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Rated 4.4 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by Very clean and modern Enjoyed the evening in comfortable, modern hotel; Would definitely recommend to travelers or those visiting the Jackson area November 11, 2014
Rated 5.0 out of 5.0 by Great Renovations, very clean and comfortable I would recommend this location to other travelers,.This location was perfect distance to the theater, my relative's home and another museum. November 3, 2014
Rated 3.0 out of 5.0 Front desk staff Room was fine, cleaning staff did not replace tp, coffe, or coffe cups. When we walked in, front desk staff was difficult, semi-disagreeable, and hostile. Never did greet us then, nor during the times we passed by. Then, same night, with a different front desk staff member, we wanted to buy item from service area.Female front desk staff was on the phone. She opted to put caller on hold, to assist us. Before she assisted us, she spent a minute or 2 making annoyed faces and comment concerning the hotel customer on hold, then turned to us with the same attitude, which got slightly more irritated. As for my booking, I had booked online, then same day, I modified reservation online, to book room with 2 queen beds, modified from a king. Front desk staff insisted we'd have to move rooms after 1st night, since 'someone' already had the room with 2 queen beds. For some reason, my modified reservation for 2 queen beds did not get to this hotel. My rate went from 116 to 136, because I rebooked the room Oct 24. There are plenty of other hotel chains, for sure. October 28, 2014
Rated 4.0 out of 5.0 by Good place to stay This is a nice property and close to downtown. I will stay here again. October 25, 2014
Rated 5.0 out of 5.0 Excellent personnel and very comfortable room. I've stayed at more than 25 different HI Express properties and this one ranks among the top 2. No problems w/caring and genuine front desk personnel. Wife and I will stay at this property again. October 24, 2014
Rated 4.0 out of 5.0 by Comfortable stay, Internet issues I frequently stay at the Holiday Inn Express in Jackson for business, and commend the staff for consistent quality service and friendliness. The rooms are generally clean, however it seems better attention is needed for cleaning the tub and bathrooms, and vacuuming seems inconsistent. My only real issue or complaint is internet access - there seems to be a weak connection and I have often needed to call their IT support hotline to get connected. When the cable tv was down it took 3 - 4 days for the problem to be resolved. I highly recommend this facility. October 23, 2014
Rated 5.0 out of 5.0 by always can expect a great nights sleep There was a problem when we entered our room. It was not ready for us. It was not cleaned and ready for check in. My husband went back downstairs to the clerk who put us in a suite. It was really nice since there were four of us traveling together. Holiday Inn has the most comfortable beds! We had a great nights sleep and were on our way after a good breakfast. Thank You Holiday Inn! October 22, 2014
Rated 5.0 out of 5.0 by The desk should be use to rain all desk clerk helpers This is the best Holiday Inn I have had the pleasure of staying: comfort, hotel workers- house keeper especial the clerk at the front got it alright. October 15, 2014
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