Rated 4.3 out of 5 by 155
Rated 4.0 out of 5.0 by Frisbee4 Comfortable Bed and great service
Nice room and the desk was helpful. Bed and pillows were very comfortable.
October 27, 2014
Rated 5.0 out of 5.0 by MARION # 119 WARM AND EXTRA ORDINARY SERVICE MAKES YOU FELL LIKE HOME
The bed was great, I slept very well, It was very quiet even though was next to the Breakfast are. The breakfast was a lot of variety more then I have seen in other places, as well the Breakfast is included in the Price, It has from Greek Yogurt to Eggs, to other yogurts, variety of fruits banana and apples. Juices, different type, which is great. cereals and honey, and different breads, and Coffee and many assorted teas which is great. They have coffee and tea during the Day, Hot water etc. There is a 24HR Shuttle service, i have never seen anywhere else then there, They take you wherever you want to go in a 5 mile range. So they took me to the different restaurants in the 5 mile range, and to great malls, i had a great time. The service was always friendly very caring, like a big family, I love to see how they helped each other like a big family, i one time got extended check out, that was great as my plane did not leave that early, Then from 5-7 everyday they serve complimentary food and beverages for their guests. I though that is pretty incredible, there is one of the staff who cooks the meals for the guests. They take any hotel guest and shuttle them around. Their motto is we go the extra mile for the customer, that is what appeared to me. One time my coffee machine did not work, I was offered right way a different room I could choose. As I did not want to leave that space was convenience next to the Fitness center and the Laundromat. I got promptly within minutes a new Coffee machine out of a box, literally. I had just a club member status.
I was very impressed with this, every body has a smile on the face and you can feel it its real, they love what they do, from the Manager Jeremy to Tom, he was awesome like a dad, to Eric, Brandon, Richard and Rachel I love them all , this was an unforgettable experience and I consider them as my friends.
I actually miss them staying at a different Hotel right now,THEIR SERVICE IS OUTSTANDING BECAUSE THEY CARE AND WANT YOU TO HAVE A GREAT STAY, AND YOU CAN FEEL THAT EVERY DAY AND EXPERIENCE IT. Thank you for what you do ! You do the greatest Job!!!!! Sincerely Marion from 119
October 23, 2014
Rated 3.0 out of 5.0 by JCB1123 Great location - poor breakfast service
Location right next to the Irving Conference Center was ideal. However, a hot breafast was supposed to be included in the price of the room. Both days we stayed and attempted to have breakfast there was ZERO food on the breakfast counter. No hot food, pancake maker was broken, milk case was empty. One day my daughter ate a banana. The second day there weren't even any bananas, so she settled for an apple for breakfast. There appeared to be only one person trying to keep up with demand. We wound up paying and eating at the convention center.
October 23, 2014