 by N3VOP Nice stay
I was very happy with the hotel and staff. I had a show about 1/2 mile at the Convention Center.
June 21, 2016
Rated 2.0 out of 5.0 by Verified Reviewer Avoid if possible
Great location, dirty room and terrible service. Not recommended.
June 20, 2016
Rated 3.0 out of 5.0 by hoopsfan1 decent hotel but not best service
when you wait for airport shuttle for over 1.5 hours, its hard to recommend a hotel especially when you called for shuttle 4 times.
hotel itself was fine, what you would expect from holiday inn.
June 18, 2016
Rated 4.0 out of 5.0 by Randy-T Staff was very helpful
All in all, a good stay.
I needed to use the printer in the business center to print a form for a conference. Neither I nor the staff could get the printer to work. However, the lady behind the desk was extremely helpful. Although it took three trips back to my room, because she couldn't use a USB drive in her reservations computer (security). I was able to email the form to her and she printed it for me. I thought she went beyond the call, although I was disappointed that she was required to do so.
The hallway noise carried into the room, including the elevator, which was across the hall and two rooms away. Although I didn't sleep well, the bed and pillows were comfortable.
Due to an extremely busy Saturday morning, the staff wasn't able to keep all the hot food available all the time, although they were obviously busy.
June 14, 2016
Rated 5.0 out of 5.0 by Marsh599 Marsh - NW Louisiana
Great place to stay. Everything "worked". A/C was quiet.
Solid Internet and TV service. Good coffee and breakfasts. I plan to return next year.
June 14, 2016
Rated 2.0 out of 5.0 by randomtravelguy worst IHG property in recent years
For a business trip I effectively had a choice between two hotels and opted for this property because they apparently had several restaurants in walking distance and free breakfast.
I had little time to research and when I arrived noticed that there were no restaurants nearby. I'd have to take the free shuttle bus to take me somewhere. The driver Brandon was the only highlight. He's a great guy to chat with during the drive. The other days I had different drivers who would show up 15-20min late and almost made me miss a business meeting. I've spent $70 on Uber rather than relying on the hotel the next days.
The breakfast was the worst HIX breakfast I can remember. They were out of fruit every day - besides some old oranges.
One day my keycard stopped working and I went to the front desk to get a new key ... and just got it without mentioning my name or showing ID. When I confronted the woman working the front desk she just said "but you were coming from the elevator". Oh, and there is no safe in the room.
I won't be back at this property even though I have to be in the area soon.
June 13, 2016
Rated 5.0 out of 5.0 by JD Barrelhouse Guy Good Value
I use this property for business as our division office is just a couple of miles away. The rooms are clean and comfortable. The staff is attentive and I love the shuttle service to local bar/restaurants that allow me to relax and do so safely. This property is my new home away from home when called to Dallas for meetings.
June 12, 2016
Rated 5.0 out of 5.0 by rr-tytx First stay @ this location was great!
First stay at this location. Easy drive from the convention center in downtown Dallas. Nice variety of places to eat close to hotel. No problems with our stay!
June 12, 2016