Rated 4.6 out of 5 by 114
Rated 5.0 out of 5.0 by Grandma Mary 65 Comfortable and Friendly
I was aching for some downtime after having moved, then spending 6 weeks with grandchildren. We were booked into a place in Tahoe, which turned out to be very unacceptable, so we went online and found this place in Jackson. It was so comfortable and just what I needed before heading South to take care of more toddler grandchildren. The manager at the front desk was delightful and extremely helpful. She made us feel more like family than paying guests. The food service had such good variety and the lady who was in charge of that was efficient, friendly, and kept the area so clean and nice. It was our first time staying in a Holiday Inn Express, but it won't be the last. In fact, we will be checking Holiday Inn Express locations from now on when we travel.
July 31, 2015
Rated 5.0 out of 5.0 by abdavido jackson CA
Enjoyed the new pool at the hotel! and the Service was excellent! The price point was slightly high compared to other local hotels.
July 21, 2015
Rated 3.0 out of 5.0 by HIJackson Wifi doesn't work
In this day and age its unacceptable to have Wifi down. It didn't work all evening and 3 calls to reception couldn't fix it. The other problem with the hotel was room walls lacked enough sound proofing so voices carried easily.
Other than the above issues everything was fine. Breakfast was decent with pancakes, muffins, fruits, pastries, egg scramble, bread, juices, milk and cereal as vegetarian options. In terms of other amenities TV was nice with many channels including HBO and the hotel had a medium sized outdoor pool and small indoor exercise room.
July 7, 2015